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Telephoning

Telephoning. Telephoning. INTRODUCING YOURSELF Good morning Let’s start Shall we start Let’s get down to work. Telephoning. SAYING WHO YOU WANT I’d like to speak to…, please. Could I speak to…please? Could I have the…Department, please. Is…there, please?

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Telephoning

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Presentation Transcript

  1. Telephoning

  2. Telephoning INTRODUCING YOURSELF Good morning Let’s start Shall we start Let’s get down to work

  3. Telephoning SAYING WHO YOU WANT I’d like to speak to…, please. Could I speak to…please? Could I have the…Department, please. Is…there, please? Can you put me through to…? Can you connect me with…?

  4. Telephoning ASKING THE CALLER TO WAIT Hold on, please/ hang on, please. Will you hold on or will you call back later?

  5. Telephoning SAYING WHY YOU’RE CALLING I’m calling /phoning about (the meeting) I’m calling /phoning for (some information) I’m calling /phoning to (let you know)

  6. Telephoning SAYING SOMEONE IS NOT AVAILABLE I’m sorry he’s/she’s not available. I’m afraid he’s/she’s busy. Sorry he’s/she’s away/not in/in a meeting/in Milan. Sorry he’s/she’s on holiday/vacation. Sorry he’s/she’s on maternity leave. I can connect you with her colleague. Sorry he’s/she’s off-sick. I’m afraid the line is busy at the moment.

  7. Telephoning LEAVING A MESSAGE Could you give her/him a message? Could I leave him/her a message? Please tell him/her… Please ask him/her to call at… Could you ask him/her to call me back?

  8. Telephoning TAKING A MESSAGE Can I take a message? Would you like to leave a message? If you give me your number I’ll ask him / her to call you later. Can I ask who’s calling?

  9. Telephoning PROMISING ACTION I’ll ask him / her to call you back. I’ll give him your message. I’ll call you on Monday. I’ll check that for you now. I’ll connect you with someone else. I’ll get him/ her for you. Just a moment , please.

  10. Telephoning OFFERING TO HELP IN OTHER WAYS Can anyone else help you? Can I help you perhaps? Would you like to speak to his assistant?

  11. Telephoning • ASKING FOR REPETITION • Excuse me. / Sorry, I didn’t catch (your name / you number / your company name / etc.) Could you repeat what you said? • Excuse me. / Sorry, could you repeat your (name, number, etc.) • Excuse me. / Sorry, I didn’t hear that. • Excuse me. / Sorry, I didn’t understand that. • Could you spell (that / your name), please. • Sorry, what was the name? • I’m afraid it’s a bad line. Could you speak up?

  12. Telephoning ACKNOWLEDGING REPETITION Okay, I’ve got that now. I understand. I see, thank you.

  13. Telephoning SAYING GOODBYE Thank you for calling / for your call. Nice talking to you. Talk to you later. I’ll speak to you tomorrow.

  14. Thank you for your attention!

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