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Merton ALG Residents Survey 2005 DRAFT PRESENTATION

This presentation provides insights from the Merton Residents Survey conducted in 2005, covering issues of concern, image of the borough, service delivery, user perceptions, and more.

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Merton ALG Residents Survey 2005 DRAFT PRESENTATION

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  1. Merton ALG Residents Survey 2005DRAFT PRESENTATION Prepared byTNS Social November 2005

  2. ISSUES COVERED • Issues of concern • Image of borough • Service delivery • User perceptions • Extra Questions 2005 • Household waste collection • Satisfaction with Council & complaint handling • Internet use in Merton • Discrimination and tackling racism • Recognition of campaigns in Merton • Crime, anti-social behaviour and Drugs • Young peoples survey

  3. METHODOLOGY • 1175 interviews conducted in home and in street • Fieldwork conducted 2 – 25 September 2005 • 2004: 10 November – 7 December 2004 • 2003: 21 October – 28 November 2003 • Representative quota sample • Quotas set on gender, ethnic origin, age, working status of women and housing tenure, set to 2001 Census • 88 sampling points across the borough

  4. Men Women 18-34 35-59 60+ Owner Occupier /Other Council Rented SET ACHIEVED Number % % 49 46 540 51 54 635 36 27 316 42 51 595 22 23 264 91 93 1091 9 7 84 SAMPLE PROFILE } Base: All Merton residents (1175)

  5. SAMPLE PROFILE Base: All Merton residents (1175)

  6. Areas of Personal Concern

  7. AREAS OF PERSONAL CONCERNMerton 2005 Change from 2004 -6* +8* -7* 0 +9* +5* +1 0 +3* -2 +1 -4* 0 *Sig Base: All Merton residents (1175)

  8. CHANGES IN AREAS OF CONCERN SINCE 2004 UP: % Education +9 Crime +8 Pollution +5 Rising prices +3 DOWN Litter / dirt - 7 Council tax - 6 Public transport - 4

  9. MAIN ISSUES OF PERSONAL CONCERN 1995 - 2005 Council tax Crime Litter Traffic Base: All Merton residents

  10. All AB C1 C2 DE CONCERNS OF ‘AB’ RESIDENTS Base: All Merton residents (1175)

  11. All AB C1 C2 DE CONCERNS OF ‘C2DE’ RESIDENTS Base: All Merton residents (1175)

  12. AREAS OF PERSONAL CONCERN: Merton 2005 Diff to London +10* -11* +8* +8* -1 0 -6* -2 +1 +2 -2 -2 *Sig -5* Base: All residents

  13. SIGNIFICANT DIFFERENCES FROM LONDON 2005 MORE CONCERN IN MERTON % Council Tax +10 Litter +8 Traffic +8 LESS CONCERN IN MERTON % Crime -11 Health Service -6 Lack of jobs -5

  14. Image of the council

  15. IMAGE OF THE COUNCIL 2005 Change from 2004 +9* +6* 0 +7* +14 -2 +3 +3 +1 +1 +4 +2 -1 -4 *Sig Base: All Merton residents (1175)

  16. CHANGES SINCE 2004 BETTER: % Staff friendly +9 Better place to live +7 Informs residents +6 WORSE: Nothing

  17. OVERALL PERCEPTIONS MERTON Saying Great Deal / Some Extent Good job Efficient VFM Base: All Merton residents

  18. DOING A GOOD JOB No change in Merton, now on par with London Highest 2004/5 71 Highest 2003/04 68 Lowest 2004/05 58 Lowest 2003/04 53

  19. BETTER JOB NOW THAN YEAR AGO No change in Merton this year Highest 2003/04 51 Highest 2004/05 51 Lowest 2004/05 38 Lowest 2003/04 36

  20. EFFICIENT AND WELL RUN No change in Merton this year Highest 2004/05 62 Highest 2003/04 58 Lowest2003/04 41 Lowest2004/05 41

  21. KEEPS RESIDENTS INFORMED Improvement in Merton following the London pattern Highest 2003/04 76 Highest 2004/05 73 Lowest 2003/04 52 Lowest 2004/05 47

  22. LISTENS TO CONCERNS No change in Merton Highest 2004/05 54 Highest 2003/04 54 Lowest 2003/04 41 Lowest 2004/05 39

  23. INVOLVES RESIDENTS IN DECISION MAKING No change in Merton, on a par with London Highest 2004/05 48 Highest 2003/04 47 Lowest 2004/05 36 Lowest 2003/04 36

  24. STAFF FRIENDLY AND POLITE Rise in ratings, on par with London average Highest 2004/05 78 Highest 2003/04 74 Lowest 2003/04 65 Lowest 2004/05 60

  25. RESPONDS QUICKLY WHEN ASKED No change, remaining on par with London Highest 2004/05 50 Highest 2003/04 48 Lowest 2004/05 38 Lowest 2003/04 36

  26. MAKING AREA BETTER PLACE TO LIVE Improvement this year following the London trend Highest 2004/05 68 Highest 2003/04 67 Lowest 2004/05 52 Lowest 2003/04 51

  27. DOES NOT DO ENOUGH FOR PEOPLE LIKE MENo change in Merton Highest 2003/04 53 Highest 2004/05 51 Lowest 2003/04 41 Lowest 2004/05 36

  28. DIFFICULT TO CONTACT BY PHONE No change this year and on a par with London Highest 2003/04 54 Highest 2004/05 48 Lowest 2003/04 41 Lowest 2004/05 35

  29. IMAGE OF THE COUNCIL 2004 Merton Vs London BETTER THAN LONDON: % None WORSE THAN LONDON: Better than a year ago -7 Informs -7 Better place to live -5

  30. Service Delivery

  31. PERCEIVED SERVICE DELIVERY Merton 2005 Change since 2004 Refuse collection 0 Recycling facilities +6* Coll. council tax +9* Public transport +11* Street lighting +3 Health services +1 Libraries +1 Parks etc. +5* Street cleaning -2 Policing +4 Leisure facilities -6* Fly tip removal +4* Roads / pavements -7* Adult education -3 Primary education -6* Nursery education -9* Secondary educn. -11* Youth services -4* Social services -8* Housing benefit -10* *Sig -9* Council housing Base: All respondents (1175)

  32. CHANGES SINCE 2004 BETTER: % Public transport +11 Collecting council tax +9 Recycling facilities +6 Parks etc +5 Fly tip removal +4 WORSE: Secondary education -11 Housing benefit -10 Council Housing -9 Nursery education -9 Social services -8 Roads / pavements -7 Leisure facilities -6 Primary education -6 Youth services -4

  33. REFUSE COLLECTION No change in Merton Highest 2003/04 84 Highest 2004/05 87 Lowest 2003/04 62 Lowest 2004/05 64

  34. RECYCLING Merton shows improvement in line with London Highest 2004/05 75 Highest 2003/04 66 Lowest 2003/04 40 Lowest 2004/05 39

  35. STREET CLEANING No change in Merton Highest 2004/05 65 Highest 2003/04 57 Lowest 2004/05 40 Lowest 2003/04 37

  36. STREET LIGHTING No change in Merton Highest 2004/05 72 Highest 2003/04 64 Lowest 2004/05 56 Lowest 2003/04 49

  37. Highest 2003/04 38 Lowest 2003/04 22 ROAD AND PAVEMENT REPAIR Decline this year but still higher than 2002 levels Highest 2004/05 47 Lowest 2004/05 27

  38. Highest 2003/04 35 Lowest 2004/05 20 Lowest 2003/04 19 NURSERY EDUCATION Decline this year back to 2002 levels Highest 2004/05 45

  39. Lowest 2004/05 26 Lowest 2003/04 23 PRIMARY EDUCATION Decline this year back to 2002 levels Highest 2004/05 46 Highest 2003/04 36

  40. SECONDARY EDUCATION Decline this year, as with other educational services Highest 2004/05 43 Highest 2003/04 27 Lowest 2004/05 19 Lowest 2003/04 12

  41. ADULT EDUCATION / EVENING CLASSES No change Highest 2004/05 42 Highest 2003/04 40 Lowest 2004/05 24 Lowest 2003/04 24

  42. LIBRARIES No change Highest 2004/05 65 Highest 2003/04 63 Lowest 2004/05 48 Lowest 2003/04 46

  43. PARKS, PLAYGROUNDS, OPEN SPACES Merton shows improvement, as does London as a whole Highest 2003/04 53 Highest 2004/05 53 Lowest 2004/05 39 Lowest 2003/04 33

  44. LEISURE AND SPORTS FACILITIES Merton shows decline in this service, now below London Highest 2004/05 53 Highest 2003/04 51 Lowest 2004/05 30 Lowest 2003/04 26

  45. COLLECTION OF COUNCIL TAXMerton shows improvement, now ahead of London Highest 2004/05 64 Highest 2003/04 63 Lowest 2003/04 51 Lowest 2004/05 49

  46. COUNCIL HOUSING Decline in Merton this year, now below London Highest 2004/05 32 Highest 2003/04 22 Lowest 2003/04 11 Lowest 2004/05 12

  47. HOUSING BENEFIT Decline this year, Merton now below London Highest 2004/05 33 Highest 2003/04 26 Lowest 2003/04 14 Lowest 2004/05 14

  48. SOCIAL SERVICES Decline takes Merton below the London average Highest 2004/05 38 Highest 2003/04 27 Lowest 2003/04 18 Lowest 2004/05 18

  49. LOCAL HEALTH SERVICE No change in Merton ratings since 2003 Highest 2004/05 59 Highest 2003/04 55 Lowest 2004/05 42 Lowest 2003/04 36

  50. POLICING No significant change this year in Merton Highest 2004/05 46 Highest 2003/04 41 Lowest 2004/05 33 Lowest 2003/04 30

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