Ahold Scholarship programme 2010-2012

1. Ahold Scholarship programme 2010-2012

2. Ahold profile • Ahold’s public website is the best place to gain information about Ahold. www.ahold.com.

3. 4Teamwork Works well and cooperatively with others Shares appropriate information with the appropriate people openly Cooperates with others in realizing their personal/team goals Develops and maintains appropriate relationships with others throughout the organization for purpose of his/her own field of activity 4Business Insight Keeps up-to-date on skills and knowledge to fulfill responsibilities of the job Makes appropriate decisions taking into account different points of view Understands (retail) industry and applies own expertise in line with the business Is skilled at gathering and analyzing information from multiple sources Is resourceful and displays creativity in obtaining results Sees the underlying or hidden problems and patterns and relationships between issues 4Operational Excellence Develops effective plans to meet personal goals, sets priorities, organizes and follows up activities and delivers quality results Embraces and is willing to implement innovative changes to improve processes or procedures Functions pro-actively and is persistent in the face of obstacles Sets and maintains high standards for self Shares and uses best practices 4Customer Driven Innovation Is dedicated to serving customers, whether internal or external Delivers quality products and services to or for customers Listens to internal customers and understands their needs and expectations Operates with customers in mind while performing day-to-day activities Establishes and maintains effective relationships with internal and external customers. 4Impact and Influence Influences others from a non-managerial position Persuades and convinces others making use of different arguments concerning content and different presentation methods Communicates accurately, concisely, in a timely manner and in a form appropriate for the target audience 4Business Maturity Knows own strengths and how to deploy them; knows own weaknesses and works to neutralize some and develop others Has the courage to question decisions made on a higher organizational level Lives the Ahold values every day in words and actions; takes personal pride in the company Proactively cooperates with other teams to leverage strength and knowledge and build value across the business through shared learning Once accepted, is fully committed to a decision and supports the direction throughout his/her team Learns quickly and is open for change when facing new problems; helps others to recognize the need for and adapt to change Shows professional respect and courtesy towards colleagues/others 4Managing Others Motivates and engages own team to encourage good performance Sets specific and challenging goals Clearly assigns responsibilities for work tasks Distributes workload based on skills and priorities Monitors progress, measures results and holds others accountable Provides meaningful feedback to others on their performance Ensures others have the training and resources necessary to perform their jobs CompetenciesSet Ahold