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Knowledge Sharing –Concepts, techniques and tools

Knowledge Sharing –Concepts, techniques and tools. Lucie Lamoureux. Bellanet International Secretariat. Dilbert (or Dogbert) on Knowledge Management. Data, Information, Knowledge. Data “1855AC313”. Information “Air Canada flight 313 leaves New York at 18:55”. Knowledge

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Knowledge Sharing –Concepts, techniques and tools

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  1. Knowledge Sharing –Concepts, techniques and tools Lucie Lamoureux Bellanet International Secretariat

  2. Dilbert (or Dogbert) on Knowledge Management

  3. Data, Information, Knowledge Data “1855AC313” Information “Air Canada flight 313 leaves New York at 18:55” Knowledge “…That’s not a good flight; often busy and delayed.”

  4. Quite literally, what people know Knowledge is experience, insights,skills, concepts, feelings,ideas, ways of thinking or working Highly contextual Intangible, difficult to measure Nature of Knowledge

  5. Tacit vs. Explicit Knowledge • Only a small portion of what we know is codifiable or “explicit” • The vast majority of knowledge is uncodifiable or“tacit” Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com

  6. Knowledge Management Cycle Activity Create, discover, capture Apply Lessons Learnt Training and Processes Distill, validate, share Adopt, adapt, share Knowledge Assets

  7. Why share knowledge? • Opportunity to learn through interactions with peers • Increases work effectiveness, e.g. through problem-solving • Learning from experiences can help prevent from reinventing the wheel • New ideas and solutions can lead to more innovations, out-of-the box thinking

  8. People are the Key… • Best Knowledge Transfer Technology • Face-to-Face Interaction • Not always possible but everything else aspires to it Conversations Stories • Best Knowledge Repository • A Community or Group of people

  9. Storytelling After Action Review Exit interview Communities of practice Peer Assist Knowledge Fairs Mentoring Open Space meetings

  10. Teleconference Email/mailing list Face-to-Face Digital Video Collaborative Tools Use a Spectrum of Technologies Intranets

  11. Necessary for distributed organizations / communities Should facilitate the way people already work Should support the process, not drive it Technology…

  12. What are the ways that we are sharing knowledge at Euractiv? What do we do well? What don’t we do well? What is the critical knowledge that needs to be shared? What do you think…

  13. Simple process to capture lessons learned by a team Aims to generate recommendations for improved future performance Opportunity to reflect and readjust Facilitated process – safe, non-confrontational environment An After Action Review…

  14. What was supposed to happen? What actually happened? Why were there differences? What worked? What didn’t work as well? What would you do differently next time? After Action Review Questions

  15. An event that brings together individuals (peers) to share their experiences and insights on an identified challenge or problem Problem-solving aspect but also promotes shared learning Used within project teams or stand alone Facilitated process – encourage participation, mutual support A Peer Assist …

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