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Indian Software & Services : Key Ingredients for Success. National Goal. “ Make India a Global Information Technology power and one of the largest generators and exporters of software in the world within 10 years.”. Beginning ……. Weighted Ranking. Factor Weight India Ireland
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National Goal “Make India a Global Information Technology power and one of the largest generators and exporters of software in the world within 10 years.”
Beginning ……. Weighted Ranking Factor Weight India Ireland SEGMENT EXPERTISE 6 12 6 LABOR COST 4 4 - 8 LABOR SUPPLY 4 8 0 EASE OF BUSINESS 3 0 6 EASE OF VISAS 3 - 3 3 ENGLISH SPEAKING 3 3 3 TECH. COMPETENCE 3 3 3 EDU. & TRAINING 2 0 2 GOVT. INCENTIVES 2 0 4 SECURITY 2 0 2 TELECOM INFRA. 2 - 2 4 DOMESTIC MARKET 1 1 2 WEIGHTED AVERAGE - 26 27 Ireland India Singapore Israel Philippines China Mexico Hungary Extract of a World Bank Report - 1991
Challenges to Growth • Policy Creation • Policy Implementation • Operational Flexibility
Policy during 1991 EOU’s & EPZ’s - - Not Very Congenial for Software Industries - Being implemented by the Commerce Ministry - Foreign Investment Promotion Board - Physical Boundary - Minimal Communication Infrastructure Result: Not Focused, lack of understanding, and discrete approach
Software Technology Parks of India A non-profit society set-up in 1991 by the Ministry of Information Technology, Govt. of India to promote & facilitate Software Exports from India
STPI Differentiators • STP Scheme is being operated by the technical body • Investment Approvals decentralized • Most of the authoritaties are sub-Delegated to the Directors of the STPI Centers Result: A De-Centralized Single Window Scheme
What is STP Scheme? Benefits • Complete duty free import • 100% foreign equity permitted • No corporate income tax till 2010 • Dedicated Data Communication links • Single window Government clearance • Custom bonding and export certification provided at single point.
STPI : Catalyst for Synergy • Industry • Academia • Finance • Government
Earthstation Location STPI Spread across … Other Sub-Centers • Dehradun • Rourkela • Madurai • Tiruchirappalli • Thirunelveli • Pondicherry • Vijayawada • Tirupati • Warangal • Nasik • Kolhapur Srinagar Mohali/Chandigarh Noida Shimla Delhi - HQ Jaipur Guwhati Lucknow Bhilai Kanpur Gandhinagar Indore Kolkata Nagpur Navi Mumbai Bhubaneshwar Aurangabad Under Implementation Vizag Pune Hyderabad • Gurgaon • Gangtok • Allahabad • Agra • Varanasi • Meerut • Jalandhar • Durgapur • Kharagpur • Shillong • Agartala • Salem Bangalore Hubli Mysore Chennai Manipal Coimbatore Mangalore Thiruvananthapuram Map Not to Scale
Exponential Growth of Software Industry US $ in Million
India’s Value Proposition on IT-Enabled • Cost • 40-60% cost reduction for • offshored process • Labour cost arbitrage, the • reason for cost savings, likely to • exist for the next 20-30 years • Productivity • Faster turnaround time - Time Zone difference - 24x7 service • Learning curve effect – centralization within company • Quality • Established methodologies and • processes for better performance • Well defined quantifiable metrics for • quality & process • Access to highly-qualified skill pool Source:McKinsey
Quality vs Productivity in India UK-based retail bank US financial services company No. of Correct transactions/ Total transactions (%) Total Satisfaction factor Quality No. of transactions/hour (indexed to UK) Average speed of answer (Secs) Productivity Source:McKinsey
Success Formula • Investment C • Telecom/Datacom Infrastructure • Cluster & Incubation Development • Entrepreneurship and VC Funding • Internationalisation of HR • E-Governance • Quality Systems & Methods
Connectivity Exchange International Fiber Landing Point Intl.Fiber India to USA STPI-Network Operations Center Cyber Park Bharti Metro Fiber Server Farm 9 Satellite Dishes 4 Metro Fibers Spectranet Metro Fiber BSNL Metro Fiber Reliance Metro Fiber
Enabling Clusters Started Operation 13 Companies US $ 50.52 M Exports . Manipal Incubation Center 24 Companies US $ 8.12 M Exports Bangalore Mangalore Earthstation Location Mysore Infrastructures : ITPL, Bangalore, HITEC City Hyderabad, Cyber Park Bangalore
Venture Capital Environment in Karnataka • 12 Domestic Small Funds • 16 Overseas Funds • 28 Large Funds • 50% of above Funds are Head Quartered in Bangalore • Concept of Investor/Incubation Combo is picking up
Human Resources in Karnataka State • Engineering Colleges 97 • Polytechnics 181 • Medical Colleges 27 • General Colleges 812 • Universities 11 • Technical University 1 • Agricultural Universities 2 • Health University 1 10% Indian Graduates are produced in Karnataka
E-Governance Initiatives • Mukya Vahini – Decision Support System for Administration • Bhoomi & Nondani – Land Records Computerisation & Registration • Khajane – E-enabling of Treasuries through linking of 250 treasuries to manage the complete expenditure of the state • Therige – E-enabling Commercial Tax Offices and Outposts • Reshme – Online Transaction support for Sericulture Farming • E-Seva – One Stop bill payment center covering all utilities, taxes, etc
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