CUSTOMER SERVICE ORGANIZATIONAL STRUCTURE OVERVIEW

1. S. Baiocco Advanced Ftr Order/Provis M. Bianco Vendor Management StarTek S. Paoloni Vendor Management West M. Loh ABN Support M. Oberlin ABN MACD / Alliance Ordering L. Scott ABN New / Conversions C. Christiana ITB / QAA R. Daniels RTB / Planning R. Pinder Nodal Order Quality R. Pleban Results Analysis Colleen Mullens-Bucholtz VP of Customer Service L. Hall Results Analysis, Productivity Planning & Contingency Mgt CUSTOMER SERVICE ORGANIZATIONAL STRUCTURE OVERVIEW Alan Decamp Critical Issues Management J. Sharpe Productivity Mgmt. M. Beattie (LOA) A. Dzerovych Client Outsourcing, Managed Services and ITS J. McFarland Revenue Assurance, Business Controls & Operations R. Hoppe Customer Service and Maintenance K. Lennon Voice Ordering and ABN V. Alonge Local Ordering C. Lewis Global Enablement and Global Maintenance R. Menno Voice and Local Provisioning L. Hay Data and IP Ordering and Provisioning J. Walton Project Management and Wholesale Cust. Care P. Rosenbaum Customer Service Process Owner L. Harrington Local Prime/PL Provisional Ops A. Parker Low Speed Data Ordering T. Pines Global Order and Project Management D. Stock Wholesale Care - ANC, Local, Nodal R. O’Connor Program Management B. Powers Local Operations and Order Fulfillment C. Poli Outsourcing Assurance, Implementation & Billing T. Berry Revenue Assurance Management R. Bienfait Customer Facing Maintenance B. Boyer Outsourcing Service Management R. Polete Jr. AIO/Specialty Center Ops J. Goldstein Low Speed Data Provisioning K. Raftery Global Provisioning N. Grasty Wholesale Revenue Assurance C. Taber Operations Management B.J. Webb FE & Local NCON Enterprise SBM K. Stewart International Billing & Settlements M. Smith SCP A. Daudelin Customer Network Design, Engineering & Support S. Jones Local Provisional Process/ Automation M. Walker HSSD Ordering, Provisioning L. Lanzillo Global Managed Services S. Wilson Wholesale Data Delivery & Service Mgmt. H. Hollings E-Service R. Jennings FE & Local NCON Enterprise SCP D. Head Access Billing Operations J. Duffy Enterprise R. Steen Local Business Controls R. Myers Managed Services Network Computing Engineering S. Schneider State Farm Implementation J. Ballantine Global Maintenance M. Mahan Project Management NBO R. Shaw Billing Operations Initiatives N. Bulka Large Project Management & Local Inventory M. Mira Revenue Assurance Integrity G. Riggin Solutions Service Delivery East B. Bonnstetter Managed Services Operations T. Barnett Local Provisional Perf. Management J. Roberto IP Services Ordering& Provisioning N. Clinton Performance Results and Compliance Mgmt. N. Devlin Managed Services Re-engineering D. Calale Local CRM Results, Auto. Planning T. Thorsen Billing Support and Program Management R. Poage Solutions Service Delivery West B. Ragland Nodal Provisional Ops M. Dimler Managed Services Enablement C. Dunleavy IP Services Tech Support J. Shaw Global Maintenance Planning D. Russo Operations Tech R. Richberg Local Outsourcing & Alliance B. Ireton Solutions Service Delivery Midwest C. Penney Results Management M. DeSanto Access Supplier Management – COE B.Reddy ADL/GSM Ordering M. McGuirl Work Center Consolidation & Outsourced Business Mgmt. J. Zayac IPT Provisioning INCS and DNS S. Branchcomb Global Ordering and Provisional Planning M. Goggins Customer Maintenance M. Barton SBCC, Alliance and E-Service J. Boyd Nodal Provisional Release Management H. Guardo IP Provisioning/ Tech Support Technology S. Hirsch Managed Services Vendor Management V. Gross Tech Insertion Support B. Gardner IP Service Build/System Support P. Gatz Managed Services Client Level Performance C. Reed IP Services Manager B. Givens Managed Services Design Re-engineering

2. C. Poli Outsourcing Assurance, Implementation& Billing A. Daudelin Customer Network Design, Engineering & IT Support B. Bonnstetter Managed Services Operations M. McGuirl Work Center Consolidation & Outsrc. Bus. Mgmt Pam Abel Paulette Adamis Anthony DeJohn Jean Fenske Ruthann Kallas Debra Kendall Patti Manning Robert O’Neill Philip Timm Derek Baker Thomas Bolger George Darwell John Kacerosky Harry Mazol Mahesh Patel David Pfeifer Gloria Pearce Octave Pierret Christine Reisman Marjorie Rich Michele Rifkin Pablo Salazar Mary Ann Steeneck Charles Aristonic Margaret Gerbig Richard Lambrecht Peter Lusk David Monahan Clark Moore Robert Spieler Sandra Chamberlain Scott Gordley Mike Howard Jacque Liebenthal Brian Mihans Diane Palchanes Frank Rauscher Craig Stevens Dan Stibolt Kevin Terry CLIENT OUTSOURCING ORGANIZATIONAL STRUCTURE A. Dzerovych Client Outsourcing, Managed Services & ITS Jill Ball Executive Secretary B. Givens Managed Svcs Re-eng B. Boyer Outsourcing Service Management R. Myers Managed Services Network Computing M. Dimler Managed Services Enablement S. Hirsh Managed Services Vendor Management P. Gatz Managed Services Client Level Performance Phyllis Droszcz Carol Barbato Jerry Birkes Neville Clarke Denise Cox Mark Hill Aishia Hinton John Mayr Monique Miller (LOA) Dennis Singleton Dwight Stilwell Dawn Surles John Zdyrski Michael Babb James Barsch Jim Boskey Thomas D’Apice Sonia Jawnyj Renee Luke Kathleen McManus Donald Schultz Carol Buckley Richard Cashman Stephen Coffey David Devinney Loran Eberle Brodniak Susan Hagan Christopher Herwig Aishia Hinton John Moellman Stephen O’Hara Raymond Perkins Richard Schatzel Steven Sewel Alan Stevenson Gregory Stewart Joseph Whiting Juanita Zay Donna Federico Richard Lorenzo Steven Marut James Patella Kathryn Picciuti Richard Zarate Michael Aguilar Stacey Berg Elizabeth Ercolino Barbara Foley Luther Harris

3. REVENUE ASSURANCE, BUSINESS CONTROLSAND OPERATIONS ORGANIZATIONAL STRUCTURE J. McFarland Revenue Assurance, Business Controls and Operations Gina DeNoia Secretary Tom Berry Revenue Assurance Management Kathy Stewart InternationalBilling & Settlements David Head Access Billing Operations Michael Mira Revenue Assurance Integrity Tracey Thorsen Billing Support & Program Management Catherine Penney Results Management Ray Blatz Wes Carpenter AnneMarie DeMarco John General Nicole Scammell Val Scheder Marquita Sigur Robert Smith Neal Walde Karen Brown Christy Dennis Douglas Dorn Sharon McCleskey Melanie Powanda Penny Rose Harvey Sell Kam Wong Marcelo Bobadilla Marcelo Duimovic Helen Fassett Connie Hartman Elisa Hau Dorian LaForce Dino Persichilli Jim Wood Lisette Mendez Brian Scanlan Steve Wong

4. CUSTOMER SERVICE & MAINTENANCEORGANIZATIONAL STRUCTURE Robin Hoppe Customer Service& Maintenance Andy Staple Executive Assistant Helen Tarullo Secretary Robin Bienfait Customer Facing Maintenance Michele Smith Signature Client Progra Jack Duffy Enterprise Glenn Riggin Solutions Services Delivery East Rob Poage Solutions Service Delivery West Bryan Ireton Solutions Service Delivery Midwest Mike Barton SBCC, Alliance and E-Service Paula Caldwell Bill Dillon Charlene Mike-Billstrom Steve Rush Vicki Thomas Debra Harrison Karen Lemon Rona Malewit Steven Nolin Michele Peck Bill Skulmis Jan Armstrong Ione Connolly Deborah Conover Erin Gee Jennifer Kollhoff Kathleen Johnson William Robb, Jr. Teri Zarelli L. David Abel Ruth Auriemma Bruno Barillari Anthony Brodniak Larry Cooper Bruce Creighton Jesse Frazier Karen Greenslade Sabrina Jackson Beth Kinney Laura Lama Larry Lelah George Maddaloni Mirril McMullen Steve Minet Frank Presuto John Sully Albert Tornatore Frank Weeks Dominick Zurlo III Linda Ballou Thomas Brigham Greg Brown Ramona Chavez David Scribner Craig Streeter Thomas Tierney Carol Todd Cheryl M. Dobson William Grogan Daniel Heun Frank Krieg Steve Luebke Paul Moulder Darrin Resnick John Ryan Christopher Sunderman Ken Vlasity Jonathan Wray Loretta Candelaria N. E. Cates Lenore Dinan John Dugan Debra Kopaczewski Susan Martin Nicole McSwain Michael Pucci Gary Showalter Susan Zimmerman K. W. Ziolkowski

5. VOICE ORDERING AND ABN ORGANIZATIONAL STRUCTURE Kathy Lennon Voice Ordering and ABN Mary Friedrich Secretary Mary Lynn Bianco Vendor Management - Startek Stacey Paoloni Vendor Management – West Steve Baiocco Advanced Features Order/ Provisioning Marilyn Oberlin MACD / Alliance Ordering Cathy Christiana ITB / QAA Ross Daniels RTB / Planning Ray Pinder Nodal Order Quality Monique Loh ABN Support Lacey Scott ABN New / Conversions Gail Abbott Tammy Flack Elaine Hanlon Pat Miller Teri Ryals Dallas Shepherd Roseann Crothers Karen Rigotti Joe Strothers Jan Tulley Diane Carter Fran Kennedy Paula Kidd Karen Langner Amy Melrose Stephanie Olson Donna Helvey John Lorenz Mark Sagers Beth Simonetti Betty Symmonds Tom Lee Mary-Ann McAvoy Karin Rumbauskas Vacant (Advocate) Guyette Rich David Schwindamann Bill Smith Vacant (Advocate) Vacant (Escalations)

6. LOCAL ORDERING ORGANIZATIONAL STRUCTURE Vince Alonge Local Ordering Audrey Melnick Executive Assistant Brian Powers Local Operations and Order Fullfilment B. J. Webb FE and Local NCON Enterprise SBM Randee Jennings FE & Local NCON Enterprise SCP Noel Bulka Large Project Management and Local Inventory Team Dave Calale Local CRM Results and Automation Planning and Execution Ralph Richberg Local Outsourcing and Alliance Barbara Reddy ADL GSM Team Tonda Davis Kyle Dybing Ann Gaines Hugh McMahon Greg Mlodozyniec Deb Reynolds Nancy Smith Susan Thompson-Gomez Lisa Bortnick Leslie Boston Shannon Brittain Brenda Cloninger Ray Kosten Robin Kothe Juli Moreland Daye Perfetto Tomalita Peterson Loren Swalheim Paula Chartrand Chris Clunan Stewart Lenzen Brantley Lightfoot Ronda McDonnell Mike McManigal Marge Nevin Dale Shoemaker Dick Clayton Ron Davis Daryl Ell Mark Fuchs Jill Ross Bill Carnes Cheryl Caruso Walter Griffith Eric Guterl Donna Harrigan Lou Hart Deborah Jarrett Frank Troha Bill Wolfe Christine Atchley Gary Nachman Shija Avery Robert Casares Rhonda Franklin Bridget Gorman Gerald Hvisch John Ingram Leonard Kelly John Lamb Kenryck Lashley Phyllis Moore Laura Prasek Patricia Otterblad

7. GLOBAL ENABLEMENT AND MAINTENANCEORGANIZATIONAL STRUCTURE Courtney Lewis Global Enablement and Global Maintenance Trent Pines Global Order and Project Management Kevin Raftery Global Provisioning Leo Lanzillo Global Managed Services John Ballantine Global Maintenance Natalie Clinton Performance Results and Compliance Management Jackie Shaw Global Maintenance Planning Sylvia LaRue Branchcomb Global Ordering and Provisioning Planning Susan Clark Stanley Cohen Catherine Farrow Todd Forst Robert Jackson Allan Moss Kerry Strong Dennis Boyette Thomas Demarest John Efford Cherry Ensley Robert Stimpson Kim Taliaferro Virginia Eason Karen Hernandez Eric Black Christopher Eble Ricky Fikes RA Haon John Rasch Daniel Winn Dana Baxter Kevin R. Cox Susan Fambrough Jeff LaClair Michael R. Smith Charles Hall Jr. Donald Power John Bowzard Janet Freudenburger Gary Lemmon Lynn Martin Cedric Ward Steve Zeigler

8. VOICE AND LOCAL PROVISIONING ORGANIZATIONAL STRUCTURE Robert (Bob) Menno Voice and Local Provisioning Angelique Hunt Production Support Karen Johnson Admin Support Bernie Ragland Nodal Provisioning Operations Lindy Harrington Local Prime/PL Provisioning Operations Rob Polete AIO/Specialty Center Operations Steve D. Jones Local Provisioning Process / Automation Terry Barnett Local Provisioning Performance Management Marcie DeSanto Access Supplier Management – COE Jan Boyd Nodal Provisioning Release Management Vance Gross TechInsertion Support Randy Steen Local Business Controls Robert Honeycutt Steve Ingels Dana Knight Elizabeth Leicht Terry Parr Alina Rodriguez Amin Chaudry Joan Egan Richard Fryer Sandra Lucky Thomas Thurston Alencia Deanda Steve Forney Michael Griffith Patricia Mares Dennis Minardi Jason Padilla Kylie Ramsey Paul Spomer Debra Turner-Kelly Robin Wackernah Tamra Weides Marguerite Carney Lawrence Manning Richard Mongillo Mark Robinson Richelle Rumble Sarah Tovrea Russell Tynan Victoria Smith Staci Leavitt Charles (Buck) Seling Nancy Watson Christine Cannon Jeff Crosby Thomas Lepore Matthew Mccormick Terry Menning

9. Laurie Hay Data and IP Ordering and Provisioning DATA ORDERING & PROVISIONING ORGANIZATIONAL STRUCTURE Lenore Goldsholle Production Support Katie Van Syckle Secretary Alex Parker Low Speed Data Ordering Jenny Goldstein Low Speed Data Provisioning Marvy Walker HSSD Ordering & Provisioning Sharon Schneider-Hinton State Farm Implementation Jim Roberto IP Ordering & Provisioning Chuck Dunleavy IP Services Tech Support Joe Zayac IPT Prov, INCS and DNS Harry Guardo IP Provisioning/ Technical Support Technology Bill Gardner IP Service Building/System Support Cheryl Reed IP Services Manager Jim Demchuck Gary Forston Karon Impson Denise Williams Mark Williams Anthony Barrella Sharon Cochrane Nancy Du Fresne Paul Goewey Maria Kubat Mary Scherer Cheryl Wipfil Neil Bailey Kevin Cummings Patrick Drennan Melisa Funderbunk Jerry Lewis Carl Newell Bill Novatny Charmaine Stradford Ram Vandra Grayson Alexander Cassandra Chambeau Claire Cirino Martha Davis Kathleen Doyle Gilbert Eneda Roy Horowitz Kheminda Jayawardena Hamele Kassa Bill Kranis Clifford Kurkowski Jr. Mary Livingstone Angela Rizzi Susan Rocco Ronald Steinhauer Jr. Leslie Talochino Jose Tirado Jane Wilson Ihab Youssef Ward Carpenter Joan Carpinello Maria Celeste Carrasco Michael Confessore David Deissler Leon Harris Robert Klein Christopher Nallin Elycia Norton Dennis Orzo Phillip Schrader Vanessa Sweeting Frank Tricarico Peter Wilson Albert Brown Jr. Shery Collins Rose Cook Darrell Dechant Daniel Haile Louisa Marullo Evelyn Mochon Debra Ray Ernest Rooks Yolanda Smith Remonia Thomas J. S. Vissichelli Peter Buttros Coleen Mulrenan Diane Peppe Julia Sugrue Patricia Harper Joanne Harris

10. PROJECT MANAGEMENT AND WHOLESALE SERVICESORGANIZATIONAL STRUCTURE John Walton Project Management and Wholesale Cust. Care Courtney Lake Executive Assistant Corey Putvinsky Secretary Donna Stock Wholesale Care - ANC, Local, Nodal Nadine Grasty Wholesale Revenue Assurance Scott Wilson Wholesale Data Delivery and Service Management Mary Ellen Mahan Project Management NBO Diane Coligan Sid Deaton Lani Flesch Mary Beth Rutkowski Kathy Cleary Lou Mercado Roseann Boike Sherry Cooper Wendy Hedge Frank Pastrana Marianne Burke Gary Chustz Greg Gibson Jim Haufler

11. Customer Service Process Owner Organizational Structure Paul Rosenbaum Customer Service Process Owner Jo Buffolino Executive Assistant Deloris Davis Secretary Regina O'Connor Program Manager Charlie Taber Operations Management Harry Hollings E-Servicing Rich Shaw Billing Operations Intitiatives Nancy Devlin Managed Services Re-engineering Dino Russo Operations Technology Mary Kay Goggins Customer Maintenance Laura Aguiar Dolores Murray Pam Pedersen Sandi Seybert Tracy Stieber Erin Voss (LOA) Phil Abram Jorge Zuluaga Dave Bryden Elizabeth Shaw Laura Ecklund Kevin Haggerty Maribeth Meason Neva Winkler Greg Johnston Laura Siegel Michelle Vann Chris Byler Mark Davis Tyrone Goodwyn Jim Routzahn Melanie Schreiber Amy Watson Tom Anderson Gina Vogler

12. RESULTS ANALYSIS, PRODUCTIVITY PLANNING & CONTINGENCY MANAGEMENT ORGANIZATIONAL STRUCTURE LaQuita Hall Results Analysis, Productivity Planning & Contingency Management Rich Pleban Results Analysis Jeff Sharpe Productivity Management Mary Pat Beattie (LOA) Marie Abate Julia Ambrose Sharon Antoine Clarence Biggs Felicia Harris Pat Hunte Nick Lazzaro Gerry Malebranche Molly McKee Nancy Watson Diane Crawford Patti Huff Jane Schwartz Pat Stepko Tamika Wilson