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Learnings from implementing a system for E lectronic R eporting of I ncidents and N ear-misses ( ERIN )

Learnings from implementing a system for E lectronic R eporting of I ncidents and N ear-misses ( ERIN ). Who we are. Chris Blackman ASVP Group (consultant/contractor to Berry Street) Matthew Reeder Director, Southern Region, Berry Street

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Learnings from implementing a system for E lectronic R eporting of I ncidents and N ear-misses ( ERIN )

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  1. Learnings from implementing a system for Electronic Reporting of Incidents and Near-misses (ERIN)

  2. Who we are • Chris Blackman • ASVP Group (consultant/contractor to Berry Street) • Matthew Reeder • Director, Southern Region, Berry Street • ERIN – Electronic Reporting of Incidents and Near-misses, a SQL-based system from RiskMan International

  3. Looks after thousands of Victorian children and young people who:- have been denied a good childhood;- cannot live safely at home- will not otherwise recover from the damage done

  4. Purpose of the ERIN project • To create better client outcomes • By monitoring risk events (incidents) • Looking for causal factors to mitigate or eliminate • Reducing risk to clients • Reducing risks to staff • Assist with compliance (Reporting to DHS) • Maintain a database for reference, analysis & reporting

  5. Preparatory Work • Organisation-wide series of workshops used to: • Define range of risk events • Analyse potential controls and mitigation strategies • Define/design/agree workflows • Understand compliance requirements

  6. The Risk Register:Defines range of risk events, likelihood and consequences. Preparatory Work

  7. Implementation Issues - Technological • Software very customisable – flexibility brings potential for complexity • Some screen-form level functionality has to be coded by the supplier (RiskMan International) • Output to pdf of the DHS form requires RiskMan programming • Sits on local (shared) SQL server • Supplier manages regular updates

  8. Implementation Issues - Cultural/Operational • Dynamic conservatism from users • Initial reaction - more work - but then ... • One screen-form captures all info for • DHS Report • SAC • ESC • Staff OHS Reports/DINMA • Workflow expedites information flows

  9. Post-Implementation Status • System now implemented across all regions, all programs • Workflow and Alerts assist timely compliance • Risk Management function can be centralised with organisation-wide visibility • Centralised Help Desk for Incidents • Workflow routes key items to specialist managers

  10. Examples of benefits derived from use of the system • Reduced paperwork • Expedited workflow • Faster communication • Increased accountability • Better statistical analysis – evidence base for operational and service delivery support

  11. ERIN contains standard and custom reports Large amounts of data are often more easily communicated using simple but clear graphics (all part of the reporting suite) A picture can be worth a thousand words

  12. Where to from here • Improved workflows • Risk Analysis and Risk Register refinement • Analysis to provide an evidence-based focus on higher-value, more frequent risk events which justify extra control or mitigation expenditure • Other system functionality; e.g. Feedback & Complaints

  13. More Info/Links www.berrystreet.org.au www.asvpgroup.com www.riskman.net.au

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