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Utility Conflict Management Training Course Overview

This course covers concepts related to managing utility conflicts in project development. Learn to develop conflict matrices, use databases, identify conflicts, and develop resolution strategies. Course workbook included.

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Utility Conflict Management Training Course Overview

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  1. Lesson 1 Introductions and Course Overview

  2. Lesson 1 Overview 1.1 Introductions 1.2 Course overview 1.3 Training objectives 1.4 Participant workbook 1.5 Housekeeping

  3. Introductions • Your name • Where do you work? • Experience with the utility process? • Expectations for this course?

  4. Course Overview 8:30 AM – 9:00 AM Introductions and Course Overview 9:00 AM – 10:15 AM Utility Conflict Concepts 10:15 AM – 10:30 AM Morning Break 10:30 AM – 11:45 AM Utility Conflict Identification and Management 11:45 AM – 1:00 PM Lunch Break 1:00 PM – 1:20 PM Database Approach to Manage Utility Conflicts 1:20 PM – 2:20 PM Hands-On Utility Conflict Exercise Part I 2:20 PM – 2:35 PM Afternoon break 2:35 PM – 3:35 PM Hands-On Utility Conflict Exercise Part II 3:35 PM – 3:45 PM Wrap-Up

  5. Training Objectives • Review concepts related to the management of utility conflicts within the project development and delivery process • Describe the process to develop and maintain utility conflict matrices • Review reporting options when using a database to manage utility conflicts • Identify utility conflicts on sample design sheets • Develop utility conflict resolution strategies

  6. Participant Workbook • Section A: Course overview • Section B: Instructor materials • Section C: Participant handout • Section D: Utility Conflict Matrix Update Process • Section E: Utility Conflict Matrices • Section F: Sample project files • Section G: Selected database lookup tables • Section H: Course forms

  7. Housekeeping • Make course time as productive as possible • Turn off cell phones • Return from breaks and lunch on time • Stay on task during activities • Ask questions • Use sign-in sheet • Use course feedback form • Miscellaneous

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