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Enhancing Higher Ed Tech Support: Measuring Satisfaction

Explore the effectiveness of tech support in higher education, examining the need for measuring satisfaction. Understand the importance of surveys in establishing baselines, identifying client needs, and enhancing staff training.

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Enhancing Higher Ed Tech Support: Measuring Satisfaction

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  1. How well does your Tech Support support Higher Ed? Do you and should you measure? Michael H. Deis, MBA Director and Associate Professor of Management Joyce Sandusky Program Coordinator, Technical Clayton State University

  2. Why Survey? • Establish baseline for CLP • Where we are/are not meeting client needs • Determine staff training needs HUB Survey Fall 2006

  3. HUB Survey • Demographics • Attributes • Evaluation HUB Survey Fall 2006

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  7. Age HUB Survey Fall 2006

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