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This article outlines essential strategies for ensuring quality assurance in library and information services within colleges and universities. Dr. Prashant P. Bopapurkar emphasizes the significance of viewing customers as integral to library operations, underscoring a shift in perspective toward user dependence. Key areas addressed include collection development, service organization, cultural environment, and human resource management. The paper also highlights the need for libraries to adapt to new technologies to empower learners while ensuring effective information management.
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Strategies for Quality Assurance in Library and Information Services: College and Universities Libraries Dr. Prashant P. BopapurkarLibrarianKAMLA NEHRU COLLEGE,KORBA (Chhattisgarh)web-http://www.knc-ac.inEmail-info@knc-ac.in
Library and information context (1)A customer is the most important visitor on our premises;(2)He is not dependent on us; we are dependent on him. (3)He is not interrupter to our work; He is the purpose of it;(4)He is not an outsider to our business; (5)He is part of it;(6)We are not doing him favor by servicing him;(7) He is doing us a favor by giving us a giving us an opportunity to do so.
Quality Assurance in the Library 1. Collection Development. 2.Organization. 3.Services. 4. Cultural and Environment. 5. Human resource Issues
Conclusion : New technology creates opportunities for learner but they must be approached critically and used correctly. Libraries must be part of the process to inform and empower learning which technology that enables student to access and interest effectively with information in its many forms and formats – real and virtual and use responsibility and purposefully. One must realize that competencies such as saving downloading, manage, e–mailing, organizing electronic environments sothat resources can be accessed. Librarians must seek advice of Information Technology experts in issues related to the selection, procurement, installation of and training in computer hardware and software technology, communication technology media as well as in the networking solutions. Their help will also be handy in term of internet connectivity/accessibility and design/development of internet based library application and so on.
Thank You… Dr. Prashant P. BopapurkarCell - +91+9425548305 Email-prashantknc@yahoo.in Web-http://www.knc-ac.in