1 / 7

Transforming the Student Experience: The SER Programme for Future Success

The SER Programme aims to enhance the student and staff journey through streamlined processes, improved collaboration, and automation. By simplifying our systems and creating a "single source of truth," we will enhance decision-making and accountability. Our focus on visibility, transparency, e-enablement, and flexibility will ensure a seamless, paperless experience for all users. This initiative will alleviate frustrations, reduce risks, and position us for sustainable success over the next 600 years, ultimately fostering a culture of continuous improvement.

paul-fleming
Télécharger la présentation

Transforming the Student Experience: The SER Programme for Future Success

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SER Programme Vision

  2. Why we need to act now • Wasting time and money • Opportunity to be more efficient with resources we have • Fragmented systems • Proliferation of systems • Reputational Risk • Laying foundations for the next 600 years • Future-proofing our capabilities • There is a recognition of frustrations • Negative student feedback • i-Grad surveys • Staff dis-satisfaction • Unable to do their work effectively or efficiently • Lack of automation • Staff knowledge transfer • Do not trust data ? • Statutory Compliance Risks • Funding Risks • Negative impact on income

  3. Vision Statement Example The SER Programme will enable a seamless and rewarding student journey for students and staff.

  4. The Programme will do this through: Simplification • We will rationalise our processes and systems to ensure a seamless and joined-up experience is provided for Students and Staff • We will simplify and clarify processes so that it easier for Students and Staff to do their work • We will remove activities that add no value to Students and Staff • We will improve collaboration to ensure we deliver an excellent student journey • We will automate where it makes sense to do so- freeing up time for our stakeholders

  5. The Programme will do this through: Visibility and Transparency • We will develop a common data source to provide: • A “single view of the student” enabling improved decision making and student support (and/or) • Accurate , timely and relevant information to enable improved decision making and accountability • Improved quality and compliance

  6. The Programme will do this through: E-enablement • We will E-enable the Student Journey to : • Automate “paperless” processes saving time and money • Provide easy and 24 hour access to information wherever one is (remote working) • Provide a single “look and feel” to all users • Provide users with an intuitive and simple to use interface and platform

  7. The Programme will do this through: Adaptation and Flexibility • We will implement processes and systems to improve user control and management • We will take a modular and customisable approach to system development • We will simplify our processes and enhance our systems to increase our speed of response to sector issues and opportunities (improved compliance) • We will lay the foundations for a continuous improvement culture

More Related