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  1. Improving Your Performance in Teams (Team is a unit of two or more people who share responsibility for working to achieve a common goal) Formal Informal Permanent Committees Task Forces and Problem-Solving Teams • Have a long life span • Permanent part of organization structure • Ex –Executive committee • Created to solve a problem • Handle specific issues • Disband once goal has been • accomplished • Often cross-functional

  2. Increased Information and Knowledge Groupthink Hidden Agendas Diversity of Views Free Riders Acceptance of Solutions Higher Performance Levels High Costs Overview of Teams Advantages Disadvantages

  3. Characteristics of Effective Teams • Clear objective and shared sense of purpose • Open communication • Shared decision making • Creative thinking • Conflict resolution

  4. Team Roles Team Development Conflict & Resistance Group Dynamics-The interactions and processes that take place among the members of a team

  5. Initiating and Coordinating Encouraging Controlling and Diverting Offering/Seeking Information Harmonizing Withdrawing Setting Procedures Compromising Seeking Attention Assuming Team Roles Self- Oriented Roles Team- Maintenance Roles Task-Facilitating Roles

  6. Team Evolution • Orientation-Team members get to know each other and establish roles. • Conflict-Different opinions and perspectives begin to emerge. • Brainstorming-Team members explore their options and evaluate alternatives. • Emergence-Team reaches a consensus on the chosen decision. • Reinforcement-Team harmony is reestablished and plans are made to put the decision into action.

  7. Sources of Team Conflict • Scarce resources • Task responsibilities • Incompatible ideas • Poor communication • Attitudes and values • Power struggles • Conflicting goals

  8. Types of Team Conflict Constructive Win-Win Strategy Destructive Win-Lose or Lose-Lose Outcome Exposes Issues Diverts Energy from Important Issues Boosts Involvement of team members Destroys Morale of Team/Team Members Generates creative Ideas for solution to problem Divides the Team

  9. Resolving Conflict Proaction Fair Play Research Communication Alliance Flexibility Openness

  10. Express Understanding Uncover Resistance Evaluate Objections Withhold Arguments Overcoming Resistance

  11. In the Workplace In Social Settings Etiquette in Team Settings

  12. First Impressions Personal Appearance and Grooming A Genuine Smile Telephone Skills Etiquette in the Workplace

  13. Etiquette in Social Settings First Impressions Personal Introductions Dining Etiquette Misuse of Mobile Phones Inappropriate Topics

  14. Clarify Processes Select Members Carefully Avoid Group Writing Agree on Goals Ensure Compatibility Take Time to Bond Check Progress Often Clarify Individual Responsibilities Collaborative Writing

  15. Productive Meetings Preparing for Meetings Leading and Participating in Meetings Using Meeting Technologies

  16. Purpose Participants Preparing for Meetings Time and Facility Agenda

  17. Stay on track • Follow the rules • Promote participation • Participate actively • Close effectively Leading and Participating

  18. Meeting Technologies Virtual Teams Groupware Virtual Meetings Shared Workspace Web-Based Meetings Videoconferencing