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The e TEN Programme - supporting eServices in Europe -

The e TEN Programme - supporting eServices in Europe -. David Broster Head of Unit eTEN European Commission david.broster@cec.eu.int. Outline. The context for deployment of eServices Overview of the eTEN programme Portfolio examples Future scenarios.

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The e TEN Programme - supporting eServices in Europe -

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  1. The eTEN Programme- supporting eServices in Europe - David BrosterHead of Unit eTENEuropean Commission david.broster@cec.eu.int

  2. Outline • The context for deployment of eServices • Overview of the eTEN programme • Portfolio examples • Future scenarios

  3. ICT the motor for productivity growth Growth of GDP and ICT, Western Europe 2002-2005 GDP ICT Market Source: EITO Update 2004 (in cooperation with IDC) Market size 2004: 611B€

  4. Citizen-oriented ”Growth is not an end in itself ……Ultimately, the development of new services must beto the benefit of the citizens and their welfare.It is therefore essential to move towards a more people-centred approach where technologies areused by and for citizens “ Commissioner Viviane Reding, European Parliament, 29th September 2004

  5. European eServices layers • Europe’s citizens (particularly the mobile citizen) needinnovative, value-added services that are borderless (interoperable) and at the same time sustainable • Setting up Trans-European services requires common thinking and common approaches that take account of current status and existing member state legacies • A citizen-centric, trusted service approach will help to secure inclusion and access for all • eTEN offers support for Trans-European projects rollingout new services in themes such as eGovernment, eHealth, eInclusion, eLearning, Trust & Security, and SME support

  6. Borderless eServices at many levels …. and to achieve this across 25 Member States

  7. Infrastructure & access Broadband subscriptions/100 pop – growing faster in the EU than USA EU 15 Average NMS & CC Average Source CoCom – Jan 04

  8. 35,000,000 300% 30,762,809 30,000,000 250% 248% 23,298,450 25,000,000 200% 20,000,000 17,220,005 164% 150% 12,914,654 15,000,000 8,836,624 100% 95% 10,000,000 50% 5,000,000 46% 0% July 2002 January 2003 July 2003 January 2004 July 2004 % variation since July 2002 Total broadband access lines Broadband growth (EU25) Top DSL Countries (Millions): China 12.7, Japan 12.1, USA 11.4, SK 6.7 EU has 31% of world market with an average penetration of 7%

  9. 400 90% 87% 80% 350 83% 81% 70% 75% 300 70% 60% 250 50% Million of subscribers EU average penetration rate 379 52% 200 40% 329 150 306 283 30% 265 31% 100 194 20% 18% 115 50 10% 69 0 0% 1998 1999 2000 2001 2002 2003 2004 Subscribers EU15 Subscribers EU25 Penetration rate EU15 Penetration rate EU25 Mobile penetration

  10. Supply & demand gaps (eGovernment)

  11. Outline • The context for deployment of eServices • Overview of the eTEN programme • Portfolio examples • Future scenarios

  12. eTEN in a nutshell ObjectiveValidation & deployment of public interest e-Services OrientationeEurope 2005 and beyond * eTEN supports implementation” ThemeseGov, eHealth, eLearning, eInclusion Trust & Security, Services for SME’s ProcedureCalls for proposals * selecting the highest quality * within the available budget (~45M€/y) Requirement* Trans-European dimension * no R&D or infrastructure support * practical service demonstrations * interoperable, inclusive, trusty & secure

  13. Business & Enterprise Member State Activities eEurope Exploitation R&D eTEN at the heart of eEurope

  14. Phase.II Phase.IV Phase.III Trans-European Market Validation (local)(regional) (national) Initial MarketDeployment Sustainable Deployment Pilot Services to be tested Business anddeployment plan Sustainable deployment plan eTEN project phases Phase.I RTD

  15. eTEN in figures • Since 2000, eTEN has funded ~180 projects • eGovernment 34% • eHealth 23% • eLearning 18% • SME services 25% • In 2004 budget was ~42M€ • 215 proposals submitted requesting 190M€ • 47 proposals selected for negotiation • Typically 7 partners, 1M€ funding for 18 months • 30% public sector and ~35% SME partners • Excellent integration of new Member State partners • During 2005 ~82 projects are ongoing • In 2005 budget is ~45M€ (~45M€ again in 2006) • call opened 10th February and closes 10th May 2005

  16. Outline • The context for deployment of eServices • Overview of the eTEN programme • Portfolio examples • Future scenarios

  17. smartcard eTEN/eGov: (Digital Signatures in cities) FACTS • Provides smart card multipoint access to citizens and businesses at local / city level for simple services(births, deaths, marriages, building & land registry) • Aimed at the point of maximum interactions (local) • SPES focuses on the use of digital ID and signature accelerating introduction into public administrationsin five cities (Italy, UK, Denmark, Germany) • Requires and stimulates re-thinking of service provision • A deployment project running from 2002-2004 with 1.1M€ funding and based on an eTEN market validation • More cities / countries now want to replicate services demonstrated and piloted in SPES Partners Bologna & Prato (Italy) Sheffield (UK) Saarbrucken (Germany) Naestved (Denmark)

  18. FACTS Validation, 2004-2005, 1.9M€ Follow-on to former IST project Validation phase in Italy & France with strong commitment from Italian & French Interior Ministries Constituents can vote wherever they may be on election day Trials during local referendum (Italy), University elections and Referendum on the EU Constitution (France) Voting stations connected by either fixed or mobile VPN connections to central servers. eTEN/eGov (eDemocracy with electronic polling)

  19. eTEN/eGov. (three eProcurement projects) • 2004-2005, 1M€ • Local Authorities in Greece, Italy & France • Covers procurement chain from publication to tender evaluation • Centralised approach • Complements SETS • 2004-2005, 1M€ • Local Authorities France Greece, Italy & Germany • Covers procurement chain from preparation to closure of tender • Based on Free and Open Source Software • 2004-2005, 830K€ • Local Authorities in Greece, Italy & UK • Covers procurement chain from preparation to closure of tender • Decentralised approach • Complements eProcsee e-Preparation e-Notification e-Tendering e-Awarding e-Ordering e-Invoicing

  20. eTEN/eHealth (Health Insurance Cards) Participants: France, Germany, Austria, Greece Finland, Italy, Czech Republic Slovakia, Slovenia & Hungary Trials 2004: Olympic & Paralympic Games FACTS • Phased approach, 2002-2005, ~2M€ so far • Replaces paper health insurance form (E111) • Focus on back-office system implementation • started as IST R&D project with first pilots on Franco-German & Franco-Belgian borders • Regulation (1408/71) European Health Insurance Cards 2004 refers to NetC@rds • 10 Member States now involved

  21. eTEN/eHealth (Organ & Donor Database) FACTS • First phase 2003-2004 with 1.6M€ funding • Implementing a European Organ Data Exchange Portal and Data Base to be used in the field of data on organ exchange and transplantation • Delivery of updated and official information to professional operators and institutions, accessible via internet in real-time • Combining efforts of 8 donor and transplant centres in 6 countries: Italy, UK, Spain, Netherlands, Greece and Belgium • Based upon common EU protocols for data acquisition and processing on organs donation • Already accepted in 11 EU member states and the project will extend to Estonia, France, Poland, Slovakia, Hungary & Czech Republic in 2005

  22. eTEN/eHealth (Telemedicine to ships) FACTS • Validation in 2002-2003, 1.47 M€ funding • Market validation project preparingsustainable satellite telemedicine servicefor cruise and passenger ships • Satellite link between ships and land basedhospitals in Italy, Greece ,France, Germany • Medical Services Implemented:Tele-Cardiology, Ultrasound Examinations,Videoconferencing for general consultations • Based on Eutelsat D-SAT 2000 ATM andmaritime Ku band stabilized satellite platforms

  23. Specialist MDs Sweden ePROLEARN Specialist MDs Netherlands GPs Medidoc / Clinidoc User Group Belgium Specialist MDs United Kingdom Specialist MDs Spain GPs Millewin User Group Italy eTEN/eLearning (professional life-learning) FACTS • Validation, 2003-2004, 950K€ funding • Delivery of a set of learner-centred, commercially sustainable education services, aimed at the Continuous Professional Development (CPD) of various categories of medical doctors. • Pull-mode services: courses are proposed to the users on the basis of the identified learning gaps. • Push-mode (context-sensitive) services: educational warnings are sent to the users during consultation hours on the basis of practice data. • GPs in Belgium and Italy and European respiratory specialists in four countries undertaking e-ProLearn service trials through EHCR systems or via the web

  24. eTEN/eInclusion (care for the elderly) FACTS • Project started in June 2004 with 1M€ EU funding • Provides Tele-monitoring services for elderly people in care (in care centres & at home) for low & medium dependencies • Tailored assistance monitors health plus comfort factors • Service includes broadband video conferencing to maintaingood contacts with carers friends and relatives • Aim to showcase the service to attract investors and a broader take-up across Europe • Consortium aiming at a common high-quality care standard • Services being validated in France, Italy, Portugal, Spain • Consortium of ten partners including public and private institutions and residential homes

  25. Introduced Trust mark eTEN/Trust&Security (Online dispute resolution) FACTS • Project during 2001-2002 with 2.4M€ funding • On-line dispute resolution giving buyers and sellers a transparent, independent, fair,out-of-court settlement process • A pan-European counterpart to existing US dispute resolution systems • Cooperation of the Association of European Chambers of Commerce:- tested in Italy, Germany UK, France and Spain • Overcame legal, technical and other obstacles for deployment of the system • Simplification of service during 2003-2004 with deployment expected in 2005

  26. Added values • Good practice exchanges between European partners …… outweighs the cost overhead of collaboration • Experiences of lower costs of service delivery …… and of administrative support • Efficiency gains showing real benefits ...... not just hyped-up expectations • A reduced administrative burden …… on citizens, professionals and businesses • A Transformed customer experience …… improved access to information & quality of service • Services can be accessed “when it is convenient” ...... Dutch report many citizens “do government stuff at night” !

  27. Outline • The context for deployment of eServices • Overview of the eTEN programme • Portfolio examples • Future scenarios

  28. eTEN mid-term evaluation (2000-2004) • An ex-post & ex-ante evaluation of eTEN • Carried out by independent contractors. • The report goes to The Council & to the European Parliament • The report concludes: • eTEN has unique role in value chain from research to deployment • Programme is key for the deployment of trans-European eServices • Overall objectives fully in line with the Lisbon strategy • Supply-driven approach needs complementary demand-driven actions • Reinforce strategy for including public entities in key roles in projects • Increase funding ceiling for deployment • Increase total budget to increase Trans-European impact

  29. Future challenges • Not just “adding” ICT capability to existing services …… but designing/realising services on the strengths of ICT …… innovating in organisational structures (back-office) • Achieving European-level interoperability …… remembering that everything does not need to interoperate with everything ! • Delivering trusted, secure services …… a citizen confidence issue • Implementing smart identification …… a legal constraints issue and also emotive in some countries • Providing inclusive access & multi-channel delivery …… a priority to avoid widening the digital divide • Exploiting more fully existing experiences, i.e. good practices …… what is a best practice ? ….. will it replicate ? …… understanding and quantifying benefits and financing the Dutch government calculates “burden” on enterprises =17B€/year ! Challenges that require strong political commitment & leadership

  30. i2010 / ICT Policy Support Fund • i2010 includes specific actions to support ICT based services • The main instrument is the ICT Policy Support Fund (ICT.P.F) • ICT.P.F is proposed as a programme within the CommissionFramework for Competitiveness & Innovation (2007-2013) • The future extrapolation of eTEN beyond 2006 is in ICT.P.F • Commission services preparing a proposal to The Councilthe European Parliament to create the legal base for ICT.P.F • Fund is planned to address the axes of i2010 : • European Information Space, Innovation, Inclusion • Builds on eTEN, eCONTENT, MODINIS draws on IST R&D • eInclusion and citizenship, content and services • Skills for the knowledge society, ICT for business • Interoperability, Security and consumer confidence

  31. Information @ http://europa.eu.int/eten/

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