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Welcome to. Berkshire's. New Employee Orientation. Welcome New Team Members. We would like to welcome you to a team committed to excellence! Your contribution to the company can make the essential difference necessary for success!. Berkshire Policy Manuals.

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  1. Welcome to Berkshire's New Employee Orientation

  2. Welcome New Team Members • We would like to welcome you to a team committed to excellence! • Your contribution to the company can make the essential difference necessary for success!

  3. Berkshire Policy Manuals • All the information can be found in the: • Employee Handbook - OR - • By visiting the employee section of the Berkshire Website www.berkshireapartments.com

  4. Employee Handbook • Were you given an Employee Handbook on your first day of employment? • All practices apply to full time and part time employees unless otherwise indicated.

  5. Berkshire Website • User name: employee • Password: Changes Monthly. On the 1st of every month the new password will be emailed to the property. www.berkshireapartments.com

  6. Berkshire Message Center • Log-on to the Berkshire web-site • Enter the username & password • Click on message center

  7. Equal Employment Opportunity Statement • We are committed to providing equal opportunity in all practices that affect employees and applicants for employment • Decisions are made without regard to their Race Color Religion Sex National origin Age Disability Or any other protected category status

  8. Who is Berkshire Property Advisors, LLC?

  9. Berkshire Property Advisors, LLC (BPA) is the operating entity of The Berkshire Group responsible for the management of its multifamily portfolio and a series of funds:Berkshire Income Realty Fund (BIR) Berkshire Multifamily Value Fund (BMVF) Joint Venture (Empire) APTCO

  10. Our Organization • Corporate Headquarters – Boston, MA • National Office – Atlanta, GA • Regional Offices • Laurel, MD • Atlanta, GA • Leesburg, FL • Dallas, TX • District Offices • Houston, TX • Newport News, VA • Chicago, IL • Denver, CO

  11. Company Philosophy • Berkshire Property Advisors is a community management organization dedicated to the satisfaction and comfort of our residents. • As a representative of Berkshire, you are expected to continually treat our customers fairly and courteously while providing prompt, efficient service. • Indeed our motto, “We Put You First” is not just a slogan, but the essence of our business. • Your commitment to these principles is fundamental to the success of our company.

  12. Core Values • Trust – Honesty – Integrity • Respect for others • Drive towards excellence • Commitment

  13. Focal Points • Recruit, develop, motivate, reward and retain the best employees. • Provide exceptional customer service • Drive revenue • Creatively develop marketing and leasing programs including using all available technology designed to maximize and close qualified traffic. • Achieve property performance standards through effective communication of property goals, matrix objectives and teamwork at all times. • Maximize sustainable NOI growth • Promote a corporate culture that nurtures an environment for success and excellence in execution as measured by our residents and employees. • Actively monitor local submarkets and seek out acquisition opportunities for our company.

  14. Compensation

  15. Pay Schedule • Bi-weekly on Fridays - Paychecks are distributed at noon.

  16. Direct Deposit • Employees may elect to have their pay automatically deposited into their checking or savings account on a bi-weekly basis.

  17. Time Cards • Hourly employees are required to use a time clock or time sheet! • Record actual hours worked DAILY!! • Occasionally you will be asked by Boston to send in employee time cards for review. Falsification of time on time records will be cause for immediate dismissal.

  18. Overtime • Hourly employees may be required to work overtime. • Must be authorized in advance by a supervisor. • Overtime is for emergency and critical service only!

  19. Overtime Compensation • An hourly employee required to physically work over 40 hours in a work-week will be given: • Pay at 1 ½ times the regular rate - OR - • Time off during thesameweek The practice of carrying overtime into another work-week is NOT acceptable!

  20. Overtime Compensation • Remember - you must physically work 40 hours in 1 work-week to be eligible for overtime. Holiday, sick & vacation hours are not considered as “physically worked”.

  21. On Call Procedures • Employees who must perform emergency work duties while on-call should also record on their time card the travel time to and from the property as time worked

  22. On Call Procedures • Maintain Professional behavior • Have a working phone • Carry a pager • Respond immediately when phoned or paged • Dress appropriately • Wear company I.D. badge • Refrain from consuming alcohol.

  23. Company Bonus Programs • Quarterly • Annual • Leasing Commissions • Employee Referral Bonus • Acquisition Referral Bonus

  24. Matrix Report • Net Effective Rent Above Budget • Total Gross Traffic Over Prior Year • Total Net Closing Above 20% • Physical Occupancy at or above budget • Economic Occupancy at or above budget • Net Bad Debt at or below budget • Delinquency at 1% or Less • Renewal Increases at or above budget • Resident retention at or above budget • Work Orders at or below 5% • Vacant Ready at 75% or Greater • Lease Expirations Under 10.99%

  25. Property Bonus Program • Please get with your supervisor for all the details on your Property Bonus Program

  26. Leasing Commission • Employees are paid for leasing apartments, the lease application process and completing required move-in paperwork. • Commissions are paid for on-site transfers if the initial lease has been fulfilled. • ½ the regular commission is paid to an employee who refers a prospect to a sister community and they lease and move in.

  27. Renewal Bonus • Each property will have a monthly lease renewal goal. • All full time site employees will participate equally in the renewal bonus program. • Renewal Programs are market driven and must be approved by a DM or RM and the COO. • Leases that revert to MTM do not count as a part of the renewal bonus, nor will commissions be paid on these renewals.

  28. Employee Referral Bonus • If you know someone who is a team player, innovative, willing to go the extra mile, and driven to succeed, refer them to the Berkshire Team and you will receive… A bonus amount of $500.00

  29. To be eligible, the referred employee must complete 90 days of employment with Berkshire and the referring employee must be an active employee at the time the new employee completes 90 days of employment. The Employee Referral Bonus Form must be submitted for payment. • The Employee Referral Bonus Form must have a copy of the Employee Application that notes who referred new employee to Berkshire. • The Employee Referral Bonus form must be submitted on yellow paper to the payroll department for payment. • The bonus should be coded to the cost center where the refereed employee is employed (G/L account 511975 – bonus) • Property Manager who hired the new employee – processes the Employee Referral Bonus Form for payment.

  30. Employee Apartments • Employee lease’s will be month-to-month and will include a 15 day notice to vacate upon termination of employment. • Utilities must be placed in the employee’s name before move in. Maryland employee are required to sign the Maryland Employee License Agreement (verses a lease).

  31. Fully Compensated Apartments • Property Managers, Maintenance Supervisors and On-Call Technicians are the only employees that are eligible for fully compensated apartments. • Must reside at the community at which you work at. • Please contact your supervisor for details, rules and regulations on this policy.

  32. Fully Compensated Apartments • If an employee elects to move out, the employee will receive 50% of the total annual apartment value in salary compensation. • If an eligible employee who did not initially elect to live on site moves onto the property where they work, 50% of the monthly value will be adjusted from their salary.

  33. Discounted Apartments • All other full time employees may choose to reside on-site and receive 25% off current market rents based on qualification. • Supervisor must approve community. • Employee must reside in apartment. • If two employees share an apartment, the discount will be 50% (maximum discount per apt. 50%). • Employees receiving a discount will be required to have their rent deducted from their payroll check.

  34. Employment Practices

  35. Employment Classifications • Full-time employees are scheduled to work 30 hours or more per week on a regular basis. • Professional Staff – Fixed salary employees “exempt” from overtime.

  36. Time Records • Salaried “overtime exempt” Employees must record time off for vacation, sick, holiday, etc… Hourly employees must record actual hours worked DAILY.

  37. Payroll Deductions • We uphold the law on required deductions… • Required Federal, State and Local taxes • Court-ordered payments • Authorized Benefit Plan Deductions • Optional employee convenience programs • Company Claims • All other agreed upon deductions

  38. New Hire Paperwork • Most benefit elections require you to sign up within the first 30 days of employment. • If you did not have the required documents to verify employment eligibility (I-9) get them ASAP. You have only 90 days to present us with the forms.

  39. Worker’s Compensation • Workers’ Compensation insurance provides compensation for disability or death as a result of injuries suffered in the course of employment. • Workers’ Compensation insurance begins on the first day of employment! • Report all accidents and injuries to your supervisor immediately. • Report any injury, even if it only required minor first aid.

  40. Benefits

  41. Medical and Dental Insurance • Enrollment is required within the first 30 days • Insurance becomes active after 30 days of employment • Only full-time regular employees will be eligible for medical insurance • Employee contributions are deducted from your pay • Open enrollment is July of every year • Employee, dependent and/or domestic partner coverage

  42. Medical and Dental Insurance Coverage Bi-Weekly Rate Bi-Weekly Rate Medical Rates Dental Rates 100/80 90/70 Employee Only $56.32 $40.27 $14.27 Employee + Child(ren) $99.28 $75.67 $28.83 Employee + Spouse $120.79 $86.57 $30.15 Family $151.47 $108.30 $34.49 • Note: for rates on domestic partner coverage, contact Human Resources

  43. Medical and Dental Insurance • Once enrolled employees cannot change their election at any time during the plan year unless they experience a qualifying event: • Divorce • Birth or adoption of a child • Marriage • Loss of spouse’s coverage

  44. What is Blue Care Elect Preferred? • PPO (Preferred Provider Organization) Plan • In Network: Use Any BCBS PPO Provider • Out of Network: Use Any Provider

  45. Vision Care Program • BCBS has routine vision care treatment coverage through ophthalmologists or optometrists in the PPO network. • Routine eye exams are covered every 24 months.

  46. Dental Blue For DenteMax providers and coverage information call: 1-800-882-1178 If you choose a dentist outside the DenteMax network, please have the dentist call DenteMax to determine your payment portion

  47. The “Extras” • Blue Care Line • Living Healthy Babies • Eyewear Discount Program • Health Club Discount • Safe Beginning Discount • Bicycle Helmet Discount • Car Seat Discounts • Weight Loss Rewards ....and much more!

  48. Check the Benefits To view benefits and awards go to: www.bluecares.com Call 1888 247-BLUE(2583) and ask for the Everyday Rewards booklet

  49. Company-Paid Life Insurance • No enrollment required • 30 day waiting period • Refer to SPD (Summary Plan Description) for details • Full time employees eligible

  50. Company-Paid Life Insurance • Employee Term Life Coverage • 1 x annual salary • Accidental Death and Dismemberment • 1 x annual salary • The Group Policy Number is 75201 and is located in your employee handbook.

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