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Hawke’s Bay Mental Health Service

Learn about the history, goals, and outcomes of the Hawke's Bay Mental Health Service, with a focus on the Knowing the People Planning (KPP) program. Measure improvements, identify gaps and trends, and ensure real outcomes for individuals.

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Hawke’s Bay Mental Health Service

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  1. Hawke’s Bay Mental Health Service Knowing the People Planning KPP Kim Henneker John Conneely

  2. About Service Outcomes

  3. History – Where we came from2003 • MHS Critical situation • High Case loads • Vacancies • Suicides • No NGO input • Referral issues • Inpatient bed usage

  4. Know what are your trying to achieve ….?

  5. KPP - Goals • Decisions are supported by real evidence • Service delivery achieves real outcomes • Te Pou - Knowing the People Planning

  6. KPP - Programme Aim • Quantitative approach. • KPP measures improvements on 10 key features. • KPP identifies gaps and trends. • KPP identifies the people.

  7. Measured success

  8. Wellbeing • People known on re entry • Access to Primary health care • Housing • Support • Access to Acute services • Demographics • Paid work • Getting on with life “A job, a home, and support right time, right support”

  9. Knowing the people – things we know • Access to service increased from 0.7% to 4.1% in ten years • Average caseload numbers reduced from 38 to 20 • 27% of CMHS caseload are Maori • The average duration of contact is reducing over time • 5 years to 2 years

  10. Knowing the people – things we know • 71% of people have no acute contact CATT or Inpatient stay in last 6 months • 27% have paid employment • > 90% have an up to date recovery plan • 2% live with no fixed abode

  11. Duration of Contact

  12. Recovery

  13. Recovery Plans

  14. Contacts with Acute Services

  15. Work / Activity

  16. Housing / Support

  17. Housing -Stability

  18. Average Caseload

  19. Outcome Evidence Trumps Anecdote !

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