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Test Your Knowledge

Test Your Knowledge. OAISYS Tracer is Software for screen pops Debt Collection Software Advanced Recording Platform. Test Your Knowledge. OAISYS Tracer can record Screen shots Dial Tone, Digital Phones, IP Phones Internet usage. Test Your Knowledge. OAISYS Tracer works best with SMDR

philip-solis
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Test Your Knowledge

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  1. Test Your Knowledge • OAISYS Tracer is • Software for screen pops • Debt Collection Software • Advanced Recording Platform

  2. Test Your Knowledge • OAISYS Tracer can record • Screen shots • Dial Tone, Digital Phones, IP Phones • Internet usage

  3. Test Your Knowledge • OAISYS Tracer works best with • SMDR • CSTA/CTI Link • The power turned on

  4. Test Your Knowledge • OAISYS Tracer can • Run NetPhone • Call Router • All of the above

  5. Test Your Knowledge • OAISYS Tracer comes • Turn Key, Desktop or Rack mount • As software allowing it to run on any pc • In chocolate or vanilla

  6. Test Your Knowledge • OAISYS Tracer • Offers Selective Recording and • Browser Based Replay standard • Includes unlimited free playback licenses • All of the above

  7. Test Your Knowledge • OAISYS Tracer has • Two optional applications • Lots of complicated applications running on another server • Tape back up

  8. Test Your Knowledge • OAISYS Tracer options are • Live Call Monitor • Tracer Reporter with Street-View and Employee Evaluation • All of the above

  9. Test Your Knowledge • OAISYS Tracer can record on hold conversations using • Trunk TAP’s • Digital or IP TAP’s • All of the above

  10. Test Your Knowledge • OAISYS Tracer can • Improve your customers business • Protect your customers liability • Improve your sales • All of the above

  11. Test Your Knowledge • OAISYS Tracer records calls as • MP3 • WAVE • GSM

  12. Test Your Knowledge • OAISYS Tracer • Allows employees to hear the bosses calls • Restricts and sets permission by user name, password • Comes with a PC monitor

  13. Test Your Knowledge • OAISYS Tracer • Integrates with Contact Center Suite • Hosts Napster downloads • Started out as a NASA project • All of the above

  14. Test Your Knowledge • OAISYS Tracer platform • Standard tower PC up to 48 ports • Advanced Platform up to 96 ports • Advanced Plus up to 192 ports • All of the above

  15. Test Your Knowledge • OAISYS Tracer maximum ports of IP recording is • 24 • 48 • 96

  16. Test Your Knowledge • OAISYS Tracer maximum ports of recording Digital Phones • 192 • 96 • 48

  17. Test Your Knowledge • OAISYS Tracer can record based on Agent ID or Hunt Group if • An agent answers a call • ACD Manager is purchased and installed on Tracer • The agent is in wrap up

  18. Test Your Knowledge • OAISYS Tracer offers Selective Recording • standard which means • Calls can be recorded or not based on Caller ID, DNIS, • EXT, % of calls • Calls Can be automatically recorded and emailed based on triggers • All of the above

  19. Test Your Knowledge • OAISYS Tracer Integrates with what application to populate • customizable Call Columns in Web Replay • Call Router • NetPhone • Neither A nor B • Both A and B

  20. Test Your Knowledge • OAISYS is • A watering hole in the desert • A custom integration company • The right choice for call recording

  21. Station Side Recording • 8, 16, and 24 port NGX Boards • Record IC Calls • Maximum of 48 Ports on the Standard and 96 Ports on the Advanced and Advanced Plus • Requires CTI/OAI Link

  22. Station Side Wiring OAI Link

  23. VoIP Recording • Local LAN Recording • Uses a special hub/switch to monitor traffic and filter VoIP traffic for recording. Note: IP endpoints using Peer-to-Peer connections cannot be recorded. • 48 port maximum VoIP recording • You can add trunks or station ports to this configuration to take it to the system’s full recording capacity: • Example: Advanced Tracer with 48 ports VoIP and 48 ports Station or 48 ports VoIP and 24 trunks and 24 stations. • Example: Advanced Plus Tracer with 48 ports VoIP, and 96 ports Station side and 48 ports Trunk side • Requires CTI/OAI Link

  24. VoIP LAN OAI Link

  25. Web Replay 4.0 • Customizable View for each user. • User created fields and call columns • All extensions involved in the call are displayed. • Extra Information is visible • Customizable Search Criteria

  26. Web Replay 4.0

  27. Web Replay – Search Criteria “I wonder how many calls resulted in Closed Sales in the last week?”

  28. The Power of Net Phone Example: Employee at a Car Dealership clicks on a button to indicate what Make and Model the caller is calling about. Search in Web Replay on the desired Make and Model as well as any other criteria.

  29. I know I can’t transfer the call to our warehouse staff as they are not available Right-Click Real-Time Call Handling Use internal communication tools to address customer needs in real-time. This results in greater sales, customer satisfaction and worker time savings of over 30 minutes per day* *Sage Research report finds streamlining internal communications saves 32 minutes per worker per day on average. Data sourced from 8/7/06 CRN magazine

  30. *Sage Research report finds streamlining internal communications saves 32 minutes per worker per day on average. Data sourced from 8/7/06 CRN magazine • This can be used to extrapolate the expected return on an investment in Net Phone as follows: • *0.5 X hourly wage of employee X 21 work days per month = monthly efficiency gain • Example: *0.5 X $14 X 21 = $147 monthly efficiency gain • *If a business pays $200 per user for Net Phone in this scenario they will receive a ROI of 782% in the first year alone ([$147 X 12] - $200 / $200)

  31. Quality Control Module • Customizable Employee Evaluations consisting of up to 20 questions each • Weighted Scoring • Accessible via Web Replay • Allow Self or Supervisor evaluations or both • Five reports generated from the evaluations

  32. Employee Evaluations

  33. Evaluation

  34. Completed Evaluation

  35. Employee Evaluation Reports • Compare Employee’s Scores to Supervisor’s Scores • View Performance Trends • Track team performance in various categories • Quality/Efficiency Report • Automatically email reports to one or more people based on a schedule

  36. Employee Evaluation Reports “I wonder how Greg has been doing with his Sales skills since he and I spoke 3 weeks ago.” Create reports for only you to see or create reports for everyone to see.

  37. OAISYS Administrator • Centralized Class of Service • Create and Edit Lists • Setup Users and User Groups • Easy Configuration of Permissions

  38. Administrator

  39. Support • www.oaisys.com • support.oaisys.com/tracer • (888)496-9040 option 3 Sales Engineering • sales@oaisys.com

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