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This document outlines key responsibilities for management in building a safety culture within organizations. It emphasizes the importance of a code of conduct, accessible complaint mechanisms, and clear investigation procedures. Training, transparency, and confidentiality policies are essential for effective implementation. The framework aids in ensuring quality standards, accountability, and user expectations. Managers are tasked with informing staff about the code, supporting investigations, and understanding local attitudes and systems for survivors. Following these protocols fosters a safer environment for all.
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A code of conduct • “Whistle blowing” (speak-out) policies • Accessible complaints mechanisms • Clear investigation procedures • Training and implementation of procedures • Transparency and openness • Policies on confidentiality • Policies on the responsibilities of organizations and individuals • Acknowledging to beneficiaries our accountability on these issues
Some reasons for having SEA protocols in place • Framework to assist those responsible for ensuring standards and quality • Makes explicit what users can expect • Provides basis for accountability • Provides basis for quality assurance, audit, and inspection
Managers are responsible to… • Ensure all staff are aware of their Agency’s Code of Conduct and their responsibilities under the Code • Identify how staff and beneficiaries can access complaint mechanisms • Support any investigation • Consider national authorities (if criminal) • Understand local attitudes toward SEA • Know local systems and services for survivors/ complainants
Managing Investigations: Critical Elements • Follow procedures • Initial Action • Planning the Investigation • Interviews
Managing Investigations: Critical Elements • Timeline and structure • Expertise and Independence of Investigation Team • Use of contracts • Concluding an investigation
