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Third Citizen Report Card on Civic Services in Bangalore: Agency Performance Overview

This report presents the third citizen assessment of civic services in Bangalore, evaluating key city agencies, including BMP, BESCOM, BWSSB, BDA, BMTC, Bangalore Police, BSNL, and RTO. It highlights overall satisfaction levels among general and slum households, infrastructure satisfaction, problem incidence, staff behavior, and corruption perceptions from 2003. Findings reveal higher satisfaction with BDA among infrastructure services and comparative agency performance over time, aiming to inform improvements in public service delivery.

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Third Citizen Report Card on Civic Services in Bangalore: Agency Performance Overview

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  1. THIRD CITIZEN REPORT CARD ON CIVIC SERVICES IN BANGALORE

  2. KEY CITY AGENCIES • BMP - Municipal Corporation • BESCOM - Electricity • BWSSB - Water Supply Board • BDA - Land Development Authority • BMTC - Metropolitan Transport Corporation • BANGALORE POLICE • BSNL - Telecom Department • RTO - Motor Vehicle Licensing • GOVERNMENT HOSPITALS

  3. OVERALL SATISFACTION 2003 General Households **In infrastructure, satisfaction with BDA is still higher.

  4. OVERALL SATISFACTION 2003 Slum Households

  5. COMPARING AGENCIES OVER TIME 2003

  6. PROBLEM INCIDENCE General Households

  7. PROBLEM INCIDENCE Slum Households

  8. STAFF BEHAVIOUR General Households

  9. STAFF BEHAVIOUR Slum Households

  10. CORRUPTION

  11. OVERALL SATISFACTION General Households

  12. OVERALL SATISFACTION Slum Households

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