1 / 19

Web-based Recall App Internal “ CC ” email Notifications

Web-based Recall App Internal “ CC ” email Notifications. Internal company “ CC ” Orientation. Managers, Customer Support, & internal functional areas receive outbound “ CC ” emails:

piper-jacobs
Télécharger la présentation

Web-based Recall App Internal “ CC ” email Notifications

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Web-based Recall App Internal “CC” email Notifications

  2. Internal company “CC” Orientation • Managers, Customer Support, & internal functional areas receive outbound “CC” emails: • View Administrative Reports with details of the recall or withdrawal (Internal or External to Customers) • Customer Support & “Helps” • (208) 890-9169 • RecallSupport@RecallInfoLink.Com • QuickTip Sheets & video InfoClips • Initial Important Actions • Other Aspects • Admin Screens

  3. Orientation - continued • Recall InfoLink Support & “Helps” • (208) 890-9169 • RecallSupport@RecallInfoLink.Com • QuickTip Sheets, Instructions, & video InfoClips available to your customers • Important Initial Preparation Actions • all Users (including you) should add these contacts to their email Address Book: • “Recall Alert” <recall@recallinfolink.com>, and also • “RecallSupport” <recallsupport@recallinfolink.com> • the Client & Responder company IT Departments should “white list” the domain “recallinfolink.com” for both web Browsing access, and also Email Servers • This will enable you & your Customers to receive all of the Recall Notifications, and not have them go to SPAM or the Junk folder. • Other Aspects • the Customer “Welcome” & Instructions Letter • the Recall “Responder” Wizard & Amounts Updates • Reports • Admin Screen • Customer Contact Info Update

  4. Recall Overview • a Recall is launched by your company. • Internal functional areas will receive“CC” email notifications: • Your Customers: • Receive Notification • Act upon the online recall info and instructions • Respond online • Your customers may call your Customer Support, or Recall InfoLink for assistance • Internal Functions: • view Administrative Reports(through the Admin menu) with all of the details of the event that was sent to Internal responders & to External Customers.

  5. the Recall Notification process Email is used for internal “CC” contacts Managers & “CC” contacts Receive notice & then View Administrative Reports

  6. the“CC” Notification E-mail auto-login linkdirectly into the Homepage

  7. Click Admin to view Administrative Reports (of Internal or External recalls)

  8. Admin screen selections Click “View Company Recalls”

  9. Manager & “CC:” notifications View Reports of the selected Event

  10. Compliance Reports Starter & Continuer Compliance Report - satisfying Agency requirements Compliance Report - satisfying Agency requirements, plus “Customer Returns” & other Reports (see next page)

  11. Administrative Reports - the recall event ‘overview’ report Withdrawal of Widgets, 09/02/11 Compliance Report - satisfying Agency requirements

  12. Admin& “CC:” notifications: Users, “CC” Contacts, “Managers” Permissions & Selections “CC:” notification email Manager Review Your Customers have the same Admin capability at no cost

  13. Summary • Recall Launched • Email Notification • Recall Admin Reports • Responders with • Amounts • Continuing the • Recall • Tracking Progress • Regulatory • Compliance Starter to Continuers to Recipients … and back again

  14. the Right Information to the Right People at the Right Time to do the Right Thing

  15. Reminder: • Customer Support & “Helps” • QuickTip Sheets & video InfoClips, Orientations • RecallSupport@RecallInfoLink.Com • (208) 890-9169 • User Setup • “White Listing” for Internet access & company Email Servers (IT Dept) • User Address Book contacts should add: “Recall Alert” <recall@recallinfolink.com>, • and also “Recall Support” <recallsupport@recallinfolink.com>. • VERY IMPORTANT: • Customer Contact Info Updates please go to: • www.RecallInfoLink.Com/Support/Contact-Info-Update

  16. This Instructional document contains proprietary information meant for the use of Recall InfoLink Clients & Customers only, and is not to be distributed outside of Client companies. A Client’s Customers may be sent some materials provided for “Responders”.

More Related