OSS and BSS

1. OSS and BSS

2. Customer Telecom Operation Map (TOM) Customer Invoicing Order Problem Sales QoS and Handling Handling Management Collections Customer Interface Management Processes Service Service Service Service Rating and Planning and Problem Quality Configuration Discounting Development Management Management Information Systems Management Processes Customer Care Processes Network Network Network Network Network Data Planning and Inventory Maintenance & Provisioning Management Development Management Restoration Network and Systems Management Processes Service Development and Operations Processes Network Element Management Processes Physical Resource and Information Technology

3. Customer Invoicing Order Problem Sales QoS and Handling Handling Management Collections Service Service Service Service Rating and Planning and Problem Quality Configuration Discounting Development Management Management Network Network Network Network Network Data Planning and Inventory Maintenance & Provisioning Management Development Management Restoration TMN to TOM*) TMN TOM Customer TMN Layers correspond with TOM horizontals Customer Interface Management Processes Business Management Customer Care Processes Service Service Development and Operations Processes Information Systems Management Processes Management Network and Systems Management Processes Network Element Management Processes Network Management Physical Resource and Information Technology Element Management *) Ole Krog Thomsen, Avanced Network 2 , New Generation Operation Support System (NGOSS), - Automatic Business Processes - , Minimodule 8: 02-11-2006, TDC

5. OSS – BSS Pair

6. NGOSS (New Generation Operations Systems and Software) Definition • NGOSS is the TeleManagement Forum (TM Forum) business solution framework for creating next generation OSS/BSS software and systems. • The NGOSS program is delivering a framework for producing New Generation OSS/BSS solutions, and a repository of documentation, models, and guidelines to support these developments. • The goal of NGOSS is to facilitate the rapid development of flexible, low cost of ownership, OSS/BSS solutions to meet the business needs of today, cost conscious, competitive, and rapidly evolving telecom environment.

7. Business Processes Enterprise Management COTS Software TMN New Generation OSS NGOSS • Streamlining business processes • Automating of manual processes • Commercial of The Shelf (COTS) Systems • High level of standardization • Measure performance – Key Performance Indicators (KPI) • Customer self service

9. FAB • Fulfillment: operations for providing customers with their requested products and services in a timely and correct manner. • It translates the customer's business or personal need into a solution, which can be delivered using the specific products in the enterprise's portfolio. • This process informs the customers of the status of their purchase order, ensures completion on time, as well as ensuring a delighted customer.

10. FAB • Assurance: includes all activities for the execution of proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to SLA or QoS performance levels. • It performs continuous resource status and performance monitoring to proactively detect possible failures. • It collects performance data and analyses them to identify potential problems and resolve them without impact to the customer. • This process manages the SLAs and reports service performance to the customer. • It receives trouble reports from the customer, informs the customer of the trouble status, and ensures restoration and repair, as well as ensuring a delighted customer.

11. FAB • Billing: involves everything necessary • for the collection of appropriate usage records, • production of timely and accurate bills, • for providing prebill use information and billing to customers, • for processing their payments, and performing payment collections. • In addition, • it handles customer inquiries about bills, provides billing inquiry status and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. • This process grouping also supports prepayment for services.