MOBILE INSTRUMENT SERVICE & REPAIR INC.

1. presents MOBILE INSTRUMENTSERVICE & REPAIR INC. Flexible Endoscopy Repair Services

2. Mobile Instrument Service & Repair Corporate Headquarters / National Repair Center: 4 facility campus with over 90,000 sq ft of owned & operated space. Nationwide coverage! Corporate Offices & National Repair Center at 333 Water Ave Bellefontaine, OH 43311 800-722-3675 Small Diameter Lab in TN West Coast Operation in CA Facilities ISO 9001:2008 Certified

3. Company Profile • Founded in 1978 in Bellefontaine, Ohio • Original / National Leader in Onsite Surgical Instrument Service • One Source for All Surgical Equipment Repair • Independent, Family-owned Company • Largest Repair Center and ‘Family of Services’ offered by any independent service provider

4. Company Profile • Mobile Instrument corporate headquarters are housed in 90,000 sq ft of space for administrative and national repair facilities. • 3 additional free-standing facilities located within 1 mile of headquarters house specialty labs for rigid and flexible scope repair and custom machining center. • Our Tennessee lab houses a specialty lab for small diameter flexible scope repair. • The West Coast California operation specializes in fiber optic and urology scope repairs. • We invite you to tour our facilities at any time!

5. About Mobile Instrument • On-site Instrument Specialists…………...165 • Specialty Sales Personnel ……………….17 • Headquarters / Employees…............……185 • Technical • Administrative • Management • Support Personnel

6. About Mobile Instrument • Over 3,500,000 Instruments Repaired Annually • Industry’s Most Extensive Inventory of Replacement Components • ISO 9001:2008 Certified • FDA Registered • 5 Million Dollar General Liability Insurance • Since Inception, No Customer or OEM Lawsuits • Financially Sound, Low Debt, Highest Dunn & Bradstreet Rating Available

7. 6 Core Principles Mobile Instrument was the first on-site repair company in the nation and operates based on six core principles.

8. SERVICE & SUPPORT! • Largest Service Fleet in the Nation • On-Site Preventive Maintenance Programs for Instruments • Accredited Education and Care & Handling Training • Pick up and Delivery offered in most Metro Area • Pre-Paid, Pre-Insured Shipping Provided • Free Same-day Estimates • Extensive Loaner Inventory for Rigid, Flex, Video and Power

9. ACCOUNTABILITY & INTEGRITY! • One Source for surgical equipment supply chain needs • Mobile Instrument is not a Broker! We perform over 98% of our own repairs! • 30+ years as an industry leader • First third party service company to become ISO Certified over a decade ago • Not compromised by more profitable urge to replace • Computerized tracking by serial number • Online access to repairs through “Mobile View” Web Access for status on repair history • Customized history reports • The best warranties in the business

10. On-Location Services • Most comprehensive on-location capabilities in the industry. 95% of all instruments are serviced On-location • On-location repairs provide you with timely and convenient service, as well as reduced shipping charges • Dedicated Surgical Instrument Specialists, with full Corporate support • Technicians on call 24/7 for emergency service • Free pick-up and delivery provided • Service lab tours

11. Flexible Endoscope Repair • All Models • Gastroscopes, Colonoscopes, Bronchoscopes, Cystoscopes, Duodenoscopes, Sigmoidoscopes, Intubation scopes, Fiber and Video scopes • All Makes • Olympus, Pentax, Storz, ACMI, Machida… and others

12. Flexible Endoscope Repair • 15-24% cost savings over other third-party repairs. • 18-40% cost savings over OEM repairs. • Savings through education and quality long-lasting repairs.

13. Flexible Scope Very Important Points • 120 Day Warranty • 6 Month Warranty on Biopsy Channels • Free On Location Preventive Maintenance Inspections • Free Loaner Program, over 250 Scope Inventory • Free Care & Handling Education • Free Process Audit Survey • Repair Turnaround Times: • Minor Repairs: 1-2 Working Days • Major Repairs: 3-5 Working Days • Overhaul Repairs: 5-7 Working Days • Specialty Scopes: 7-9 Working Days • Dedicated Technical and Customer Service Support • Service Reports Provided with Every Repair

14. Small Diameter Repair • Small Diameter Rebuilds on most bronchoscopes, cystoscopes, choledochoscopes, intubation, rhinolaryngoscopes, ureteroscopes etc. • DUR 8/Elite Exchange Repair Program • Complete Overhaul capabilities including: • CCD Replacement • Insertion Tube Replacement • Image Bundle Replacement • Light Guide Tube Replacement • Complete Angulation System Overhaul

15. The Mobile Difference! • Sterrad NX Compatible Parts & Materials • High Temp Soldering of Angulation Wires • Dual Coil Insertion Tubes • OEM Quality Mesh Replacement – NO Teflon tape wraps • Bending Rubber glue joints highly resistant to deteriorate and flake from sterilants. • Highly puncture resistant Viton Bending Rubbers • USP Class VI Materials

16. The Mobile Difference! • Computerized Tracking of All Repairs • Before and After Pictures of All Rigid Repairs • Customized History Reports Provided • We Buy and Sell Refurbished Equipment • We Offer Routine, No Charge, Preventive Maintenance Inspections On Scopes and Instruments • Care And Handling Education For OR, GI, CS and Bio-medical Engineering Personnel

17. The Mobile Difference! • We are here to be an unbiased resource to our customers • We do not sell instruments, and are not compromised by the more profitable urge to replace • Extensive On-location capabilities = cost savings • Less “send-in” • Less frequent need for instrument replacement

18. The Mobile Difference! • Honest And Up-front Billing • No Up Charges • Onsite Work Orders With Pricing Left On Day of Service • Independent Reps – Better Account Ownership And Concern For Quality • Any Number of Technicians/Service Vehicles Available To Meet Your Needs

19. Preventive Maintenance Scope Accessories • Disposable 2.0 & 1.0 Channel Brushes • Disposable Double Ended Port Brushes • Wet/Dry Leak Testers • New Disposable Double Ended 2.0/1.0 Channel and Port Cleaning Brushes available soon

20. Implementation Strategy • Schedule immediate meeting with key personnel at each facility to discuss repair maintenance needs and service expectations. • Coordinate any immediate instrument repair maintenance if required. • Daily reporting to each facility for send-in instrument repair, pick-up, support . • Inventory all flexible scopes as required. • Coordinate any preventive maintenance inspections for scopes within first 90 days or as required at each facility.

21. Implementation Strategy • Discuss and perform any required care and handling in-services for scopes within first 90 days. (New employee orientation.) • Quarterly formal review meetings. • On-going assessments and communication provided regarding all repairs.

22. Questions

23. Thank You! MOBILE INSTRUMENT SERVICE & REPAIR INC. looks forward to becoming a part of Grandview Health System’s Surgical Instrument Care & Repair Team!!!