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Enhancing Professional Maturity in Business Continuity Management

This document explores the challenges of achieving maturity within the business continuity profession, particularly in light of differing definitions and understandings among authorities in the field. It references the necessity for clear terminology and the impacts of communication discrepancies on effective crisis management. The crisis management framework encompasses pre-event preparedness, crisis response, and post-event restoration, ensuring alignment with organizational goals. Through effective practices, businesses can develop strategic actions necessary to navigate and recover from disruptive events.

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Enhancing Professional Maturity in Business Continuity Management

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  1. Business Crisis and Continuity Management (BCCM)Course Revision ProjectGreg ShawGWU202-994-6736glshaw@gwu.edu

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  3. Terminology “How can business continuity mature as a profession when major authorities in the fields do not agree on the most fundamental terms and their meanings within the discipline?” Weldon, Douglas, Varney, Jerry and Hamilton, Bruce. Business Continuity – Is This a Profession? Contingency Planning and Management. Part One – April 2003, Volume VIII, Number 3. Part Two – May/June 2003. Volume VIII. Number 4. Part Three – July/August 2003. Volume VIII. Number 5. 4

  4. Stan Kaplan’s Theorems of CommunicationFrom the plenary Address at the 1996 Meeting Society for Risk Analysis Theorem 1: 50% of the problems in the world result from people using the same words with different meanings. Theorem 2: The other 50% comes from people using different words with the same meaning. 5

  5. Business Continuity The business specific plans and actions that enable an organization to respond to a crisis event in a manner suchthat business functions, sub-functions and processes are recovered and resumed according to a predetermined plan based upon their criticality to the economic viability of the business. Business continuity includes the functions of business resumption and business (disaster) recovery. (Shaw) 6

  6. Crisis Management The coordination of efforts to control a crisis event consistent with strategic goals of an organization. Although generally associated with response, recovery and resumption operations during and following a crisis event, crisis management responsibilities extend to pre-event awareness, prevention and preparedness and post event restoration and transition. (Shaw) 7

  7. Business Crisis and Continuity Management Program The business management practices that provide the focus and guidance for the decisions and actions necessary for a business to prevent, prepare for, respond to, resume, recover, restore and transition from a disruptive (crisis) event in a manner consistent with its strategic objectives. (Shaw) 8

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