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Advanced Imports and Customizations in Service Manager 2012 SP1

Dive into the world of Service Manager 2012 SP1 with Claudio Merola, an expert in Microsoft certifications. This guide covers advanced imports, including CSV and Configuration Items (CIs), as well as troubleshooting and integrations with CMDB and asset management. Learn how to customize CIs and WorkItems effectively. Explore methodologies for managing IT assets and gain insights into configurations with Visual Studio and the Authoring Tool. Enhance your Service Manager capabilities and streamline asset relationships through enhanced data import techniques.

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Advanced Imports and Customizations in Service Manager 2012 SP1

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  1. Service ManagerImportaçõesAvançadas Claudio Merola MCSA, MCITP, MCTS, MCSE

  2. Agenda • CMDB, Ativos, Service Manager... • Service Manager Overview • Customizações de C.Is • Importações • Importações Avançadas • Integrações • Troubleshooting

  3. CMDB, Ativos, Service Manager • Metodologias • Gerenciamento de Ativos • Relacionamento de Ativos

  4. Service Manager 2012 SP1 • Origem • FrontEndDatabase • Gerenciando WorkItems • Gerenciando ConfigurationItems

  5. Customizando C.Is • Authoring Tool • Visual Studio • Importação de MPs • Customização de C.Is • Customização de WorkItems

  6. Importações de C.Is • Importação de CSV • UndertheHud (Banco de dados) • Importações de CSV com relacionamentos (TypeProjections)

  7. Integrações • Importação de C.Is • Importação de C.Is de fontes alternativas • Interagindo com C.Is

  8. Troubleshooting • EventViewer • Health Service State • Tracer Log

  9. MuitoObrigado Merola@outlook.com

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