Running Hotels ethically & profitably

1. Running Hotels ethically & profitably Sustainable Solutions

2. Mission Statement Sustainable solutions is committed to working with hotel to provide insights to ensure that the environment is preserved, culture is maintained, employee’s needs are met and sustainable development takes place.

3. How Organize Plan Act Implement Continually Assess Innovate

4. Overview of Industry • There is a lot of room for improvement in tourism sector when it comes to meeting the regulations, operations, human resources and environmental compliance. • Best practices of sustainability will be implemented into the Marcopolo Hotel: as a model and various case studies.

5. Human Resources:“We have a strong focus in fostering creative training and work for our employees through research of the best practices of the industry and adopting sustainable practices to encompass all stakeholders in our decision making process”

6. Implement training and programs that consider the local community and environment • Environmental education and ecological training for staff • Excursions into the local community • Hiring members of the host community

7. provides framework to benchmark social performance • measures and monitors performance to achieve ccertification • performances based on sustainable social activity and social outcomes for tourism operations. • communicates their goals to employees, customers and suppliers of products and services to the organization • (Green Globe Limited, 2003).

8. Fairmont as model “To offer our guests the best in hospitality and service, we first need to offer our employees the best. At our hotel, you'll find outstanding opportunities, training, career development, recognition and rewards. • incentive programs and rewards • room for growth and adopting several other means to contribute to increased employee morale and in turn productivity. • found that the number one reason employees stay at the Marcopolo Hotel was because they were proud to be associated

9. Culture & Green Team Incentive Program • Eco-initiatives • Addresses challenges in waste and water management, energy conservation and purchasing. • Develop and use the Marcopolo Hotel model

10. Shift to sustainability • enhance the services, value, satisfaction level, and financial result of the Marcopolo Hotel. • continue to use efficient training programs that already exist. • Maintain staff loyalty by continually working as a team • Iincentive programs • promotions and room for growth within the company • guest involvement • increase employee morale and productivity • consider the local community, guests and other stakeholders in help to sustain the community and environment.

11. Marketing • Marketing Process - ‘analysis, planning, implementation, and control’ of marketing • Analysing- Society becoming more environmentally friendly. • New environmental practices leads to larger market share.

12. Product differentiation • Partnerships: Environmental agencies (ex. Eco-club) • Promotion through internet sites: Expedia and Google • Television ads • Promotions for environmental programs within the hotel

13. Promoting environmental programs on the website • Pamphlets inside each of the rooms • Green Globe 21 • Eco-tax???

14. Operations • Energy Management • Waste Management • Water Management

15. Finance “Short term loss, for a long term gain”

16. Costs • low flush toilets • water savers on taps/showers • organic soaps/ biodegradable soaps • Initial staff training • energy-efficient compact fluorescent bulbs • High-efficiency air-conditioners. • sub meters to aid in detection and repair of water leaks, • low-pressure sprinkler systems, and trigger nozzles on water hoses.

17. Benefits (cost reductions) • Example: Stats from EAST (a consulting company) when they implemented some of the things were planning to do • Energy use was reduced by 12% per guest night. • Reduced 1,665,000 kWh of electricity • Used 160,000 L less liquid propane gas • Reduced water consumption by 50,000,000 gal. • Reduced carbon dioxide emissions by 2,140 tons per year. • estimated annual savings of ??.

18. Other areas we plan to see benefits from: • reduced staff turnover (training less often) • environmental benefits • local community benefits (destination remains sustained) • Guests’ benefits (tourist destination remains sustained, and nice to come back to in years to come)

19. Where to get the money from? - Eco-tax (take a per cent of the eco tax and put it towards becoming Green Globe certified, water saving taps, low flush toilets, etc.) - Partnerships - Local government (this is beneficial to the destination as well, it saves their environment)

20. Law • Green Globe goes beyond meeting compliance and effectively sustains their resources • equal standards to each country based on the best practices of regulation that exist within certain countries.

21. Sustainable Regulations • workers protection and entitlements • incentives to employees to help in regulatory movements • assessment published on website so that it is easily accessible to the public and other businesses.

22. Ethics • Understanding and promotion of ethical values is the foundation of responsible tourism • Green Globe and Ethics • Implement a new program to allow guests to further educate themselves on the cultural and practices and traditions of the area

23. Information & Communication • Marcopolo Hotel Club class • Green Initiative & Information, Communication • Establish an online partnership with environmental agencies • Ex. EIA • Section on website to offer customers how they can travel ‘Green’

24. Time Line – Year One Goals - examples • To have 10% of the Marcopolo Hotel Green Globe affiliates • Put recycling bins in all hotel rooms • Recycling bins and compost bins in kitchen • Planning of Green Team • Implement an eco-tax • Shampoo dispensers • Change Air Conditioning to energy-efficient motion sensor driven

25. Year Two Goals • To have 20% more become Green affiliates • Implement water savers on taps and showers • Form partnerships with environmental agencies • Human Resources training programs • Use recycled note paper and paper towels • Implementing of Green Teams

26. Year Three Goals • To use organic biodegradable chemicals • Low flush toilets • Replace air conditioners for new high efficiency ones • Low pressure sprinkler systems

27. “Sustainable solutions, bringing sustainability hospitality for you.”