Servicing New Hire Training Day 2

1. Servicing New Hire Training Day 2

2. Day 2 Agenda • Intro to My Supervisor • Tabs Overview and ATA Calculator • Toolbar Overview • Optika Viewer • Side-by-Sides Observations

3. Intro to My Supervisor My Supervisor is a system that allows us to integrate our customer account data and our dialer capability into one solution.

5. Intro to My Supervisor • Search/Pick Account Screen The Search/Pick Account screen gives the account manager the following options to search for accounts in My Supervisor: • • Account Number • • Application ID • • Name • • Social Security Number • • Phone Number • • Vehicle Identification Number – VIN

6. Intro to My Supervisor Search Criteria

7. Intro to My Supervisor • Master Account Screen • Displays all applicable information relevant to servicing a customer’s account within a point and click call processing system.

8. Intro to My Supervisor

9. Intro to My Supervisor • Utilizing the Contacts Tab The Contacts Tab displays information about each available contact on the customer’s account. • • Buyer • • Co-Buyer • • Third Party • • Insurance Company (if available)

10. Intro to My Supervisor • Transaction History Tab The TransactionHistorytab displays information regarding financial transactions on an account such as: • • Posting Date • • Effective Date • • Transaction Code • • Transaction Type • • Transaction Description • • Transaction Amount • • Amount applied to Principal • • Amount applied to Interest • • Payment Due before Transaction • • Payment Due after Transaction • • Payments made before Transaction • • Payments made after Transaction

11. Intro to My Supervisor • Activities Tab The Activities Tab displays all permanent account notes including: • • Date • • Time • • Collector Identification • • Activity Code • • Letter Information • • Review Date

12. Intro to My Supervisor • Vehicle Tab The Vehicle Tab displays information about the customer’s vehicle including: • • Vehicle Type • • Year • • Make • • Model • • Color (if available) • • Mileage (at time of purchase) • • Vehicle Identification Number • • Title Status • • Title Vendor • • License Plate Number (editable field) • • License Plate State (editable field) • • Current BlackbookValues (auction use only)

13. Intro to My Supervisor Financial Tab The Financial Tab displays information about various fees on the account including: Late Charges Fees incurred when monthly payment is past. Other Fees Fees incurred to repossession related occurrences. Misc. Fees Fees that incurred when a payment is return. SpeedPay Fees Fees incurred when a payment is made with a debit, credit card, or ACH (check). Interest Interest that is accessed daily and loan to date.

14. Intro to My Supervisor • Contract Tab The Contract Tab displays basic information about the customer’s contract including: Maturity DateDate the customer’s last payment is to be paid. Contract Date Date the contract was signed by the customer. • Interest Rate Percentage of interest the customer agreed to pay on the loan. • Original Terms Number of monthly payments scheduled to be made on the vehicle.

15. Intro to My Supervisor • Insurance Tab The Insurance Tab provides the most up-to-date insurance information that we have for the vehicle including: • • Insurance Company Name • • Policy Binder Number • • Expiration Date • • Agent Name • Agent Phone Number

16. Intro to My Supervisor • Misc. Tab The Misc. Tab displays: • Loan Information • Charge-Off Information • Various Scores Information

17. Intro to My Supervisor • Tools Tab The Tools Tab displays detailed information about deferments, modifications, and due date changes that have been applied to an account.

18. Intro to My Supervisor • Verifications Tab The Verifications Tab displays the most up-to-date contact information that we have on file for each customer.

19. Questions?