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Enhancements in the E-112 Emergency Response System in The Netherlands

This project focuses on updating the E-112 system in The Netherlands to improve emergency response through enhanced digital connections between PSAPs (Public Safety Answering Points) and call centers. Key initiatives include the transport of vital car information databases, position data for mobile and fixed-line calls, and efforts to streamline communication across telecom providers. Additional measures involve fighting misuse, reorganizing the 112 emergency structure, and updating telecommunications laws to ensure better emergency service quality.

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Enhancements in the E-112 Emergency Response System in The Netherlands

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  1. E-112 projects in The Netherlands (1) • Update 112-PSAP Mobile calls • Digital connection from PSAP’s to Call-Centers • Selection of Call-Center • Database with Car-information • Transport of data Database with car information • Position information mobile calls • Position information fix-line calls

  2. E-112 projects in The Netherlands (1) • Renew contracts with Telecom providers • Misuse fighting • Reorganization of the 112 structure • Proposals for update Telecommunication Law • Update 112- manual

  3. Accident information (status, # of passengers, type of auto) Foreign country Project 4 Project 3 Technical car information Private Call room FOCWA- DATABASE Call FSD Request for info Request for info 1-1-2 MSD Project 6 Fire brigade Project 5 Mobile Emer- gency room 1-1-2 Mobile Emergency Organization Project 8/9/10/11/12/13 KPN-Infrastructure Politie Project 2 Fix-line Project 1 Ambulance MSD: Minimum set of data FSD: Full set of data Project 7

  4. Projects related to e-call (1) • Update 112-PSAP Mobile calls • Misuse fighting • Control PSAP • E-call • Digital line between PSAP’s and Call-Centers • Better communication • Transport location information • Transport MSD

  5. Projects related to e-call (2) • Selection of Call-center • Define activities • Define position • Database with Car-information (FOCWA) • External project • Transport of data database with car information • Infrastructure available

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