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workforce management (wfm) & call center scheduling software PowerPoint Presentation
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workforce management (wfm) & call center scheduling software

workforce management (wfm) & call center scheduling software

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workforce management (wfm) & call center scheduling software

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  1. Workforce Management Software & Business Phone Systems

  2. Communication Systems Provider   Commercial Phone Systems- VOIP, Avaya Business Phones, and MoreWhen it comes to business, communication is a critical part of success. Without the right tools to communicate with employees, other companies, and most importantly your customers, you will likely struggle to be successful. However, you can acquire all of the commercial phone systems and products that you need to enhance your communication as long as you know where to look. Avaya business phones are one great way to make your business communication needs easier to meet, as is the new world of Voice over Internet Protocol or VOIP phone services. Trying to determine which services you need can be difficult, but take a minute to learn about what’s out there and you might realize that your needs are much clearer than you thought.

  3. Workforce Management Software and Phone Systems WFM is one of the largest telecommunication providers in the U.S. Specializing in: » Avaya call centers, commercial phone systems, VOIP » Premier workforce management software » Integrated voice response scalable to handle any call volume » Representatives in every major city available for support » Free consultation, full installation, and 24-7 maintenance

  4. Useful features of workforce management: Employee Accountability – View your employe e's schedule compliance with the blink of an eye. Forecasting – Know when your call center will be dry or flooded based on historical data created by the workforce management software. Editing – Change your forecast by varying percents to adjust for any change in business conditions – such as a holiday for example. Optimum Scheduling – Know how to create the best schedules using accurate statistics. This knowledge will help you create the best system for personal and vacation days, breaks and lunches, employee preferences and cost per employee.

  5. Useful features of workforce management: Blending – Allow your agents to create more than one skill within a designated time frame. Scheduling Changes – Keep up with your changes in call levels by allowing for various overflows to make sure your calls are all answered in a timely manner. Overall access – Understand the current metrics to understand forecasted call volumes, performance and your staffing compliance.

  6. Contact us: Phone: (512) 657 5032

  7. Thank You