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Accelerating e-commerce industry with CPaaS

Vox CPaaS offers communication APIs to be integrated into web or mobile applications to enhance customer experience by empowering them to connect with business within the application via voice calls, SMS, chat and video.

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Accelerating e-commerce industry with CPaaS

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  1. Telecom Software & VoIP Communication Platforms Provider

  2. What is VoxCPaaS? CPaaS is a cloud-communication platform that supports real-time communication functionalities viz. voice call, video call, chat and SMS into your web and mobile applications with minimal time and effort. 1 Designed for business transformation Built on security Proven resiliency Developer friendly Our platform has the ability to handle data of varying bandwidth across all endpoints. Voxcommunication APIs can be easily integrated into any web or mobile apps. 2 Add real-time communication features to your existing apps via voice, video, SMS and chat APIs. VoxCPaaS ensures data security with end-to-end encryption. 4 3 Did you know? CPaaS adoption will reach 80% by 2020

  3. VoxCPaaS functionalities at your fingertips Chat Voice Call SMS Video Solve queries via instant messaging and chat by allowing file/media sharing Simplify customer support by providing video assistance through HD video calls Inform and stay connected with information your customers need—within your app. Get connected to your sellers & buyers within your app and scale with voice capabilities By integrating our APIs and SDKs into your applications, you can start real-time communication with your customers. VoxCPaaS enhances your customer experience and communication strategy at a cheaper cost.

  4. Elevating online shopping experience Real-time communication capabilities give an opportunity to sellers and buyers to connect for multiple situations. • Communication APIs enable communication between: • Buyer and seller • Buyer and buyer • Seller and seller Buyer & seller collaboration Reduce uncertainties In-app or website chat so that sellers can collaborate and buyers can shop together Sellers can now directly get in touch with customers via in-app chat for their requirements and to solve queries Contextual communication Chatbot Why send an expensive do-not-reply SMS when you can send multi-media cached in-app message Answer questions immediately at any time and simplify how your customers shop Instant customer support Smart alerts With chat based customer support, users can chat with agents anytime, anywhere and agents can handle multiple requests simultaneously. Drive business and increase sales by sending promotions and offers via SMS or push notifications

  5. The best where your support team works best Build it your way and stay connected with your customers All-in-one support In-app chat VoxCPaaS provides all-in-one support solution voice calls, video and SMS. Resolving query Assist your customers over in-app chat. Solve their queries within minutes. User identification Voice, SMS and chat- all integrated into your app. Based on customers’ convenience, you can opt any method of communication. Help your customers quickly by verifying their identity so that you don’t have to ask the details over again. Upgrade your system—and your quality of service Get full communication systems via our programmable APIs for your mobile or desktop apps.

  6. VoxCpaaS- Key benefits Create an improved, personalized online shopping experience for your customers by using VoxCPaaS. • Instant message • In-app chat • Audio-video conferencing • File sharing 1 2 3 Intuitive Economic & secure Manageable • Reduced cost, improved productivity • No CAPEX • Scalable • Secure cloud-communication platform • Simple yet sophisticated • All functionality within your application • Dataanalytics • Customer experience feedback

  7. Take your business to the next level How can VoxCPaaS fuel your business growth? Stay competitive Increase engagement & add value to communication Enhance business operations Increase revenue Get insights Introduce real-time services by integrating our APIs. No overhead expenses. • Seamlessly integrate voice, chat & SMS communications and data sharing into your existing business processes Keep users engaged by providing functionalities like click-to-call, SMS & push notifications A new revenue stream could be initiated by offering premium services to customers. • VoxCPaaSscales horizontally and vertically. • Get analytics and reports on app usage to make better investment decisions.

  8. VoxCPaaS – USPs High throughput Very high throughput compared to widely deployed servers in market 1 Seamless IntegrationSeamless integration with any platform/protocol and highly customizable 2 3 Binary protocol Binary protocol for lightning fast communication 4 Myriad applicationsIoT enabled, easy to use, light weight & reliable

  9. Developer portal, demo & Vox offering Vox Offering • APIs & SDKs for SMS, chat, voice and video- all features in one app • APIs and SDKs for individual functionality • White-label application with CPaaS functionality SDK Demos Try our Konverzapp and get hands-on experience on VoxCpaaS functionality Android https://play.google.com/store/apps/details?id=com.cavox.konverz iOShttps://itunes.apple.com/us/app/konverz/id1400120880?mt=8 Webhttps://konverz.vox-cpaas.com/

  10. Contact Us sales@voxvalley.com www.voxvalley.com +65 6678 7662 www.voxvalley.com

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