1 / 15

GLAM: Global Access Management

What e-learners and e-librarians want from AA technologies. GLAM: Global Access Management . Sally Chambers University of London. TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003. Needs of application areas = needs of users? External Programme e-learning community

raiden
Télécharger la présentation

GLAM: Global Access Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. What e-learners and e-librarians want from AA technologies GLAM: Global Access Management Sally Chambers University of London TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  2. Needs of application areas = needs of users? • External Programme e-learning community • Online Library for External Programme students • AA technologies in the Online Library • User problems with AA technologies • What do eLearnersand eLibrarians want from AA technologies? • Need for compatibility with security software? Overview TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  3. 30,000 distance / elearning students worldwide • eCampus: Student Registry Database, Virtual Learning Environment, Online Library resources, Student Discussion Fora. • Varying specifications of computers, internet connectivity and computer literacy • Ideal: Authorised access to the eCampus using a single username and password External Programme e-learning community TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  4. Location of External Programme students TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  5. To provide off-campus / remote authorised access to licensed online resources ensuring compliance with licence agreements • To provide professional support and guidance in the effective use of online library resources Online Library - Goals TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  6. Online Registration for personal Athens accounts • Online self-creation of username / password • Checked against download of data from student registry database • Self-creation of personal Athens account via proxy server (Athens is IP controlled) AA Technologies in the Online Library (1) TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  7. Manual creation of Athens accounts • Students request Athens account using online form – account details automatically sent by email • Athens accounts created in advance of online course - posted / sent via WebCT to student • Manual request for usernames / passwords for non-Athens protected resources • Evaluation version of PAPI (through JISC-funded GLAM project) AA Technologies in the Online Library (2) TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  8. 75%+ of Online Library enquiries about username / passwords: • How to get a username / password • Usability / technical problems with online Athens registration process • Forgotten Athens username / password • Unable to login (technical / usability problems) • Support should be for information skills not logging on! User problems with AA Technologies TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  9. Logging into personalised services (e.g. saved searches / alerting services) using AA username and password • Clarity about which username / password for which resource / service • Effective methods for retrieving / resetting forgotten usernames / passwords • Logging on from home / work, i.e. from different computers what e-learners want… TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  10. Quick login to resources over a modem • Be able to easily see which resources access to and when account / login expires • Login to multiple resources at once – ability to easily move between resources • User-friendly usernames and passwords (e.g. find institutional identifiers confusing) • Information about the resource (e.g. descriptions) at point of access what e-learners want… TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  11. Improved usability for students, therefore less enquiries…or more enquiries about information skills! • Easy to access / flexible statistics, comparisons across all resources / user groups • How to get username / password to students • Management of the student lifecycle – renewal of accounts annually to ensure compliance with licence agreements • Ability to customise error messages for students what e-librarians want… TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  12. One AA method for all online library resources • “My account” details, so students know which resources they have access to, or just show the resources that they have access to and “hide” the rest? • User-friendly and flexible e-resource management - ability to provide access to resources via library web pages, catalogues, Virtual Learning Environments etc. what e-librarians want… TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  13. New technologies working against AA technologies, e.g. security software: • Pop-up blockers, e.g. Google Tool Bar, Personal Firewalls etc. • Again…user education is required! Compatibility with security software? TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  14. The importance of the user can not be underestimated in the development and implementation of AA technologies • Need to raise awareness of AA technologies (in non-technical terms) for librarians and other information professionals • AA technologies need to be central to the business processes of the user community served. Conclusion TF-AACE Workshop, Malaga: 20th – 21st November, 2003

  15. Further information? www.glam.lon.ac.uk www.external.ull.ac.uk

More Related