Being A Successful Leader

1. Being A Successful Leader Chapter 8 Section 2

2. What is Leadership? Leadership is the ability to inspire & motivate employees to behave in accordance with the vision of an organization & to accomplish the organizations goals

3. Good Leaders demonstrate the following behaviors Provide direction Lead consistently Influence others Motivate others Coach & develop others Anticipate change Foster teamwork

4. Interpersonal Skills (People Skills) • A person who possesses these skills is a person who can generally relate to & work well with others • How to practice Interpersonal Skills: • Acknowledge guests • Show empathy • Praise others • Be aware of cultural differences • Be ethical, approachable, & professional

5. Motivation • What is it? • Motivation is comprised of the reasons why a person takes an action or behaves in a certain way • 2 types: • Internal • The personal drive to do the best work possible whether there are rewards or not • External • When the drive comes from the desire to receive something

6. Employee Expectations of a Manager: Professionalism Personal Treatment Work & Task Support

7. Problem Solving Depends on an intentional process followed in a logical sequence When working through the problem-solving process correctly, the operation will not have to deal with the problem again once it has been solved.

8. Problem Solving Steps • Define the problem • Determine root cause • Root cause is t the action or situation that initiates the problem • Determine alternative solutions & consequences • Select the best alternative solution • Develop an action plan • Implement the action plan • Document the problem & solution for future reference

9. Professional Development • The sum of activities a person performs to meet goals • Professional Development Plan • Written plan identifying 2 yr, 5 yr, & 10 yr goals & beyond • Written assessment of professional goals • Assessment of what is needed to meet these goals • Timeline establishing key milestones for achieving these goals

10. Ethics • A set of moral values that a society holds • Workplace ethics • Serve as guiding principles that effective leaders use in setting the professional tone & behavior in their operation • Questions to ask if it is ethical: • Is the decision/action legal? • Will the decision/action hurt anyone? • Does it represent the company? • Have I involved others by asking for their perspective on the situation? • Does the decision/action uphold the values of the company?

11. Goals • Statements of desired results • Organizational goals • Provide structure & a destination for an operation & function like a yardstick to help evaluate the operations progress

12. Objectives • A specific description or statement of what a manager wants to achieve • Needs to be SMART: • Specific • Measurable • Achievable • Relevant • Time bound The most effective goals are SMART

13. Vision Statement Describes what an organization wants to become & why it exists

14. Mission Statement Refines the vision statement by stating the purpose of the organization to employees & customers