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This document outlines critical insights from the Hunter NDIS trial site, focusing on effective service delivery and essential questions for organizations to consider as they prepare for full implementation of the NDIS model. Key areas include the importance of maintaining service continuity, effective communication with all stakeholders, system checks, and understanding financial implications during the transition from block funding to individualized funding. These insights aim to help service providers navigate the changes involved and enhance their operational readiness.
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Learnings from a service provider in the Hunter NDIS trial site and questions for you to ask yourself in preparation for the full implementation.
1. Identified Position Allows for: Coordinators to continue to provide service without disruption Time required to discuss support goals and agreed support provision, as well as develop person-centred plan. Consistency
2.Communicate, communicate, communicate!!!! Who with? Everyone!! Board Families/clients Staff/volunteers NDIS ADHC Other service providers What? In the loop At the right level Constant Timely Positive
3. Systems Check CMS NDIA Portal Financial Package
Currently Moving Towards
4. Review Structure Pre - NDIS Post - NDIS
5. Think in terms of $$$$ Cash flow issues (transitioning from block funding to individualised) Claims vs payment times Continuation of all programs/supports??? Unit Cost What's not funded Staff Training, supervision & support Plan development & review Transport Introductions between staff & clients Activity costs Vehicle/house maintenance