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Implementation and Recruitment Strategies for Behavioral Health Partnership in Connecticut

This report outlines the key implementation strategies and recruitment efforts for the Behavioral Health Partnership in Connecticut as of December 14, 2005. Key positions have mostly been filled, with active recruitment underway for remaining line staff. The report highlights the development of essential deliverables, including member and provider communication plans, customer service initiatives, quality management programs, and strategic partnerships for health care authorization. Insights from community meetings and training sessions indicate strong engagement and satisfaction among participants.

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Implementation and Recruitment Strategies for Behavioral Health Partnership in Connecticut

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  1. Behavioral Health PartnershipImplementation Report to the Behavioral Health Oversight Council December 14, 2005

  2. Connecticut Service Center Recruitment • Recruitment on 20 Key Positions • Management Staff, 85% in place • Other Management, 38% (System Mgrs) • Active Recruitment and Hiring of Line Staff Positions • Call Center Staff, 70% plus additional staffing • Customer Service Staff, 100%

  3. Submitted All Pre-Implementation Deliverables • Key Person • Implementation Plan • Member Appeals Process • Provider Appeals Process • Care Management Program • Key Positions • Member Brochure • Member Complaint Process • Partnership Website • Payment Problem Resolution Plan • Security and Privacy Plan • Provider Handbook • Quality Management Program • Behavioral and Physical Health Coordination Program • Community Meetings • Disaster Recovery / IT Business Continuity Plan • Inpatient Census Reporting

  4. Residential & Group Homes • Residential & Group Home Meetings • Bed Tracking Application • Authorization Process • Scheduling Forums Jan 06’ • Readiness Review • Offsite Desk Review Nov 9 & Follow up items • Clinical Operations Demo & Interviews Dec 14 • Information Systems On-Site Review Dec 19 & 20

  5. MIS Set-Up and Development • Model Office Phase of Set-up including Full System Cycles for 2 Providers • Provider File in Production • Eligibility File, Level 2 Testing • Authorization Export and Import, Level 2 Testing • Website (www.CTBHP.com), Live • Web-Based Registration Under Development

  6. Coordination and Transition of Care • CHNCT, HealthNet, Anthem (BlueCare Family Plan) vendor ValueOptions authorizing behavioral health care beyond 12/31/05 and ASO will honor MCO authorizations • PerferredOne’s vendor CompCare is providing reports of auths 12/14, 12/28 and 1/3 • Contacting Mobile Crisis Teams for referral lists

  7. Provider Forum - December 1st • 425 in attendance • 176 completed survey (41%) • Objectives of Training • Were Clearly Stated 90.3% yes 1.7% no • Were Achieved 73.9% yes 2.8% no • Training Session Overall Effectiveness • Excellent/Good 79% Fair/Poor 6.3% • Effectiveness of Training Content • Excellent/Good 84% Fair/Poor 9.5%

  8. Provider Communication Plan

  9. Provider Communication Plan

  10. Provider Recruitment Stats

  11. PROVIDERS DECLINING • Outreach Calls • providers self reporting that they do not have HUSKY A or B clients • further research uncovered a couple of exceptions to the self report

  12. Five Community Meetings • 128 in attendance • 82 completed survey (64%) • Community Meeting Was: • Very Helpful 46% • Helpful 54% • I Learned: • A Great Deal 49% • Some Information 50%

  13. MEMBER BROCHURE • Version 1 - Developed and disseminated - 1,000 printed • Version 2 • Additional family member, advocacy and other stakeholder input • Next printing 10K • Dissemination plan

  14. Member Communication Plan

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