GOVERNING MEMBERSHIP MEETING Saturday, October 13, 2012 8:30 pm – 11:30 pm

1. GOVERNING MEMBERSHIP MEETING Saturday, October 13, 2012 8:30 pm – 11:30 pm

2. JEFFERY COLEMAN Chair, IAM Executive Committee President Coleman World Group

3. ROLL CALL DISTRIBUTION OF BALLOTS

4. REVIEW AND APPROVAL OF MINUTES

5. REPORTS OF STANDING AND AD HOC COMMITTEES

6. ACCESSORIAL SERVICES Presented By: TIM HELENTHAL

7. CARRIER RELATIONS Presented By: MIKE RICHARDSON

8. CONGRESSIONAL/GOVERNMENT AFFAIRS Presented By: PEG WILKEN

9. CLAIMS Presented By: PEG WILKEN

10. TECHNOLOGY AND COMMUNICATIONS Presented By: BRANDON DAY

11. Technology & Communications Committee Committee Members Brandon Day – Daycos (Chair) Chuck Bailey – Executive Moving Systems Richard Corona – Enterprise Database Corporation Craig Crawford – Silver Ridge Forwarding CJ Dabo – Interstate Worldwide Relocation Tony Gray – Salient Federal Solutions Gordon Keene – Abba International KourtneyKono – Aloha Worldwide Forwarders Rick Mason – Total Military Management Ryan Nicoletti – Carlyle Van Lines Leo Pakkala – Western Data Transportation Keith Simmons – RD Simmons & Associates

12. Technology & Communications Committee Year in Review

13. Technology & Communications Committee

14. Technology & Communications Committee

15. Technology & Communications Committee A Look Ahead

16. Technology & Communications Committee “Prior to the 2011 personal property shipment peak season, DPS experienced unforeseen system performance and network issues… These events, outside of the control of this agency, caused all scheduled functional enhancements, maintenance releases, and technology upgrades related to Increment II to be put on hold from May through August 2011. As a result, Increment ll was delayed 12 months from the original implementation schedule. Due to this delay, the remaining period of performance on the existing task order was insufficient to complete the scheduled Increment II capabilities.”

17. Technology & Communications Committee “Independent evaluations … identified that the DPS custom code has both high complexity and minimal software code descriptions in many of the modules and functions that require adaptation to incorporate the new functionality, requirements, and COTS product upgrades. This has created the environment where the current development contractor team's inherent knowledge of the code is critical to assure a successful deployment by 30 Sep 2013”

18. Technology & Communications Committee

19. COMMERCIAL AFFAIRS Presented By: DOUG FINKE

20. CORE MEMBERS REPRESENTATIVE Presented By: JACKIE AGNER

21. GOVERNING MEMBER ELECTIONS

22. CHARLES WHITE Director, Government & Military Relations International Association of Movers

23. Discussion Topics • Business Case Analysis (BCA) Update • DOD Fuel Surcharge Proposal • Regionalization Update • Peak Season 2012…..Peak Season 2013 • Open Season • DPS

24. Business Case Analysis (BCA) Update • OSD contracted with LMI to conduct a Business Case Analysis to consider the possibility of outsourcing the DOD personal property program (HHG). • BCA completed April 1 • Has been “socialized” with all of the DOD stakeholders • Still “PRE-DECISIONAL” • What do we know…………. • The BCA says….the only way to save money is completely outsource the ENTIRE program….including DOD functions • No buy-in from any of the military services • No buy-in from SDDC • No buy-in from U.S. Transportation Command • Still must be reviewed by JLB before final decision in Dec

25. DOD Fuel Surcharge Proposal • In July, 2012 we were notified by SDDC that they planned to propose a new baseline for Fuel Surcharge which had been at $2.50 for since 2007. • The proposed baseline was to move to $3.93 • IAM and other major Associations immediately wrote to the Commander SDDC explaining why that could be disastrous to both industry and DOD. • Face to Face meeting held at Scott AFB with Commander • At conclusion of the meeting industry was promised a new proposal would be forthcoming • Mid-September new Proposal came forward: • 2013 new baseline of $3.51 • 2014 new baseline and new methodology • FSC = W/20,000 X Miles/6 X DOE rate – Baseline • Fed Reg Notice – Approx Oct 1, 2012

26. Regionalization Update • Regionalization continues on pace to reach completion in 2016 • 2016 - 7 CONUS JPPSOs and 10 OCONUS JPPSOs • CONUS JPPSOs: • JPPSO-NE (MASS) – Air Force • JPPSO-MA (Mid-Atlantic) – Fort Belvoir - Army • JPPSO-SE (FL) – Jacksonville – Navy • JPPSO- SC (South Central) – San Antonio – Air Force • JPPSO-NC (North Central) – Colorado Springs – Air Force • JPPSO-NW – (WA) Fort Lewis – Army • JPPSO-SW – (CA) San Diego – Navy • OCONUS JPPSOs: • Korea, Japan, Europe, Hawaii, Turkey & 5 other small ones • Fort Buchanan, PR, Turkey, Bahrain, Guam, Australia

27. Peak Season 2012…..2013 • Most view the 2012 Peak Season as the best so far under DP3 • SDDC used Unlimited Refusals and the elimination of the 70% Rule as tactics to garner maximum capacity • SDDC pushed for enhanced use of Code 2 (containerized shipments) and Sit at Origin but both went underutilized • Short Fuse criteria was changed (5 days to 10 days) in July to help cut PPSO workload. Did it work?????? • SDDC will use the Unlimited Refusal tool next year (2013) but will couple it with the pickup date not just a May 15+ award date. • The Short Fuse criteria change will be used but will be moved forward……approx Mid-June – July 5 • SDDC will look at naming certain channels as “Code 2 Channels” to encourage great use of Code 2. • More education needed for PPSOs to use SIT at Origin • Capacity will continue to be a problem through 2013!

28. Peak Season Shipments

29. Open Season • SDDC continues to say that they will hold an Open Season in the fall of 2013 • But….it appears new Qualifications Rules will be forthcoming….SOON! • New Definition of a TSP seems to be on the horizon…..What will it entail????? Assets??? TSP “Management” Rules? • SDDC has indicated a draft of the new rules may be out in October 2012.

30. DPS • Currently under a “Bridge” contract with SRA to finish Phase II of DPS. Runs through Oct 2013 • Budget constraints and the Bridge contract limit any enhancements that can be done to the system. • Pre-Solicitation Conference for the new RFP is later this month • RFP expected to be released in Nov/Dec timeframe. It will include Phase III, future enhancements & sustainment of DPS. • We know of numerous companies interested in bidding on the contract.

31. Chuck White International Association of Movers Director, Government & Military Relations Charles.White@IAMovers.org 703-317-9950

32. BRIAN LIMPEROPULOS Programs Manager International Association of Movers

33. IAM Programs and Services for Governing Members IAM Programs • IAM Programs for the Governing Membership: • Receivable Protection Program (RPP) • Invoice Dispute Resolution Process • IAM Code of Ethics • Global Accreditation of the Electronic Inventory Standard • Customs and Government Updates • Distribution of your client’s Personally Identifying Information • Federal Maritime Commission (FMC) • Federal Motor Carrier Safety Administration (FMCSA) • U.S. Customs Intensive Exams

34. IAM Programs and Services for Governing Members Receivable Protection Program (RPP) • How does the RPP work? • IAM insures the commercial invoices of all IAM members. • If an IAM member goes out of business, a claim can be submitted for compensation. • If all conditions are met, the claimant will receive reimbursement. • At current participation levels, IAM can pay up to $4,000 USD per claim. • If more members sign up, we can increase the amount of money that we pay out per claim.

35. IAM Programs and Services for Governing Members Receivable Protection Program (RPP) • Notable Statistics: • 131 Members currently enrolled. • IAM received twenty-seven (27) different claims for the 2011 fiscal year. • In total, IAM paid out $22,384.80 to satisfy those claims. • In 2012, IAM is projecting approximately $30,000 in claims payouts. • The regular fee to sign up is $650.00 USD. • Governing Members are entitled to a 25% discount on the initiation fee - $487.50.

36. IAM Programs and Services for Governing Members Invoice Dispute Resolution Process • Under this process, RPP members can request IAM intervention on invoice disputes that they have with other IAM members. • New Feature added to RPP in 2011. • IAM compiles a list of “slow payers”. • IAM circulates this list to RPP members on the first of every month. • RPP members gain valuable business knowledge as a result. • To sign up for the RPP or gain greater insight into the Invoice Dispute Resolution Process, please see me at the end of the meeting. • More information can also be found at http://www.iamovers.org/rpp.html or by emailing me at brianl@iamovers.org.

37. IAM Programs and Services for Governing Members IAM Code of Ethics • IAM Member Ethics Council established on January 1, 2012. • Rick Curry appointed as Ethics Council Chair. • Council is composed of IAM members from diverse regions and industry sectors to provide balance. • Ethics Council adjudicates alleged breaches of the IAM Code of Ethics in accordance with the Code of Ethics Enforcement Procedures. • First meeting of the Ethics Council convened this morning • Two Code of Ethics complaints have been submitted to the Council.

38. IAM Programs and Services for Governing Members Customs and Government Issues • Federal Maritime Commission (FMC) • Federal Motor Carrier Safety Administration (FMCSA) • Distribution of Personally Identifying Information (PII) • Short-term solution: Standardized web form on IAM website. • Long-term solution: Blanket protection against this information being distributed to Vessel Manifest Information Companies. • CBP Intensive Examinations

39. IAM Programs and Services for Governing Members IAM Electronic Codification Standard The Standardized Electronic Inventory establishes operational rules and procedures for the development of electronic code inventory and manifest standards for the domestic and international household goods transportation and forwarding industry. • Aspects of the Electronic Standard: • All shipment details are recorded electronically. • The shipment structure is standardized for all users. • Enables different software systems to communicate with one another • Future iterations of the Standard will enable users to seamlessly translate from one language to another. • Ability to provide Customs with shipment data in an electronic format necessary

40. IAM Programs and Services for Governing Members Global Accreditation of IAM Electronic Inventory Standard • How is IAM progressing toward our Goal of Global Accreditation? • IAM became an Accredited Standards Developer in 2008 with the American National Standards Institute (ANSI). • ANSI approved the IAM electronic inventory standard in late July of 2010. • IAM has submitted the standard to the International Organization for Standardization (ISO). • ISO Working Group has been established to provide a global forum to receive feedback on Standard. • Important for IAM to obtain buy-in from all around the world in order to create the environment for acceptance.

41. IAM Programs and Services for Governing Members Global Accreditation of IAM Electronic Inventory Standard • Benefits of an Electronic Inventory Standard: • Greater Business Efficiency • Harness electronic and technological innovation • Automatic import of information from your operations team • Better Ability to Comply with Future Customs Regulations • Importer Security Filing (10+2) and European Advance Cargo Declarations • Greater transparency and depth of detail • What’s Customs going to do next??? • Standard documents can be displayed in your own language and translated into your agent’s language. • Includes all details that are found in a typical household goods shipment

42. IAM Programs and Services for Governing Members Contact • If you have any questions about this information, please contact me at the following: • Brian Limperopulos • BrianL@IAMovers.org • +1 703 317 9950

43. GENERAL COUNSEL EMERITUS’ REPORT

44. ALAN F. WOHLSTETTER General Counsel Emeritus International Association of Movers

45. PROPOSED IAM BY-LAW AMENDMENTS/REVISIONS

46. TERRY R. HEAD President International Association of Movers

47. Proposed IAM By-Law Amendments and RevisionsITEM ONE: Member Application Process & Member Expulsion Process Amendment Proposer: IAM Executive Committee Objective of Proposal: In recognition of the previous restructuring of IAM membership categories, the IAM By-Laws require modernization and revision to extend membership qualifications and procedures for expulsion to ALL membership categories, including Governing, Core and Supplier memberships. Proposedto Follow- for the consideration and approval of the Governing Membership.

48. Article IV, MEMBERSHIP, – will be amended as follows: (The bold/underlined/italicized portion constitutes the revision.) Section 1(Paragraph Four, Second Sentence) Such evidence must consist of the same type of evidence considered for expulsion of a Governing, Core and/or Supplier Member under Article IV, Section 4, for failure to pay monies due another Governing, Core and/or Supplier member.

49. Proposed IAM By-Law Amendments and RevisionsITEM TWO: Member Application Process & Member Expulsion Process Amendment Proposer: IAM Executive Committee Objective of Proposal: In recognition of the previous restructuring of IAM membership categories, the IAM By-Laws require modernization and revision to extend membership qualifications and procedures for expulsion to ALL membership categories, including Governing, Core and Supplier memberships. Proposedto Follow- for the consideration and approval of the Governing Membership.

50. Article IV, MEMBERSHIP, – will be amended as follows: (The bold/underlined/italicized portion constitutes the revision.) Section 4(Paragraph Two, First Sentence) Any Governing, Core and/or Supplier Member may be expelled by the Executive Committee for failure to pay another Governing, Core and/or Supplier Member for services performed at its request when the following conditions exist: (a) the unpaid amount must be for a minimum amount of $10,000; (b) the account must be a minimum of one hundred and twenty (120) days past due…. (Note: Item previously read $3000 and 90 days) Section 4(Paragraph Two, Second Sentence) The Member requesting expulsion of a Governing, Core and/or Supplier Member must present to the Executive Committee documents showing performance of the services……