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Quality Function Deployment (QFD)

Quality Function Deployment (QFD). The Voice of the Customer. QFD in 15 minutes. History The House of Quality The Voice of the Customer (VOC) Deploying the VOC Personal Use. What is QFD?. Quality Function Deployment is a design planning process driven by customer requirements.

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Quality Function Deployment (QFD)

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  1. Quality Function Deployment(QFD) The Voice of the Customer

  2. QFD in 15 minutes • History • The House of Quality • The Voice of the Customer (VOC) • Deploying the VOC • Personal Use

  3. What is QFD? Quality Function Deployment is a design planning process driven by customer requirements. • QFD deploys “The Voice of the Customer” throughout the organization. • QFD uses planning matrices -- each called “The House of Quality”.

  4. Voice of the Designer Voice of the Customer

  5. x = Design Trade-offs

  6. Benchmarking

  7. Reverse Engineering

  8. Technical Requirements Customer Requirements Product Requirements Technical Requirements Process Requirements Product Requirements Control Requirements Process Requirements Deploying the VOC

  9. QFD - ASQ Meeting

  10. QFD - Audits

  11. The Objectives of QFD • Determine the voice of the customer. • Examine the company’s response to this voice.

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