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Integrating E-Government Services: Essex County Council's Strategic Initiatives

On January 17, 2003, Mary Rowlatt, Strategic Information Manager at Essex County Council, outlined the council's e-government strategies aimed at enhancing service delivery to 1.3 million citizens across 1,300 square miles. Collaborative projects like seamlessUK and partnerships with local councils and national information providers are central to creating a unified citizen's gateway for health, education, and government services. The emphasis on standards-based technology (SOAP, XML) and customer-focused services aims to improve accessibility and efficiency in public service delivery.

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Integrating E-Government Services: Essex County Council's Strategic Initiatives

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  1. DIP meeting E-government ESSEX COUNTY COUNCIL Mary Rowlatt, Strategic Information Manager January 17th 2003 ABC 2 / 8

  2. Essex County Council • Large local authority in UK • Covers 1,300 square miles in S E England • Delivers services (together with 12 District Councils and other agencies) to 1.3m citizens • e-Government is a key issue (Government targets for 2005 and standards) • Relevant projects:

  3. seamlessUK • NOF (lottery) funded • 8 other local authorities + 15 key national information providers + 45 local organisations • one stop citizen’s gateway to integrated local and national information • health, education, employment, rights, benefits, local government etc • www.seamless-uk.info

  4. seamlessUK 2 • Distributed, multiple sources - single search produces integrated ‘hit list’ • Standards based: • SOAP, XML query, Z39.50, Harvest • seamlessUK application profile based on e-GMS (DC) • Tools for participating organisations: • seamless.dot (metatagging tool) linked to: • thesuarus • ‘geocoder’

  5. Thesaurus • Cross domain and designed for the public • ISO standard, synonyms, browse, query rewriting • Mapping - GCL, APLAWS, partner vocabularies • Integrating into our content management system • Essex CC + partner organisations & Essex Online portal • Piloting it’s use to improve commercial semantic metadata/semi-automatic tagging tools

  6. ePSINet • www.epsinet.org • e-Content Programme - 15 countries (+CEE?) • help create the conditions for effective implementation of the EC Directive on reuse and exploitation of PSI • portal - standards, management, regulation, performance • Europe wide network - individuals, companies, public sector organisations, associations (EU + international) • database, email list, faq, online enquiries

  7. PULMAN • www.pulmanweb.org • EC funded Network of Excellence - 37 countries • Public libraries & cultural heritage institutions • Guidelines (social, management, technical) • Standards - key issue

  8. Relevant experience • Developing & implementing terminology tools & standards to support interoperability in real world situation with multiple partners from different sectors • Thesaurus development, use and mapping • Technical & management issues involved in creating and maintaining distributed (peer to peer) information systems

  9. Relevant experience 2 • Co-ordinating & managing large multi-partner projects (national and EU) • Good access to partners (technical, local administrations, publishers, content providers, libraries, museums, archives across Europe and beyond) • Good access to effective dissemination channels

  10. e-Government/e-Europe agendas • Joined up services • Services available electronically • More transactional services (not just information) • Customer focussed services • what sort of person am I (businessman, child, elderly person) • where I am geographically

  11. What we would like to achieve • Pull together - existing work on • distributed (peer to peer) systems (multiple suppliers) • improved semantic interoperability • easier on the information/service providers • costs of good metadata v. high • delivery via web services (including personalisation, authentication, payment etc)

  12. Focus on delivery of public services at local level • Create citizen’s (community information) ontology support interoperability, joint working, system integration • Support development of web service applications for e-delivery • machine interoperable • use apparent • (Essex Online Portal) • Huge benefits if new (& developing) public service terminologies are guided by a sound conceptual framework

  13. Potential roles • Ontology development • Application, testing, implementation (with partners) • Dissemination • Existing partners: • BT Syntegra (IT and IS for ECC) • MDR Partners (dissemination, partners, project management) • Thesaurus consultant (Belgium) & System Simulation (terminology stuff) • Gauss (content management) • etc etc

  14. Contact details: • Mary Rowlatt • Strategic Information Manager • Essex County Council • PO Box 11, County Hall • Chelmsford • Essex, CM1 1LX • tel: +44 (0)1245 436524 • email: maryr@essexcc.gov.uk • www.essexcc.gov.uk

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