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This is your user group...

GAAU. Gateway Alliance of AVAYA Users. This is your user group. February 26, 2002. …make the most of it. Tuesday, February 26, 2002. 12:00-1:00 LUNCH Eat and Network 1:00-1:30 Avaya Call Processing Highlights of Release 10 Migration Paths 1:30-2:00 User Experience Presentation

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This is your user group...

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  1. GAAU Gateway Alliance of AVAYA Users This is your user group... February 26, 2002 …make the most of it.

  2. Tuesday, February 26, 2002 • 12:00-1:00 LUNCH • Eat and Network • 1:00-1:30 Avaya Call Processing • Highlights of Release 10 • Migration Paths • 1:30-2:00 User Experience Presentation • IP Agent • Call for Presentations • 2:00 Vendor Interaction • Representatives from various Avaya Business Partners will be available to discuss the value they bring to the Avaya experience. • Talk to your Account Executive or Avaya Billing Professionals • Go back to work, don’t go back to work • we won’t tell. • 10:00-10:30 Registration • 10:30-11:00 Introductions • Discussion of Charter • Leadership roles • Membership lists • Length of meetings • Breakout sessions • Message boards, broadcast email • Expectations • What are you looking for • What will bring you back • Survey • 11:00-11:30 Maintenance and Billing • IL Numbers vs. Sold To Numbers • SAP Conversion and your Records • 11:30-12:00 Changes at AVAYA • Channel Strategy • Pricing Structure Changes (RTU)

  3. GAAU Gateway Alliance of AVAYA Users Introductions YOU President, Marc Grossman Vice-President, Cheryl Giacobbe Micki Ball, Vivian Hardy Kurtis Harrison Avaya Sales or Engineering support Oklahoma Contingent

  4. Charter • Discussion of Charter • Leadership roles • Membership • Documentation • Membership Lists • Contact Information • CC or BCC • For and Against Distribution • Length of meetings • Breakout sessions • Vendor Demonstrations • User Presentations • Technical • Administrative • Financial

  5. Expectations • Expectations • What are you looking for • previous meetings have discussed a three part approach • Alliance Business • User Presentations • Avaya or Vendor Demonstrations • What will bring you back • Relevant Breakout Sessions • Multiple Breakout Sessions • Tell Us

  6. Survey

  7. Maintenance and Billing • Maintenance and Billing • IL Numbers vs. Sold To Numbers • Do you know your Sold to Number? • Is all the same equipment properly referenced? • Get to know your Maintenance Bill • Per Port • Sets and Packs • Upgrade Protection Plan • SAP Conversion and your Records • Changes at AVAYA • Channel Strategy • Pricing Structure Changes (RTU)

  8. Changes at Avaya • Changes at AVAYA • Channel Strategy • Account Executive Philosophy • Pricing Structure Changes (RTU) • Other

  9. Lunch

  10. Avaya Call Processing • Avaya Call Processing • The processor is going where! • IP Telephony • Highlights of Release 10 • Migration Paths

  11. User Experience Presentation • User Experience Presentation • Call for Presentations • IP Agent

  12. Vendor Interaction • Vendor Interaction • Representatives from various Avaya Business Partners will be available to discuss the value they bring to the Avaya experience. • Talk to your Account Executive or Avaya Billing Professionals

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