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October 22 nd 2008 Draft version 2.0

Cisco Discovery 6.0 (Service Reporting enabled Cisco Discovery) SSC - Alternative Process for Raising KTN Engagement Requests. October 22 nd 2008 Draft version 2.0. Know the Network. Always. Alternative KTN Process for steps 5k i and 6k.

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October 22 nd 2008 Draft version 2.0

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  1. Cisco Discovery 6.0(Service Reporting enabled Cisco Discovery) SSC - Alternative Process for Raising KTN Engagement Requests October 22nd 2008 Draft version 2.0 Know the Network. Always.

  2. Alternative KTN Process for steps 5ki and 6k During the controlled introduction of the KTN portal in November and December 2008, The existing system of SSC can be used to raise your engagement request, or as SSC defines it “Register new Network for Report’ • As per CD 6.0 User guide for Steps 5k and 6k

  3. Step 1: SSC Go to http://www.cisco.com/go/ssc Select ‘Open a Case’ • You may need to login at this point and register if this is your first visit to SSC,

  4. Step 2, Fill out Engagement request Copy this format exactly (template data on next page) Replace the template items with your details NOTE: it is very important to add the Transaction ID (zNNNNNN) and the list of Contract numbers • Once complete, click on Continue…

  5. CD 6.0 Data template for SSC form Topic: Service Tools>Know the Network (KTN)>Register new Network for Report>KTN for Partners You can cut and paste from the following text and add into the SSC form Subject: “CD 6.0 Partner Name, End Customer Name, Network Name” Question: Please register my new network/customer for generation of ANSR. Cisco Discovery 6.0 Transaction ID(TID): Engineer First Name: Engineer Last Name: Engineer CCO id: Partner Country: Partner Service Contract administrator CCO id: End customer Country: List of Cisco Contract numbers that represent the contractual baseline for the inventory (comma separated): Expected Chassis Report Count: • NOTE: it is very important to add the Transaction ID (zNNNNNN) and the list of Contract numbers

  6. Step 3, Update your case (optional) • Go to http://www.cisco.com/go/ssc • To add further details to request select ‘My Support History’ • You may need to login at this point

  7. Step 4: Update Case (optional) • Select ‘Questions’ • Then on next screen select the relevant engagement • Then on the next screen click on button and Enter updates as required

  8. Support on KTN and SSC For Support on the KTN elements including the ANSR report, use SSC http://www.cisco.com/go/ssc • You can either ‘Open a Case’ • Or Search by Keyword in the ‘Questions & Answers’ tab NOTE: For Support on CNC, Cisco Discovery Dashboard or IPR please use Advanced Tools Support at http://www.cisco.com/go/ph

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