How To Read & Understand the GPRA Follow-up Report May, 2015

1. How To Read & Understand the GPRA Follow-up ReportMay, 2015

2. Follow-up Report • Objectives of this presentation: • Why the Follow-Up is important? • How to read and understand the follow-up report.

3. Importance of a Follow-Up • There are many reasons why a GPRA follow-up should be conducted. • To learn how your client is doing. • To find out what may contribute to your clients long-term success. • To understand which clients drop out and why. • To get client feedback on your program and services provided under ATR IV. • To support clients in their efforts to stay clean and sober.

4. CSAT-GPRA Website • GPRA’s are received here at ITC by fax from all Access Centers. Completed GPRA’s are then entered into the CSAT-GPRA Website. All ATR III GPRA’s are entered by staff at ITC. This includes: • Intakes • Follow-ups • Discharges • Each Follow up and Discharge is then passed on to the Follow-up Coordinator and entered into individual follow up reports.

5. Definitions • Client ID – Unique ID number to identify the client: voucher system generates the number. • Tribal Access Center - Starting point for a client entering into ATR. Each Access Center has an identifying prefix. • Intake Interview date - The date the GPRA is faxed to ITC. • In and out of the window - The follow-up window = 90 days -- 30 days before (In) and 60 days after (Out) the 6 month follow-up date.

6. Definitions • Required - The follow-ups that are due. • On time – The follow-up interview was completedand on time (within the window). • Veteran – Is client a veteran or in the Armed Services? • Discharge – Date a Discharge GPRA was completed. (Discharge only completed if ATR services are no longer available).

7. Client ID

8. Tribal Access Center

9. Intake Interview Date

10. Follow-up Interview Window • 30 days before (window open) to 60 days after (window closed) the 6-month anniversary of the intake date the follow-up is due. This gives you a 90 day window to obtain the GPRA follow-up. • Formula • Window opens: • The interview date and add 5 months to that date • Example: • Interview date 01/01/2011 • The follow up date would be 05/01/2011 • Out of the window: • The interview date and add 7 months to that date • Interview date 01/01/2011 • The window closing date would be 08/01/2011

11. Follow-up Window Opens

12. Follow-up Window Closes:

13. Date Follow-up Completed

14. Completed or Incomplete

15. Complete or Incomplete Follow-up • Complete Follow-up • Completed the interview during the window time frame • Incomplete Follow-up • Completed interview outside specified window • Located but refused, unspecified • Located, but unable to gain institutional access • Located, but otherwise unable to gain access • Located, but withdrawn from project • Unable to locate, moved • Unable to locate, other

16. On Time

17. Required

18. Veteran

19. Discharge

20. Cumulative

21. Cumulative • To figure out the cumulative Follow-up rate, we tally up the total number of follow-ups that were on time every month and divide that by how many were actually completed on time. This gives us the cumulative rate. • Example • Feb 11 On Time 1 Required 1 • Mar 11 On Time 0 Required 1 • April 11 On Time 4 Required 4 • Total 6 Total 5 5/6 = 83% • This is completed on each individual report (for each access center) as well as the master log (all of the access centers combined).

22. Summary Tab

23. Summary Tab

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25. Summary Tab

26. Summary Tab

27. Summary Tab

28. Summary Tab

29. Summary Tab

30. Intake Report Tab • This intake report is sent to you every 3 weeks. • It shows the Access Center how many intakes have been received by month. • It shows quarterly and annual client target numbers and percentage of target reached.

31. Client Satisfaction Survey What is the client Satisfaction Survey? When to conduct the Client Satisfaction Survey? How to conduct the Client Satisfaction Survey? Why we conduct the Client Satisfaction Survey?

32. What is the Client Satisfaction Survey: • The ATR program provides some unique direct client care to help support treatment and recovery. These services are designed to make it possible for people to become fully engaged in recovery. • The survey is the only direct method for ITC to determine how the client feels about the effectiveness of ATR services. • The survey is an essential tool to help ATR evaluate the effectiveness of the program.

33. When to conduct the Client Satisfaction Survey: • At the 6 month follow-up:  Complete the survey at the same time as the GPRA, for privacy purposes the satisfaction survey should be stapled separately from the GPRA • Fax the Client Satisfaction Survey to ITC, for privacy purposes the satisfaction survey should be faxed separately from the GPRA follow-up.

34. How to conduct • Make it consistent on how you’re going to conduct the Client Satisfaction survey. • Most people detest completing surveys of any kind and are reluctant to take the time to complete them. Therefore, let’s make it a pleasant event.

35. Things to consider in completing a Client Satisfaction survey • Reassure the client that their survey is confidential and their opinion is important. • When the client is completing the survey ask the client to drop the survey off with the receptions or have a drop off box at the front desk on their way out. • Ask the client not to fold their survey.

36. Client Satisfaction Survey • The Client Satisfaction Survey is the only tool we use that asks the client directly about how the unique ATR services they received affected their recovery. • Questions

37. SAMHSA/CSAT • Center for Substance • Abuse Treatment • Grant No. 1H79TI025514 • Produced under a grant funded by the Center for Substance Abuse Treatment, Substance Abuse and Mental Health Services Administration, U.S. Department of Health and Human Services • Center for Substance Abuse Treatment, 1 Choke Cherry Road, Rockville, MD 20857. Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the agency.

38. Access to Recovery • Anishnaabek Healing Circle • 2956 Ashmun, Suite A • Sault Ste. Marie MI 49783 • (906) 632-6896 • Staff • Eva Petoskey, Director / Financial Coordinator (231-357-4886) epetoskey@centurytel.net • Terri Tavenner, Associate Director / Treatment Coordinator ttav@itcmi.org • Connie DePlonty, IT/ Voucher Coordinator connied@itcmi.org • Cora Gravelle, Call In Center Client Access & Outreach cora@itcmi.org • Sheila Hammock, Call In Center Client Access & Follow-up shammock@itcmi.org