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Atri Ticketing System (ATS)

Our ticketing system provides a smooth workflow for addressing any business issues, assigning tickets to the right personnel, and generating reports to identify pain points and make necessary corrections. Improve communication and efficiency with ATS!

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Atri Ticketing System (ATS)

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  1. Atri Ticketing System (ATS)

  2. ATS • As the organization grows, it becomes difficult to have smooth business process as communication becomes difficult without proper ticketing system • Our ticketing system addresses this issue and helps in smooth running of the business by providing proper workflow to address any issues • Tickets can be assigned to the right person when they arrive and can be reassigned to another person, if needed. • Our ticketing system provides various reports which can be used to identify the pain points in the system and make necessary corrections

  3. ATS Dash Board • ATS Dashboard displays count of tickets in graphical mode for the selected time period. • The Graph can also be exported to JPEG or PNG format.

  4. Atri Ticketing System Screen Flow

  5. SLA Setup • Service Legal Agreement for each priority level can be defined • If ticket is not closed within the SLA timeline, the ticket will be automatically move into Overdue State.

  6. Client Setup • Admin registers new clients by giving first name, last name, email, mobile, etc., Unique Code is generated for every Client the same is used as Username

  7. Client Panel • Client logins and raises a ticket that may be a requirement or an issue by giving details like ticket priority, module, Subject, Message, related attachments etc., • Each ticket gets a unique number and a notification is sent to Atri admin • Client can view all the tickets raised by him and can check the status of any ticket. • Client can see only tickets raised by him.

  8. Logs • Log of each action for each ticket is saved

  9. Reports • ATS Consists of multiple reports like TAT Report, List of tickets for selected employee or status or priority etc., TAT Report

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