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Prospects Services Ltd

Prospects Services Ltd

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Prospects Services Ltd

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  1. Prospects Services Ltd Delivering the Work Programme

  2. Largest provider of Connexions Services Largest provider of Next Step Services Ofsted Inspection Service provider OLASS Prospects Events CfA Gabbitas Education Resources Welfare to Work provider Prospects Services Ltd

  3. Work Programme Drivers • Black box approach to ‘worklessness’ • Part of “Get Britain Working” • Replaces all current DWP contracts, except Work Choice and Support Contracts • More customers than ever before accessing one programme • Payment by results • Shaping the future of ‘Welfare to Work’

  4. Prospects approach to the Work Programme

  5. Performance Criteria • Each customer group has it’s own target for both performance and sustainability • Performance measured against referrals • Paid via 3 methods • Attachment • Job Outcome • Sustainability

  6. Prospects Work Programme Principles • Holistic approach to ‘worklessness’ • Removes barriers • Measures and rewards progress • No one gets left behind • Deals with the issues of ‘worklessness’ prior to helping people into employment

  7. The Customer Journey

  8. Customer Journey Engagement • PRaP referral received • Engagement process begins • TLC & Engagement Team • 90% customers engaged via TLC; 5% by Engagement Team • Initial Assessment undertaken & assigned to named Cohort Advisor

  9. The Ascent Programme

  10. Example Ascent Diagrams Following interventions Initial Assessment Referral to EST

  11. Customer Journey • 1:1 Advisor appointment booked for within 5 days of initial assessment • Advisor will guide customer through their time on programme • Agree & negotiate interventions • Agree & sanction ‘rewards & consequences’ • Contact every 2 weeks • Access the Customer Portal

  12. The Ascent Programme customer journey showing interventions and support available for all customers – timeline is for a JSA 18-24 customer Customer Journey example Ascent Interventions • Reality Camps • Heroes to Inspire • Ascent Skills Enhancement Projects • Motivational Speakers • Aspiration – Consequence & Reward • Relocation, Relocation, Relocation • Ascent Sports Teams Online Multi-media Support throughout Customer Journey and Post Employment, providing 1:1 assistance via Telephone & Web Chat Mon - Friday 08.00 - 2300

  13. Ascent Radio Life Checks Reality Camps Relocation, Relocation, Relocation Ascent Intervention Key Ascent Skills Enhancement Projects Ascent Sports Teams 36 x Ascent Workshops Aspiration - Consequence & Reward Motivational Speakers Achievement Projects Well Being Groups Ascent Assessment Heroes To Inspire Come Dine With Me Workshops Community Events Ascent Interventions • Achievement Projects • 36 Ascent Workshops • Come Dine With Me • Life Checks • Community Events • Ascent Radio • Well Being Groups

  14. Customer’s Progress • Attended 1:1 appointments • Attended a variety of interventions • Accessed learning & development opportunities • Undertaken a ‘reward activity’ • Taken part in ‘Skills Enhancement Project’ • Customer continues to attend and confidence grows • Referred to an ESTA

  15. Referral to ESTA • Team tasked with placing customers in real vacancies • Prospects Work Trials • Prospects Employer Engagement Activities • Targeted for job sourcing & customer placing • Encompasses Post Employment Support

  16. Post Employment Support • TLC undertaking Welfare in Work support calls • Weeks 1 – 4 Weekly • Weeks 5 – 26 Fortnightly • Week 27+ Bi Monthly • Issues referred to ACA or ESTA – active solutions focussed approach • If customer leaves work, returns to Work Programme if within 104 weeks

  17. Issues Faced • Work Programme cannot fund everything • High level of Ministerial oversight • High levels of risk for Primes and supply chain partners • Partnership approach required • Cohesiveness & integration into current & future strategies required

  18. Questions • Any questions?