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Baldrige Criteria Update Training for WSQA Examiners

Enhance your skills with the latest Baldrige Criteria changes in this training session by WSQA. Explore new customer engagement and core competencies concepts for performance excellence. Learn about sustainability and social responsibilities to improve your assessment process. Join us to strengthen your examiner skills and contribute to WSQA's mission of enhancing organizational performance in Washington.

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Baldrige Criteria Update Training for WSQA Examiners

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Presentation Transcript

  1. Welcome, PEPD! Washington State Quality Award 2009 Updates

  2. First things first! • THANK YOU! • WSQA’s mission: Improving the way we live, learn, and work in Washington by helping organizations improve through the use of the Baldrige Criteria for Performance Excellence

  3. Objectives For This Class • Review Changes to the Baldrige Criteria • Strengthen Skills in Areas of Opportunity • Review Resources for Examiner Software

  4. Agenda: • WSQA organization overview • Baldrige criteria changes • WSQA ethics review • Review process Improvements • Summary

  5. For a Successful Course… • Be an active participant • Give only constructive feedback • Be courteous to your colleagues • Honor diverse opinions • Seek to understand • Ask questions- Can use chat capability, also just ask • Have fun!!

  6. Introductions • Name, organization, what you do • Questions and expectations? • WSQA or National examiner or applicant experience? • What do you like to do when you’re not working?

  7. 2. Baldrige criteria changes

  8. Baldrige criteria booklet Beginning in 2009 revised every 2 years

  9. Baldrige 2007 Criteria Changes • Strategic advantages • Workforce engagement • Leadership- performance measures • Strategic Planning-innovation, strategic advantages

  10. Baldrige 2008 Criteria Changes • Order of information in the booklet • Scoring system description • Diagrams added for core values and maturity levels • Added strategic advantages as a term to the Glossary

  11. 2009 Criteria Changes • Customer Focus/ Engagement • Organizational Core Competencies • Sustainability and Social Responsibilities

  12. Customer Focus/ Engagement • Customer commitment to your brand and offerings • Characterized by loyalty and willingness to make an effort to do business with you, willingness to do business with you

  13. Core Competencies • Areas of greatest expertise • Strategically important • Provide market place advantage • May involve technologies, unique offerings, market place niche, business acumen

  14. Sustainability • Organization’s ability to address business needs and agility and strategy to address the future • Considers external and internal factors • Considers impact on society and well being of environment, social and economic systems

  15. Opportunities For Improvement to WSQA Process • Examiner training • Completing the stage 1 grid • Using the gaps and notes tab • Comment writing • Consensus Meetings • Scoring consistency • Integration • Learning • Comparative Data • Considerations for small organizations

  16. Baldrige National Quality Program National Examiner Questions2009Harry Hertz Responses

  17. Question 1 • Further clarification of “performance projections” vs “goals” • Inclusion of goals in results category – why are they not included in the evaluation? • Why are projections expected for all measures in all scoring ranges? • Why are projections not in the Results Criteria?

  18. Question 2 • Why don’t we align results items with process items? Currently 1.1 is aligned with 7.6 instead of being aligned with 7.1. Question 3 • Without comparisons, how do you interpret levels? Without a point of reference, how can an Examiner understand a “level”?

  19. Question 4 • How are key themes assessed (from applicant’s perspective)? Question 5 • How do we evaluate applicants that are part of a larger system? For example an applicant might say that they use a process established by the system for which they are a part.

  20. Question 6 • Why don’t we ask applicants to define/describe their work system(s), e.g., in 6.1.a.1, “What is/are your work system(s)?” Question7 • Clarify the difference between work systems and work processes. There appears to be overlap and the category is labeled process management.

  21. Core Competencies

  22. Information resources • WSQA comment guideline handout • Your back-up, team lead, PEPD mentor • Reference materials in • Baldrige web site http://baldrige.nist.gov/Examiner_Resources.htm • WSQA Website http://www.wsqa.net/extraining.php

  23. What we’ve covered today • WSQA overview • Baldrige criteria changes • WSQA process improvements • Questions from National Training

  24. THANK YOU!! Your support and participation as Examiners helps us all by helping WSQA fulfill its mission!

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