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Pizza Hut PowerPoint Presentation

Pizza Hut

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Pizza Hut

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Presentation Transcript

  1. Pizza Hut Shift Lead Training

  2. Why Do We Need a Training • Improve Customer Service • Provide Coaching to Employees • Improve Store Ratings

  3. Who is Our Training For • Potential Shift Leads • Experienced Employees • Reliable Employees • Employees who receive positive customer feedback

  4. Incentives • Reasons to Take the Training • Customer Service Expert Certificate • Small Hourly Raise • Advancement Opportunities • Improve Overall Work Experience

  5. What Our Training Will Accomplish • Provide Needed Store Leadership • Improve In Store Customer Relations • Share Best Practices for Customer Service • Teach Coaching Skills • Train Potential Managers • Leadership Experience • Reinforce Store Policy Regarding Customer Service • 5 Skills to Customer Service

  6. 5 Skills to Great Customer Service • Know Your Customer • Make Yourself Available to the Customer • Greet the Customer When They Enter • Give Customer the Benefit of the Doubt • Solicit and Apply Customer Feedback

  7. How We Will Accomplish It • Instructor Led Training • Customer Service • Coaching Skills • Team Building Activities • Role Playing • Customer Service Situations • Coaching Opportunities • How to Recognize • How to Coach