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Enhancing Process Innovation through PCDM: Reflections on BPM Methods Training

Join Dr. Markus Gappmaier in this insightful training session focused on Business Process Reengineering (BPR) methods and Process Card Design Method (PCDM). Reflect on past experiences, engage in discussions around selected BPR methods, and apply innovative strategies through group exercises such as process mapping and redesign. Delve into the role of the facilitator, learn best practices, and uncover the secrets of effective process analysis and redesign. This session is integral for anyone involved in process management seeking to refine their methods and drive innovation.

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Enhancing Process Innovation through PCDM: Reflections on BPM Methods Training

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Presentation Transcript

  1. Welcome! Process Innovation@BYUReengineering Student ServicesProject Training BPMSession 4 – BPM Methods - Reflections October 4, 2000Dr. Markus Gappmaier, MSM-SOAIS

  2. Reengineering Student Services: Food For Thought “Since we are the stewards of a technology that is becoming increasingly pervasive in all aspects of human life, it is incumbent upon us to ground ourselves in a fundamental understanding of the global human community that we influence by our decisions (or actions).” (Kirk Templeton, Director – Wind Mountain Institute, Ubiquity – An ACM IT Magazine and Forum, 9/26/2000)

  3. Outline for 4. Training SessionWednesday, 5.00 – 6.30 • Presentation and discussion of experiences with • selected BPR methods (field studies) • Answering of questions • Introduction to PCDM facilitation • Application: Group Exercise

  4. Process Mapping and Innovation Initiative:The Methods • Visioning (Interviews …) • Focus Groups • Reconnaissance/Analysis 1. Identify the Objectives of the Customer-driven Process • Picture Card Design Method • Feedback Meetings 2. Map the Current Process • Research Best Practices • Web • Literature • Experts 4. Benchmark for Innovative, Proven Alternatives 3. Analyze the Current Process PCDM Analysis • Metaplan Technique • PCDM • Feedback Meetings 5. Redesign the Process

  5. BPR Methods Special Characteristics?

  6. Reflection of BPR Method ApplicationWhat we need to know: Info we can get with a certain method Info we cannot get with a method Efficiency of a certain method Which methods can be integrated Tips/Tricks/Experiences

  7. Reconnaissance/Analysis

  8. Interview

  9. Apprenticeship Learning

  10. Picture Card Design Method

  11. Feedback Meeting

  12. Picture Card Design Method

  13. Picture Card Design MethodThe Role of the Facilitator: How? • Prepare a rudimentary, not-taped model of the process-to-be (shall contain no more than a couple of the main potential activities) • Present the model to the local experts and ask for their input (e.g. How could the new process look to meet the process objectives?) • When local experts start contributions encourage them to take the lead: let them place cards and write on the cards • Ask questions to get the local experts to think courageously, broadly • Control the level of detail (measure: requirements of project) • Make sure to include every employee in the modeling • Ask questions that help employees make sure to • consider all important aspects (e.g. project vision)

  14. Picture Card Design MethodThe Role of the Facilitator Group Exercise (max. 30 minutes): Redesign of the Hiring Process for Process Engineers The Actors: • 2 Process Engineers: The Facilitators • 4 Project Experts (VCR, ?): The Local Experts • Many interested Process Engineers: The Observers The Artifacts: • Rudimentary activity model of process to-be: To be prepared by the facilitators • Large PCDMs for joint experience: As available

  15. Assignment for Session #5 Perform a process redesign session applying the PCDM (60 minutes). Practice your project role as a facilitator.Document your experiences and the PCDM model on flip charts. Prepare for presentation and discussion.

  16. Participatory Picture Card Method Model of the Redesigned Process

  17. Outline for Training Session # 5Friday, 7.00 – 8.30 • Presentation and discussion of your experiences • with method application (field study/PCDM) • Introduction to additional methods • Final Question & Answer Session

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