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PRESENTED BY JANA TURNER • JANUARY 29, 2009

Leading Best in Class Talent Through a Clouded Looking Glass. PRESENTED BY JANA TURNER • JANUARY 29, 2009. STAY OUTWARD FACING. Don’t hide in your office or cubicle In uncertain times, people will follow or trust those who: Seem unflappable Take heat well Handle setbacks

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PRESENTED BY JANA TURNER • JANUARY 29, 2009

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  1. Leading Best in Class Talent Through a Clouded Looking Glass PRESENTED BY JANA TURNER • JANUARY 29, 2009

  2. STAY OUTWARD FACING • Don’t hide in your office or cubicle • In uncertain times, people will follow or trust those who: • Seem unflappable • Take heat well • Handle setbacks • Make tough decisions • You are the “Chief of Positive Energy Police” • Network, Network, Network

  3. COMMUNICATE ...constantly, creatively and kindly • Increase non-cash recognition – MORE HIGH TOUCH! • Less email communication, more IN PERSON communication • Embrace different communication and work styles • ASK don’t TELL

  4. STAY ON THE OFFENSIVE • Focus on the CUSTOMER – remember they are struggling also • Keep your team riveted on delivering “BETTER THAN EVER VALUE” • Better chance to SELL MORE • Higher probability of keeping your clients’ loyalty • STRETCH YOUR TALENT, cross train and learn new skills • Earn recognized industry certifications: • CPM, RPA, CCIM, LEED

  5. INNOVATIVE EXECUTION • Job share • Flexible work schedule • Incentive based compensation • Outsource positions • Solid performance evaluation system

  6. REMEMBER: buildings don’t make buildings successful, PEOPLE do!

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