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Empowering Academic Reference Librarians for Change: Australian Case Study

This case study explores how an Australian university's reference librarians prepared for change amidst challenges like debt, competition for enrolments, and evolving government policies. By implementing participatory management, staff development, and motivation strategies, the librarians embraced changing technology and client expectations effectively. The study discusses competencies, training, and outcomes achieved, leading to improved competence and success in a competitive environment.

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Empowering Academic Reference Librarians for Change: Australian Case Study

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  1. Academic reference librarians prepare for change: an Australian case studyJulia Leong2007

  2. Armidale ●

  3. Typical countryside

  4. Gorge country

  5. Koala on campus

  6. Copperhead snake

  7. Challenges • Debt • Competition for enrolments • Small university • Changing government policies and funding models • Changing technology • Client expectations

  8. Unaware of threat

  9. READY PARTICIPATORY MANAGEMENT Empowered Responsible STAFF DEVELOPMENT Competencies listedAssessedStaff trained Reassessed MOTIVATION Communicate Reduce certainty Convinced

  10. Determining competencies • Environmental scan • Literature review • Prior QUT and USQ work on reference librarian competencies • Position descriptions • QUT Liaison Librarian training module topics

  11. Developing skills • Varied approaches to meet diverse needs • Affordable • Meet adult need for personal discovery

  12. Meeting need for personal discovery • Individual study projects • Play with technology

  13. Outcomes • Improved competence • Confident with changing technology • High change tolerance • Success in competitive funding environment • National award

  14. Conclusion • Build change readiness through good communication • Involve staff in decision making • Develop staff appropriately • Allow time

  15. National park scene • Photos by Gordon Smith, used with permission

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