1 / 24

Patient Satisfaction Survey Results for Pavilion GP Practice (2013/14)

The assessment questionnaire conducted at Hetherington Pavilion in 2013/14 gathered 23 responses, focusing on patient satisfaction with receptionists, GP consultation wait times, and overall experience at the practice. Key areas included the helpfulness of receptionists, timely access to preferred doctors, wait times for consultations, confidence in healthcare providers, and convenience of opening hours. The results provide valuable insights into patient opinions and suggestions for improving services, enhancing accessibility, and fostering trusting relationships with staff.

ria-english
Télécharger la présentation

Patient Satisfaction Survey Results for Pavilion GP Practice (2013/14)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. General Practice Assessment Questionnaire Data Hetherington at Pavilion 2013/14 23 responses

  2. Q1: How helpful do you find the receptionists at your GP practice?

  3. Q7 / Q8

  4. Q9/10: How quickly do you usually get seen [when you want to see a particular doctor]?

  5. Q11/12: How quickly do you usually get seen [when you are willing to see any doctor]?

  6. Q13/14: How long did you wait for your [most recent] consultation to start?

  7. Opening Times Q16: Which of the following additional opening hours would make it easier for you to see or speak to someone? Q15: Is the practice currently open at times that are convenient to you? Don’t know No Yes

  8. Seeing doctor of choice Q17: Is there a particular GP you usually prefer to see or speak to? Q18: How often do you see or speak to the GP you prefer? There’s usually only one doctor in my surgery Yes No

  9. Q19 – 23 How good was the last GP at:

  10. Q24: Did you have confidence and trust in the GP you saw or spoke to?

  11. Q25 – 29: How good was the last nurse at:

  12. Q30: Did you have confidence and trust in the nurse you saw or spoke to?

  13. Q31-33How well does the practice help you to:

  14. Q34: Overall, how would you describe your experience of your GP surgery?

  15. Q35: Would you recommend your GP surgery to someone who has just moved to your local area?

  16. Comments

  17. Demographics of the Survey

More Related