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The 10 “C’s” of Employee Engagement

The 10 “C’s” of Employee Engagement

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The 10 “C’s” of Employee Engagement

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  1. The 10 “C’s” of Employee Engagement Joseph G. Keary, MS, MBA JGK Leadership Consulting and Kansas City Chapter, CLMA

  2. Agenda • What is Employee Engagement?

  3. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement

  4. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement • The 10 C’s of Employee Engagement

  5. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement • The 10 C’s of Employee Engagement • WIIFM as a Leader

  6. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement • The 10 C’s of Employee Engagement • WIIFM as a Leader • Questions and Discussion

  7. What is Employee Engagement?

  8. What is Employee Engagement?

  9. What is Employee Engagement? • How many of YOU feel like a “cat herder” during your work day?

  10. What is Employee Engagement? • How many of YOU feel like a “cat herder” during your work day? • How many of your employees would characterize their work day as one spent “herding cats”?

  11. What is Employee Engagement? • How many of YOU feel like a “cat herder” during your work day? • How many of your employees would characterize their work day as one spent “herding cats”? • How do you keep yourself and your employees engaged and not simply “herding cats”?

  12. What is Employee Engagement? • An engaged Employee is one who is:

  13. What is Employee Engagement? • An engaged Employee is one who: • is fully involved in and enthusiastic about his or her work

  14. What is Employee Engagement? • An engaged Employee is one who: • is fully involved in and enthusiastic about his or her work • cares about the future of the organization

  15. What is Employee Engagement? • An engaged Employee is one who: • is fully involved in and enthusiastic about his or her work • cares about the future of the organization • is willing to invest discretionary effort to see the organization succeed

  16. What is Employee Engagement? • Engaged Employees are: • More committed to the mission, vision and goals of your Department and the larger organization

  17. What is Employee Engagement? • Engaged Employees are: • More committed to the mission, vision and goals of your Department and the larger organization • More likely to be active on committee’s and in activities of the Department

  18. What is Employee Engagement? • Engaged Employees are: • More committed to the mission, vision and goals of your Department and the larger organization • More likely to be active on committee’s and in activities of the Department • More likely to welcome new employees to the Department and be a retention influencer

  19. What is Employee Engagement? MOTIVATION TRUST COMMITMENT LOYALTY

  20. Degree of Engagement • Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs?

  21. Degree of Engagement • Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs? • Only between 17 – 29% of employees

  22. Degree of Engagement • Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs? • Only between 17 – 29% of employees • In the Super Bowl… only 2-3 players on each team would be “engaged” • Can you imagine winning with those odds?

  23. Employee Satisfaction v Engagement • For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve

  24. Employee Satisfaction v Engagement • For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve • But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?

  25. Employee Satisfaction v Engagement • For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve • But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)? • … the average Employee would say “NO!”

  26. Employee Satisfaction v Engagement • For years, organizations have stressed employee and Employee satisfaction as a desirable metric to measure and to improve • But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)? • … the average Employee would say “NO!” • What are some areas of dissatisfaction?

  27. Employee Satisfaction v Engagement • Disagreement with leadership of the team or Department

  28. Employee Satisfaction v Engagement • Disagreement with leadership of team or Department • Disagreement with peers in team or Department

  29. Employee Satisfaction v Engagement • Disagreement with leadership of team or Department • Disagreement with peers in team or Department • Disagreement with goals of team or Department • Motivators, metrics, committees, administrative requirements…

  30. Employee Satisfaction v Engagement • Disagreement with leadership of team or Department • Disagreement with peers in team or Department • Disagreement with goals of team or Department • Motivators, metrics, committees, administrative requirements…

  31. Employee Satisfaction v Engagement • Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged!

  32. Employee Satisfaction v Engagement • Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged! • How do we “engage” our employees to allow them to overcome transient dissatisfaction and still remain valued team members??

  33. The 10 C’s • We can do so by applying the 10 C’s of Employee Engagement • Need to do this consistently and positively

  34. The 10 C’s • Connect

  35. Connect • Leaders must show they VALUE Employees • Engagement is a direct reflection of the relationship between leaders and Employees • Friendly and open attitude to all Employees

  36. The 10 C’s • Connect • Career

  37. Career • Leaders must provide challenging and meaningful opportunities to advance • Are Employees challenged to accept leadership roles? • Grow your leaders!

  38. The 10 C’s • Connect • Career • Clarity

  39. Clarity • Leaders must clearly communicate goals, vision and a pathway! • Where do YOU see your Chapter heading? • Where do your Employees see your Chapter heading? • Is there a “delta” between these views?

  40. The 10 C’s • Connect • Career • Clarity • Convey

  41. Convey • Leaders express expectations • Provide honest and constructive feedback • Goal is to improve the organization’s operations • Mentoring of younger (Gen Y) employees is a good example

  42. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate

  43. Congratulate • Leaders recognize Employees for • Achievement • Participation • Outside accomplishments • Family Employee success • Do it often and be sincere!

  44. The “11th C” • Connect • Career • Clarity • Convey • Congratulate

  45. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate • Contribute

  46. Contribute • Leaders need to show Employees that their input matters • Help Employees see and feel how they contribute to the organization’s success and future

  47. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate • Contribute • Control

  48. Control • Leaders need to encourage Employees to assume control and participate in decision making • Create a culture where Employees want to take ownership of problems and solutions!

  49. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate • Contribute • Control • Collaborate