1 / 21

The Day and Night Podcast. A Zoom meeting invitation with Matthew Tompkns and CEO Richard Blank.

The Day and Night Podcast. A Zoom meeting invitation with Matthew Tompkns and CEO Richard Blank.<br><br>Looking for an entertaining and informative podcast to listen to? Look no further! Day & Night Podcast is your go-to source for engaging content that will keep you hooked. Tune in to explore fascinating topics and discover new perspectives. <br><br>Day & Night Podcast covers a wide range of subjects, including current events, pop culture, and personal growth? It's the perfect podcast for those who love diverse and thought-provoking discussions. Join us as we dive deep into captivating topics that matter

richardblank4444
Télécharger la présentation

The Day and Night Podcast. A Zoom meeting invitation with Matthew Tompkns and CEO Richard Blank.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Downloadedfrom:justpaste.it/dayandnightpodcast TheDay&NightPodcast.AZoommeetinginvitation withMatthewTompknsandCEORichardBlank. Richard’sjourneyinthecallcenterspaceisfilledwithtwistsandturns. Whenhewas27yearsold,herelocatedtoCostaRicatotrainemployees foroneofthelargercallcentersinSanJose.Withamixofmotivational publicspeakingstyle. Lookingforanentertainingandinformativepodcasttolistento?

  2. Looknofurther! Day& NightPodcastis yourgo-to sourceforengaging contentthat willkeep youhooked.Tuneintoexplorefascinatingtopicsanddiscovernew perspectives.

  3. Day&Night Podcastcoversa widerangeof subjects,includingcurrent events,popculture, andpersonalgrowth?It'stheperfectpodcastforthosewholovediverseandthought- provokingdiscussions.Joinusaswedive deepintocaptivatingtopicsthatmatter. #DayAndNightPodcast#currentevents#popculture#personalgrowth#thoughtprovoking

  4. Richard’sjourney inthe callcenter spaceis filledwith twists andturns. Whenhe was27 years old,herelocatedtoCosta Ricatotrainemployeesfor oneofthelargercall centersinSan Jose.With amix ofmotivational publicspeaking stylebacked bytactful andappropriate rhetoric,Richardsharedhisknowledgeandtrainedover10000bilingualtelemarketers.

  5. MasteringPhoneConversationsLike aBoxer Andif youthink, myfriend, thatyou're gonnado a10-minute callwithout themeven answering,man, you'rejust walking througha desert withno oasis. Ilike 30-second checkpoints.A10-minutecall tome,Matthew, is2030-second phonecalls.I buy30seconds

  6. oftime.Don'ttellmeboxers don'tchangetheirstyle,lose theirsteam,getstronger,weaker in differentrounds.IthinkangryBettyinthefirsttwominutescouldbesweetattheend,sweetin thebeginning,angryattheend. Andwho knows what goeson in that crazymiddle. But you andI are going tokeep some distanceandwe'regoingtogaugeandwe'regoingtokeepjudgingwhat'sworking,what'snot working.AndI'mgoingtotieitdownbymakingsureitmakessensetoMatthew.Itsounds good,right?Thankingthemforthat.Andyouknow,thebeautyofitisthey'regonnasaythat you'reoneofthenicestpeopletheyeverspoketoonthephone.Andyoushouldbehearing thatabout80%ofthecalls,regardlessoftheoutcome.Andthenyouknowthatyou're doing thingscorrectly.Andthat'show yougetpromotedbecause you'renotmuckingup andangling andturninginbadnumbers.

  7. It'spure.Andthey'llstartusingyourcallsMatthew,intrainingsessionsasanexamplefor others.Anddomeafavor,takethecompliment.Iknowthatyou'verisenbeforein other endeavors,butifthisis somethingnewforyou andyourisefast likeIdid,because Ididn'tfall intotraps,I waspure.

  8. PassionforCollectingPinballMachinesand Jukeboxes Youknow,I'macollectorofclassicpinballmachines.Doyouremembertheoldretro arcades withPac-Man and pinball?Yes, yes indeed.Five bucks would have to last youa whole weekend.Goodolddays.IloveditandI'macollector.Behindmeisabeautiful1961 Ricola Regis.Iownfive otherjukeboxesandI collectpinballmachines.

  9. Myoldest one'sa 1970 Bally'sCamelot, andthe newest isa 94LastAction Hero,Data East.I haveeverythinginbetween.AndIlovetherestorationandtheplayfields,especiallytheones fromthe70sandearlier,becauseit'spaintedwood.Andthemarqueesarebeautiful.Andyou'regonnacallmecrazy,justlikethemovieChristinewithStephenKing,Ibelievethatthese machineshaveelectromagneticenergy.

  10. Doyou know howmany people fell inlove in front ofthis jukebox inthe 60s, 70s and80s, 90s orwherever?Butespeciallywhenshepressedme.It'sabeautifulthing.It'samemory.Andso

  11. whenthey're in mypossession, my favorite thingis to clean themand to look updifferent productsthatcankeepthemrestoredandwatchthewood. FortuneFavorsthe Brave AndIjustwantyouraudiencetobeboldandbrave.Youknowtheexpression,you know, fortunefavorsthebrave.Andifyouhaveadesireandyougetthesepeoplethatgiveyouthis reinforcement,youmightneedto takethatchance.The worstthingeveris tolivewithregret. Beveryresponsiblewithyourfamilyand finances.Butremember,40hoursispart-time, 80 hoursisafull-timegig.

  12. Andifyou canfind thetimeto squeezeinthere likeyou andIdid thisweekend, becausewe haveverygoodtime managementinbetween ourpartiesand fun,westill founditimportant enough,interestingenoughtobeheretodayAndthat'sanotherlesson.It'sa self-wrapto sharewithyouraudience.Itjustdoesn'thavetobeduringbusinesshours.Thepeoplethat reallygoabove andbeyondare theonesthat findwaysto meetinthe middle.

  13. TheSecrettoSuccess:Dedicated PracticeandPerseverance That'sallright.AndasIsay, certainthingsgothroughstages.Ihadcertaincheckpoints.SoI knewIwasdoingtherightthingandIwasgettingreinforcement,gettingbetteratit.Youknow whattherealsecretis?AndIthinkyougetit.It'sthededicatedpractice.Ifyoureallywanttowinsomething,you justdon't putin theaverage timelikein schoolor likein work.It's theextra oflearning, doing, preparing.And that's howyou win andgo the distance.And I realized thatI mightnotbethesmartest,Definitelynotthebestlooking,butthere'sa very,verygood chance bydefault,Icouldbethelastmanstanding.Andthat'sthePhillyway.Wehaveallofour championsinalldifferentmediumsandverticals,justdoesn'thavetobeinboxingandin athletics.Wehaveour Phillypride.And webackit upandwe stepup.And ifwe'renotdoing it right,ourfriendsaregonnacalltheballsandthestrikesandteaseyouorgrillyouaboutit.The

  14. onethingwedon'tdoisstop. I'veneverreallyseenthatcrashand burn.I'veseenusmaybe loseourfocusanddirectionandstarttoswingitinthatway,buttheheartnevergoesaway. LeadershipandTrust:Lessonsfrom'The Warriors' Andthat'sthestuffyoucan'tdowithmoneyorthreatsorfearorleverage.Thesearethe peoplethat decideto standand riseand walkwith you.Andthere aremany ways.And here's theskinny.It'snotthetimewhenyoumeetinboy'stownonthatfieldtodukeitout.There'sa hundredwinsthatyouhadbeforethattogetthepeopletoshowuptogowithyou.Kind oflike themovie,TheWarriors.Oh,myfavoritemovieofalltime.Yeah,TheWarriors.Thosewere specificallychosenwarriors togo seeCyrusand goto thatevent.Andsoyou can'tthink and seetoday.You havetorealizethearmy,themindset,thepreparationanddedicationthatgot youto thatpoint.And theolder you get,the moreyou see itbecause you seethe patterns and youhavetheluxuryoftrackrecords.Butifyouhappentobeyoung,thengivethebenefitofthedoubtandhavefaithin.Andthat'sanicethingtohave.Youmaybedisappointedfromtime totime,ButI'dratherwinmoreonhavingfaithinpeoplethannotbettingatall.Andthat'sjust thewaythatball bounces,G.AndI'velearned thatthehardway fromtimetotime.

  15. FinancialInsightsforMovingAbroad SoI'm going tokind of jump backto Costa Rica. Soas far as the,like I'm retired military.So if I wasto decide to move, I don't know how that wouldwork as far as with retired pay and disabilityandWas itabig changeasfar asincome-wise,moving fromthestate toCostaRica? That'sa very goodquestion. How did youadjust that? Iwas in a veryspecific circumstances. Mycompany isinscribed in theUnited States.I'm paying UStaxes andI do bankingthere, butI alsohave abona fideresidency. SoI wastaxexempt forwell over$100,000.And it'sverynicebecauseyouhavecertainbusinessexpensesandplus,youknow,livingabroad,you

  16. know,yourfirsthundredgrandistaxfree.Andthat'sawonderful thing.Andthecostofliving here,dependingonhowyouwanttolive,isaboutathird ofthestates.

  17. Mr.RichardBlankholdsabachelorsdegreeinCommunicationandSpanishfromthe UniversityofArizonaandacertificateoflanguageproficiencyfromtheUniversityofSevilla, Spain.AKeynotespeakerforPhiladelphia'sAbingtonHighSchool68thNationalHonors Societyinductionceremony.Inaddition,inductedintothe2023HallofFameforBusiness. GivingbacktoAbingtonSeniorHighSchoolisveryimportanttoMr.Blank.Assuch,he endowsascholarshipeachyear forstudentsthatplanon majoringinaworldlanguage atthe university level. CostaRica’s CallCenter (CCC)is a stateof theart BPOtelemarketing outsource company locatedin thecapital cityof San Jose,Costa Rica.Our main focushas been,and will always beto personallytrain eachand everyCentralAmericacall center agentso thatwe mayoffer thehighestqualityofoutboundandinboundtelemarketingsolutionsandbilingual customer serviceto smalland mediumsized internationalcompanies, entrepreneursas well asfortune 500companies. Weencourageyoutovisitoneof ourcallcentersonyournext personalvacationorbusiness tripto CentralAmerica’sparadise, CostaRica. Whileyou arehere, wewould recommendtakinganextradayofyourtriptovisitbreathtakingvirginbeaches,playgolfnexttotheocean, tryyourluckat deepseafishing, exploretropicaljungles, climbvolcanosor justrelaxin natural hotsprings. Come and see for yourself why callcenter outsourcing in Costa Rica is a perfect solutionforyour growingcompany anda powerhousein theBPO industry.

  18. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Day&nightpodcast#MatthewTompkns #RichardBlank#CostaRica #CallCenter #Outsourcing #Telemarketing#BPO#Sales#Entrepreneur#B2B#Business#Podcast#Gamification#CEO #BusinessConfidentialNow

  19. Day&NightPodcast,MatthewTompkns,RichardBlank,CostaRica'sCall Center, Outsourcing,TelemarketingCallCentre,BPO,NearshoreContactCenter,Sales, Entrepreneur, B2B,Business,Podcast,Gamification,Leadership,Marketing,CX, Guest, Money,B2Ceducation,BPOtrainer,callcentre,contactcentre,contactcenter

More Related