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The Power of Integration

The Power of Integration. October 16, 2014. Presented by Jason Brandt National Practice Manager Nexus Connected Healthcare. The Power of Integration. Enhance Patient Care Improve Patient Safety Leverage Existing Investments Reduce Readmissions/ALOS. NRPC So Cal Readmissions Update

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The Power of Integration

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  1. The Power of Integration October 16, 2014 Presented by Jason Brandt National Practice Manager Nexus Connected Healthcare

  2. The Power of Integration • Enhance Patient Care • Improve Patient Safety • Leverage Existing Investments • Reduce Readmissions/ALOS NRPC So Cal Readmissions Update October 16, 2014

  3. We’ve come a long way.

  4. But have we over-adopted?

  5. Nurses typically walk 4-5 miles in a 12-hour shift.-Mobile Health Alliance 12 HOURS 4.5 MILES

  6. ALERT FATIGUE ALERT FATIGUE TELEMETRY ALARM BATH ASSIST CRITICAL LAB RESULT FIRE ALARM DR. LEE TO MED-SURG CODE PINK ICE CHIPS ROOM 205 STAT ORDER DR. JONES TO ED CHEMICAL SPILL HOUSEKEEPING FLOOD WARNING CODE BLUE TRANSPORT REQUEST

  7. 62% 80% Accidental Deaths & Serious Injuries Serious Medical Errors caused by communication failures

  8. “Analyzing care unit alerts can help a healthcare facility achieve balance between too many and too few.” - ECRI Institute, 2013

  9. Targeted Communications • The right data • The right person • The right device • The right time

  10. Let the message drive the medium.

  11. Considerations • Audience • Policy (BYOD, MDM, etc.) • Delivery Assurance • Escalation Paths • Context • HIPAA • HCAHPS • Joint Commission • Business Intelligence • BUDGET

  12. 39 MINUTES per shift can be saved through mobile technology. - Mobile Health Alliance

  13. CASE STUDY: • Increased HCAHPS Scores • Reduced Care Unit Noise • Improved Nurse Response Time • Streamlined Critical Lab Workflow

  14. While we’re on safety… let’s talk fall prevention.

  15. 30-35% of patient falls result in injury

  16. 6 Days are added to ALOS

  17. 11,000 Falls occur in hospitals annually

  18. $14,000 per fall with injury

  19. $16,000 savings per fall* *does not include rehab or legal expenses

  20. Virtual Patient Observation Two-Way Voice Communication Video Surveillance Assistance Dispatch Secure Messaging/Alert

  21. CASE STUDY: • Replaced PCSI with EpicWillow • 7,300 refill calls monthly • Improved Efficiency • Avoided Patient Satisfaction Issues

  22. Self-Service Workflow Live Contact Engaged Direct Access to Medical Record Recognizer & Vocalizer Provide Speech Translation Contact Center Routes Call Based on Received Command Data Exchange & Translation Between Cisco & Epic Systems Responds to Nexus with Requested Data from ANY Epic Application IVR MRCP WS WS Direct Access to Medical Record Live Contact Engaged

  23. Portal-Based Telemedicine Live Video Contact Engaged Patient Accesses Epic via MyChart Secure Patient Portal Nexus Provides Workflow Enhancement via Web Services Mobile Advisor connects patient to nurse for care episode Direct Access to Medical Record

  24. Readmission Reduction Campaign Live Contact Engaged ADT Feed sent to SAP Hana for data filtering HANA Analytics Engine: High Risk Profile Provides Data Exchange & Translation Between Cisco & Epic Systems Contact Center Builds Outbound Campaign for High Risk Follow-Up Direct Access to Medical Record

  25. Integration in Review • Mobilize Clinicians to Enhance Patient Care • Minimize Noise to Provide Healing Environment • Maximize Staffing Efforts to Improve Safety • Leveragize? Existing Investments to Engage Patients

  26. Thanks. NRPC So Cal Readmissions Update October 16, 2014

  27. Jason BrandtNational Practice Manager Nexus Connected Healthcare Contact: jason.brandt@nexusis.com NRPC So Cal Readmissions Update October 16, 2014

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