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Cisco UC/Collaboration for Midsize Companies

Cisco UC/Collaboration for Midsize Companies. Cisco Midsize Collaboration Portfolio. Cisco Midmarket Unified Communications Portfolio Overview Cisco Business Edition 6000 Solution Overview Cisco Business Edition 6000 Release 9.1 Enhancements Key Take Aways.

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Cisco UC/Collaboration for Midsize Companies

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  1. Cisco UC/Collaboration for Midsize Companies

  2. Cisco MidsizeCollaboration Portfolio • Cisco Midmarket Unified Communications Portfolio Overview • Cisco Business Edition 6000 Solution Overview • Cisco Business Edition 6000 Release 9.1 Enhancements • Key Take Aways

  3. Addressing Midmarket Business Needs with Flexible Deployment Options Delivering Consistent End User Experience Features/Solution Flexibility Cisco Collaboration Cloud (Cisco WebEx Cloud & Cisco HCS) Cisco Business Edition 6000 (On-premise) Cisco Business Edition 3000 (On-premise) Average Customer Size 0-20 20-50 50-100 100-250 250-350 350-500 450-1000

  4. On-premise Communications Solutions for Growing Businesses Affordable, Simple Advanced Collaboration Cost-Effective, Easy Essential Communications Cisco Business Edition 3000 Cisco Business Edition 6000 Foundational UC Collaboration Applications Cisco Jabber Cisco WebEx Video (Point-to-Point) UC UC Cisco WebEx (Cisco Cloud-hosted) TelePresence Messaging & Paging IM & Presence (Cisco Cloud-hosted) WIRELESS Customer Collaboration High-quality Endpoints Mobility Mobility Messaging WIRED WIRED WIRELESS Right-sized Unified Communications Enterprise-class Collaboration Right-sized for

  5. Cisco Cloud Collaboration Solutions Partner Hosted Cisco Hosted Cisco WebEx Cloud Cisco Hosted Collaboration Solution (HCS) Messenger Meetings Collaboration Applications Cisco WebEx Cisco Jabber Customer Collaboration TelePresence UC Social TelePresence Applications and Services Delivered Through the Partner

  6. Sophistication Meets SimplicityCisco Business Edition 6000 Solution Overview

  7. Why Cisco Business Edition 6000? • Affordable • Lowers TCO with server consolidation for reduced hardware footprint, power, and cooling; serves up to 1,000 users and 50 sites • Interoperable • Links multiple 3rd party and legacy TelePresence devices seamlessly together to form a true Collaboration platform • Simple • Streamlines operations, administration, and management with deployment flexibility through unified provisioning • Highly-Available • Offers optional server redundancy and Survivable Branch (SRST) providing peace of mind • Scalable • Increases ROI with agility and 99% investment protection; grows with the company • Sophistication Meets Simplicity Cisco Business Edition 6000 Enterprise-Class Collaboration for Small & Midsize Companies

  8. Cisco Business Edition 6000 Solution Overview Feature-rich, Enterprise-class Collaboration Solution Optimized for Midsize Businesses Cisco Business Edition 6000 • Large choice of devices • Unified Messaging and Paging • Rich Media Presence and Instant Message • Web Conferencing • Customer Care • Consistent services whether employees work in the office or remotely • Capacity for up to 1,000 users, 100 contact center agents, and 50 sites Drives lower TCO, employee efficiency, and business transformation

  9. Cisco Business Edition 6000Integrated Collaboration Platform with Embedded Application Options from the Factory Cisco Unified Communication Manager for call control Cisco Paging Server For point- to-point, group paging Cisco Prime Collaboration For day 1, day 2+ management Cisco TelePresence® Video Communication For H.323 interoperability, B2B Server Virtualization Cisco Jabber For instant messaging, presence Cisco Unified Contact Center Express For customer care Cisco Unified Attendant Console For call routing, distribution Cisco Business Edition 6000 on Cisco UCS® 220 M3TRC #3 Rack-mount Server Cisco WebEx Meetings For web conferencing Cisco Unity® Connection For voicemail, automated attendant Cisco Emergency Responder For emergency services All virtual machine servers can be managed by their individual native GUIs.

  10. Unified CM + Unity Connection + Prime Collaboratoin Unified Presence Unified CM + Unity Connection + Prime Collaboration Unified Workspace Bundle User Connect License Bundle Cisco Business Edition 6000Choice of Procurement/Deployment Add on-premise IM, Presence, UC Clients • Attractive, low-entry point starter bundles include: Server, application software, virtualization software, and collaboration management • Supports 5 co-resident applications • Spare virtual machine can be used for attendant console, contact center • High-availability with second server Base Configuration

  11. Supporting How you Want to Work and Interact Cisco IP Endpoint and Client Portfolio From basic to high-quality, multi-media communications enhanced viewing, streamlined user experience. Video Personal & Immersive Media Endpoints Advanced Collaborative Media Endpoints Advanced Professional Media Endpoints Advanced Business Communication Endpoints Business Communication Endpoints EX Series and CTS Systems Basic Voice Communications Endpoints 9900 Series 8900 Series 7900 Series 6900 Series 3900 Series Cisco Jabber On Any Device Virtualization Experience Clients

  12. Cisco Business Edition 6000Integrated Mobility Get the flexibility to effectively work from anywhere, at anytime, on any device. Single business number reach, single voice mailbox Desktop pickup and Cell Phone pickup: seamlessly move calls between any mobile device and desktop phones Single mode Wi-Fi and Dual mode Smartphone (BYOD) support (Android, iPhone, Nokia, Blackberry) Extension Mobility Dial via office: Place mobile calls through Cisco Unified Communications Manager = cost savings IP Phone VPN client Mobility WIRELESS Wired or Wireless: Anywhere, Any time Any device WIRED Flexibility of Wired or Wireless: Anywhere, Anytime, Any device.

  13. Cisco Business Edition 6000Rich Desktop Collaboration Experience Unifying presence, IM, voice, voice messaging, desktop sharing and conferencing capabilities securely into one client on your desktop, mobile, or tablet device. Rich, Real-time Communications Cisco Jabber • All-in-one UC Application • Presence and IM • Voice, Video, voice messaging • Desktop sharing, conferencing • Collaborate from Any Workspace • PC, Mac, tablet, smart phone • On-premises and Cloud • Integration with Microsoft Office One-one One-to-fewReal-Time Best desktop collaboration experience with Public IM and Presence options

  14. Cisco Business Edition 6000Connecting All Users Cisco Jabber for Everyone - Presence & IM • IM and Presence available at no additional cost • Available for all users, not only those with a Cisco Unified IP Endpoint • Enables all “click-to-x” user experiences • IM client licenses at no additional cost • Available for all users, any device - Mac, Windows, IOS, Android, Blackberry, Web with Jabber SDK • Included in BE 6000 top-level SKU for ease of ordering

  15. Cisco Business Edition 6000Unified Messaging Access voicemail the way you work: anytime, anywhere. The way you prefer: whether from an IP phone, mobile phone, web browser, email client, or a desktop client. Respond quickly to colleagues and partners by using speech recognition. Easily prioritize and manage messages, access meetings on your calendar, and connect to colleagues by simply saying their names. Intelligently route incoming calls using call transfer rules. Easily customizable call screen and message notification options. Voicemail, Integrated and/or Unified messaging Cisco Unity Connection Messaging anywhere.Robust functions. Advanced, integrated messaging for all users

  16. Cisco Business Edition 6000Simplified Management • Cisco Prime Collaboration • Streamlined – embedded, single interface for managing subscriber MACS and speeding infrastructure setup and configuration • Unified - one interface, single sign-on • Simplified - business-process and user-oriented • Rapid - 1 minute or less for service activation • Accurate - manual and duplicate entry errors reduction • Role-based - delegated access for customer MACS Provisioning Simplified deployment andconfiguration

  17. Cisco Business Edition 6000Intuitive Dial Plans Out of the Box Dial Plan • Pre-loaded dial plan saves time, reduces costs • Set up uses a checkbox selection with most common dial plans predefined for easy and fast implementation • Option for custom dial plan • Usage profiles reduces time it takes to configure assign services • Simple & intuitive and easy to setup Pre-configured dials plans & usage profiles reduces deployment time, reduces skill level required. Usage Profiles

  18. Native Call Queuing Ability to hold hunt pilot callers in queue while they wait for an agent to become available For each hunt pilot, callers can be routed to configurable secondary destinations Agents can be part of multiple hunt pilots where queuing is enabled 2 different options for announcements are available: Initial announcement Periodic announcement New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor queue performance Cisco Unified CM Subscriber Cisco Business Edition 6000Accurate Call Routing “Thank you for calling” “Please hold a moment” “Your call will be answered in the order in which it was received”

  19. Cisco Business Edition 6000Advanced Video

  20. Cisco Business Edition 6000Customer Care Deployment Models Contact Center Hunt Group Attendant Console • Customer call is transferred to the next extension in the group until answered • “lack of consistency required us to introduce a live person” • Customer call is answered by an attendant who directs the call with the help of a desktop GUI • “We were losing sales from long hold times, and frequent call transfers” • IVR self-service for account status • Screen pop and CRM integration for centralized customer info • Integrated reports reveal opportunities to improve the customer experience

  21. Cisco Business Edition 6000Low Entry Point for Growing Call Centers Cisco Unified Contact Center Express • Ease of ordering with single, top-level SKU Single, includes appliance/OS entitlement • Discounted 5, 10, 25 agent seat license bundles (Enhanced or Premium configurations) • Available with both UCL and UWL bundles

  22. Cisco Emergency Responder Cisco Business Edition 6000 Emergency Services Automatically tracks IP phone location Provides emergency call routing instructions Identifies caller location to LECs and PSAPs Eliminates administration for IP phone relocation Supports emergency callback Alerts customer security personnel to emergency calls in progress Logs emergency calls and location record changes Business Edition 6000 integrates with CER on a separate MCS or UCS server

  23. Cisco Business Edition 6000 Release 9.1 Feature Enhancements

  24. Cisco Systems & Singlewire Paging SolutionsRelease 9.1 Enhancement Spotlight Hybrid OEM Paging Solution • New, innovative model: InformaCast paging provides customers with immediate functionality • Basic Paging – ships standard, no license required • Advanced Notification – optional upgrade with purchase of license • Special Offer! 60-day trial of Advanced Notification is available on each InformaCast installation • Advanced Notification features provide a choice of license purchase: • Perpetual- SolutionsPlus • Annual Subscription- Singlewire direct WEATHER 911 DVD ISO includes OVA file for VM Deployment and product documentation collateral LOCKDOWN

  25. Cisco Prime Collaboration Release 9.1 Enhancement Spotlight Cisco Prime Collaboration • Release 9.0 for existing and new customers • Migration from Cisco Unified Provisioning Manager (UPM) 8.6 *Note: No migration from UPM-BE 9.0 • Available from Product Upgrade Tool (PUT) with current ESW contract • User self-care portal to allow preference settings • Single interface for provisioning of users and their voice service • Batch provisioning • Reverse synch with native interface • Additional applications supported in future releases, including video Provisioning Simplified deployment andconfiguration

  26. Cisco Enterprise License Manager (ELM)Release 9.1 Enhancement Spotlight Cisco Enterprise License Manager 9.1 Simplified License Management • Cisco Business Edition 6000 system automates user license provisioning for: • Cisco Unified Communications Manager • Cisco Unity Connection • Cisco Unified Presence • Electronic delivery speeds license activations • Tool enables provisioning of exact licenses that are required • Easy license retrieval, tracking, management

  27. Cisco Business Edition 6000 Key Take Aways Purpose-built, Advanced UC for Midsize Companies Affordable Solution, Lowers TCO / Speeds ROI Simple to Install, Deploy, Manage, Administer, Upgrade Enhanced UC and Innovative Collaboration Features Roadmap Scalable Solution Grows with Business Strategy / Direction Affordable. Simple. Flexible. Scalable. Learn more: www.cisco.com/go/be6000 Contact us: be6000@cisco.com

  28. Side-by-side ComparisonInformaCast Basic Paging & Advanced Notification Hybrid OEM Paging Solution Comes pre-loaded in Cisco UCM 9.1 and Cisco Business Edition 6000 E 9.1 Systems Advanced Emergency Notification Optional, Licensed (60 day trial) Basic Paging No Cost, Unlicensed • Pre-recorded / scheduled broadcasts (e.g., school bells / work shifts) • Notification to Cisco Jabber IM • Notification to Social Media (critical for Higher Education) • Communication with mobile / remote users • Triggered notification to / from other systems; M2M input / output (panic buttons, door locks, lights, etc.) • Integration to existing, overhead paging systems • Text / audio to Cisco Unified IP Phones, other endpoints • Broadcasts to IP speakers • 911 / emergency calls • Point to Point and Group Live Audio Paging to / from Cisco Unified IP Phones • Unlimited groups / zones of endpoints as configured by administration • Maximum of 50 endpoint devices per group • Paging between sites supported (Multicast on WAN is required)

  29. Cisco Systems & Singlewire Paging SolutionsCoordinated Support Structure Customer Support Options • Simple coordinated support structure • Customers use intuitive UI to easily see their ‘status’ • Partners/customers engage directly with Singlewire for Advanced Notification support support@singlewire.com

  30. Singlewire Advanced Notification PagingLicensing Options Advanced Notification Model Options • Perpetual licenses are obtained from SolutionsPlus (maintenance required): SKUs: Annual subscription licenses are purchased directly from Singlewire Price savings for multi-year subscriptions and include upgrades/fixes • SP-INFORMACST-1K= • SP-INFORMCST-2500= • SP-INFORMACST-250= Calculate Prices with Singlewire’s Online Calculator http://www.singlewire.com/quote_gen/quote_form.php

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